Dobbs Honda in Memphis, TN screwed me. Bunch of crooks. (Now renamed Autonation Honda)

[dusred]

I to send my concerns to the "Bot", although I have to say it might be the most realistic chat bot I have dealt with.

[Infinitiguy19]

I think contacting my credit card company and telling them not to pay them is pretty much check-mate.

Well its not that simple. The credit car company would probably have you take the car to at least two other places to get and estimate for the damage incurred at that hell hole called: Dobbs Honda in Memphis, TN. After the estimate the credit card company would go to battle with the dealership that did the damage: Dobbs Honda in Memphis, TN.

But I am not 100% sure on the above, For all I know it may be more simple.

You should take them to small claims court since you already paid them. But small claims may only get you $5000 MAX and I am sure a new engine installed and the interior cleaned is more than that. And just so everyone knows I mean NEW engine not a used one from the scrap yard with God knows what wrong with it. Its only fair since the car came with a NEW engine and Dobbs Honda in Memphis, TN pretty much destroyed it.

Don't give up till you have a new engine a clean interior With the Power of NICO and the internet we will make this happen!

[dusred]

But I am not 100% sure on the above, For all I know it may be more simple.

A credit card company decides whether a charge is legit or not. They are not a court and aren't going to make you get estimates from different places ect. There is a good chance that you will lose a claim if you do a chargeback on your credit card. I've dealt with chargebacks before and they usually go like this: First, the customer decides for some reason he isn't satisfied. Second, the CC company comes and pulls that money out of my account and holds it until the issue is resolved. If there isn't enough money in my account (lets say your charge is 5K and my account has $500) often the credit card company will put a negative balance on your account and any money that does go into the account will be seized. BUT if the CC company isn't able to recover your money often they will just decline your chargeback. Third they ask both parties to give their side of the story. If it's a shop they ask for documents showing that services were provided. Fourth, they give either a "yes" or a "no" answer and that's that.

In this case I think the CC company will not honor the claim. The reason why is that the dealer did do the work and they invoiced you and you went in and swiped your card and drove off. The dealer could argue that you did something to the car after it left the dealer. The fact that you inspected your car, paid the dealer, and left is grounds enough for the CC company to decline your chargeback. In this case I think the CC company would refer you to a small claims court to resolve the matter.

Different card companies handle the claims differently. What CC company did you use for this purchase? (please say American Express)

[raremotive]

Well, I already responded to your post on facebook, but I'll respond here too. It sucks that the Service Manager Brady Hutchison at Dobbs Honda in Memphis, TN is not taking car of you, especially after charging you nearly $3k to screw up your car worse.

You need to file a complaint with the BBB about this because it's ridiculous. The exhaust studs that haven't been replaced after being charged 9 hours of labor to do so would have me outraged. In fact, I would have my lawyer dealing with Dobbs Honda in Memphis, TN instead of messing with it myself at this point.

Any place that charges you over $1000 more than you were originally quoted, withOUT even contacting you to ask if it is ok is not conducting business very well and should have a report filed against them. They are essentially stealing from *you*. When you dropped the car off, you authorized them to do $1700 worth of work on your car, not charge whatever the hell they want.

I can see the time thing taking longer than 3 days. Sometimes things like that happen. But they have no right to charge the customer (you) more without asking if it's ok.

It's a shame that a company like Dobbs Honda in Memphis, TN is still in business after treating customers this way.

^This.

[tiger-SE-R]

Don't know if it was mentioned already, but have you reported their a** to Honda's corporate office in the U.S.? Just as a 'heads up' perhaps? The squeaky wheel gets the grease.. as they say.

Not a bad idea.

Their Windsor Locks Corporate office is 1/2 mile down the road from me.

James, if you have a formal letter, email it to me. I'll be more than happy to present it to them in person.

Very sad that people like Brady Hutchinson at Dobbs Honda in Memphis, TN would take advantage of consumers.

*edit* We made page one!

http://www.google.com/search?h..._rfai=

[Dittoz7]

I Don't See Brady Hutchinson at Dobbs Honda in Memphis, TN on the first page...

[rc1honda]

Having been screwed before by car dealers just wanna post so you can get the issue resolved. It can feel pretty s***ty to now you have just been screwed and there is nothing you can do about it.

Dobbs Honda, in Memphis, in TN should pay for all necessary repairs and labor needed to bring the car back to factory standards.

Dobbs Honda, in Memphis, in TN

Dobbs Honda, in Memphis, in TN

[PapaSmurf2k3]

Its only fair since the car came with a NEW engine and Dobbs Honda in Memphis, TN pretty much destroyed it.

That's not really true, the 1997 engine went in with 240k on it, needing some maintenance. If it were a new engine, I wouldn't have brought it to them... or anyone for that matter.

Different card companies handle the claims differently. What CC company did you use for this purchase? (please say American Express)

I use Citi Card, and my credit score is over 800. I asked the lady how it would work, and she told me that they would be pulling the money from them within a few days, and that the CC company would be sending me some forms to fill out. She also said that my account would be credited for the charge and I wouldn't be paying for it out of pocket. I haven't paid that bill yet, so the funds haven't left my bank account yet.

[BusyBadger]

It always makes me feel good inside when something like this happens, and the NICO community does not hesitate to help, even if most of us live miles away from Dobbs Honda in Memphis, TN and all we can do is type to fight back against people like Brady Hutchinson.

I'm all the way on the other side of the Vol State but it's been a while since I've been down on Beale Street...I'll check GoogleMaps and see how far away Dobbs Honda is. Maybe I can get an interview with Brady, talk over the SuperGT season and the new HSV10, test drive an S2K and then sigh when we pull back into the lot and nod in undestanding why Honda threw in the towel and stopped producing it...it's certainly no 370Z.

Anyone else up for some barbecue and blues?

[PapaSmurf2k3]

Dude let me know when. The only possible scheduling conflicts I have coming up would be Carlisle and Omaha haha.

[fiznowler]

Sucks you got ripped off by Dobbs Honda. Just think if your mom or grandmother or anyone who knows very little about cars would have taken it in. Your 3k bill on a car that probably doesn't book for 6 would have been even more. After some of the things they lied about like the head studs and reusing badly rusted parts because they were too lazy to change them. Leave what looks like one of the main ground wires loose, and general crappy job. It scares me the most is that if they didn't take time to do the EASY 5 minute stuff why would they take the time to grab a torque wrench and torque the head down right or for that mater put a new gasket down. I have had a lude just like yours. Those motors are finiky. I would be scared as hell to drive it without redoing every bit of work they did. H22s are very expensive motors, and the oil pressure sending unit wouldn't magically go out right after they had the whole top end apart. My guess is it is something related to their work. It sounds like your car came out worse than it went in. Shame on you Dobbs Honda. You give dealerships a bad name everywhere.

Sorry bout your luck you seem like a nice guy on here. I hope Dobbs Honda im Memphis and thier manager Brady Hutchinson get this taken care of for you.

[PapaSmurf2k3]

It scares me the most is that if they didn't take time to do the EASY 5 minute stuff why would they take the time to grab a torque wrench and torque the head down right

My thoughts exactly.

It sounds like your car came out worse than it went in. Shame on you Dobbs Honda. You give dealerships a bad name everywhere.

Well, yeah. The car was driveable when I brought it in. Now it isn't.

[nchopp]

Dobbs Honda, Memphis, TN and Brady Hutchison picked the wrong guy to screw with. Good luck buddy.

[PapaSmurf2k3]

James, if you have a formal letter, email it to me. I'll be more than happy to present it to them in person.

Thanks man, I might take you up on that offer.

Dobbs Honda, Memphis, TN and Brady Hutchison picked the wrong guy to screw with. Good luck buddy.

My thoughts exactly. I just wonder how many other people Dobbs Honda has screwed over like this until they came upon me, someone that knew exactly what was going on.

[audtatious]

Dobbs Honda, Memphis, TN and Brady Hutchison picked the wrong guy to screw with. Good luck buddy.

OMG....

It's.....

C H O P P E R ! ! ! !

[tigersharkdude]

FYI-Google "Service Manager Brady Hutchison at Dobbs Honda in Memphis" .......................................

[tigersharkdude]

Dobbs Honda of Memphis, TN are lying thieves

Edit by mod: Yo, chill with the spam. The point is across and spamming the thread like that isn't going to make the google ranking any higher

[jona300zx]

all of that wont help..... someone said google will read it as spam..... good try though

[Jesda]

Heck, even my independent Saab guy Curt cleans and washes the car before dropping it off. Its unprofessional for a franchised dealer charging the hourly rates that they do to hand back a pile of grease and dirt.

[tigersharkdude]

go ahead and google "Service Manager Brady Hutchison at Dobbs Honda in Memphis" this is the first thing that pops up

[Infinitiguy19]

That's not really true, the 1997 engine went in with 240k on it, needing some maintenance. If it were a new engine, I wouldn't have brought it to them... or anyone for that matter.

I know you engine had that millage on it. But when you car rolled out of the factory till it went to the dealership of doom: Dobbs Honda in Memphis, TN it was in fine working order, Right?

Well not perfect but it didn't have oil problems or any bearing damage from the previous right?

You sir deserve a new engine and there is no reason to deny it.

It took them 3 weeks not 3 days, You NEVER got a loaner for near 3K spent at them, and you got a far dirtier car then when you brought it to them. I would treat a criminals car better than they treated yours...

Hell I bet a chop shop would have treated your car better!

[PapaSmurf2k3]

But when you car rolled out of the factory till it went to the dealership of doom: Dobbs Honda in Memphis, TN it was in fine working order, Right?

You NEVER got a loaner for near 3K spent at them

Yes, it was in fine working order. Perfectly driveable, just needed some preventative maintenance.

...and I got a base model Aveo from Enterprise (no cruise, not ABS, no power anything) for 3 days. They actually made me give it back before my car was even done at the shop. Hence why I bought another vehicle. I didn't want to bleed cash on a rental... and I'm glad I didn't, because I'd be royally screwed now if I did.

[Pento240sx]

Dobbs Honda, Memphis, TN and Brady Hutchison is a very bad dealer Time to rip them apart.

[Jesda]

I've never had a service experience so bad that I had to buy another car. Man....

[the converted]

The first search result for Brady Hutchison is this thread. How long will it be until the same is true for Dobbs Honda?

[Otto.]

If you Google Dobbs Honda Memphis, we are the first link on the second page.

[Jesda]

It comes up even before their phone number and location.

[Razi]

I wonder if anyone at Dobbs Honda has recently Google'd for their name this week.

[Infinitiguy19]

Nice work guys, I vote General forum topic of the year!

[dusred]

It comes up even before their phone number and location.

Roll that up and smoke it you thieving bastards at Dobbs Honda in Memphis TN.