Do not recommend Flash Options

Website · Post by **the_invisible** » Fri Mar 21, 2003 7:19 am

Hey Martin,

I want to add that it is necessary to allow customers to understand what the hell you are saying.

Post by **martin** » Fri Mar 21, 2003 7:19 am

the_invisible wrote:Hey Martin,

I want to add that it is necessary to allow customers to understand what the hell you are saying.

It's nice, but not a requirement. I mean if you need to have a few emails back and forth to clarify a few points then that's not the end of the world. Sometimes what they are saying comes across really weird, but you can usually figure out what they are trying to say. Sure it's an inconvenience to have to keep clarifying, and it would probably be really useful for them to have someone on staff who speaks fluent English if they intend to keep doing business with English speaking countries.

The bad English is excuseable as far as I'm concerned.Bad customer service is not. Ever!

-Martin.

Post by **godspeed** » Fri Mar 21, 2003 7:19 am

yo speed how did you pay for this, cash...or if you are lucky you used visa or mastercard or some form of credit card, if so then you have a back up plane, i bought an engine once from a co. called HCP out of cali, well they said i was getting some great race engine, well yeah it turned out to be crap, and i did get my money from them but i almost charged back on my visa, see if they don't make good, then all you have to do is work thinks out w/ visa, and get your clip from someone else, good luck, man i was going to go w/ FO but i don't know now....

Post by **flashoptions** » Fri Mar 21, 2003 7:19 am

Listen Up, the floormats is to absorb all those oils and moisture or what so ever, so it doesn't filth the whole crate.

Read carefully on the email , we never mention giving the S13 Black top for free at all.

We mention 3 clips to be given out for free if he were to take the S13 Black Top... and also a new shipment (NO EXTRA CHARGES)

B16A Front Clip USD1250.00 (shipping cost USD580)>2) CA18DET Front Clip Ship USD1100 (shipping cost USD330)>3) SR20DET S15 without wiring harness , ecu , radiator , intercooler.. >(just>comes with transmission, motor, and unknown parts.. )> maybe you can use the wiring harness and ecu from the s13 blacktop..

if he doesn't want.. he still want a S14.. then

we'll take back the S13 Black Top..

2 choices.. that's what i written..

I mean i'm willing to give him a S15 Complete motor without wiring harness and ecu, so that's it.. no extra charges.. but still he wants the S14 motor.

So no problem he's customer , it's one of our workers mistake ,we'll change it for him without any problem..

I think that's fair and square for him.

I guess just leave it there, we'll get our shipping agency to contact usa shipping agency to pick it up and sent it back to one of our place and then either back to japan to have it refunded from our headquaters, they'll pay us for all the bad motors, thats a deal we have from them too.

so don't worry about it, as promised to all our customer

We shipped back new motors with no extra cost, FREE GOODIES BAGS AND CUTE DIRTY FLOORMATS,

we sell lots of motors from DIESEL ISUZU , PAJERO , DAIHATSU , any japanese cars we're able to scrap we'll scrap them up in our headquaters and quality motors like VTEC , SR20DET , 4G63T we'll sent it to flashoptions ..

at least u'll understand how our operation runs,

Post by **SWIFT_DRIFT** » Fri Mar 21, 2003 7:19 am

Can you find the mistake with those 3 "deals" flashoptions is suggesting? I will give a cookie to anyone who can!

Post by **christopher** » Fri Mar 21, 2003 7:19 am

I still dont understand if you are saying he has to pay to ship that scrap back to you. If that is so, this is a bad deal.

At this point I would say that I hope speedy charged this. CHARGE IT BACK TO YOUR CARD if you can.

There is another ugly post going around connected to Flash Options today. Maybe this will make them realize that not everyone does shady business.

Post by **christopher** » Fri Mar 21, 2003 7:19 am

Oh, flashoptions.

You owe them money for whatever customs costs they had to pay for when they got this scrap engine in too. Don't forget that.

If you care about doing business with anyone here, I would be very carefull of how you present yourself. Being ****y when trying to clear up a mistake on your part does not look good for you.

Post by **issanni** » Fri Mar 21, 2003 7:19 am

flashoptions wrote:
B16A Front Clip USD1250.00 (shipping cost USD580)>2) CA18DET Front Clip Ship USD1100 (shipping cost USD330)>3) SR20DET S15 without wiring harness , ecu , radiator , intercooler.. >(just>comes with transmission, motor, and unknown parts.. )> maybe you can use the wiring harness and ecu from the s13 blacktop..

If those are the deals you are referring two...

First, he owns a Nissan, and I don't think he wants to put a Honda engine in his car. Second, although the CA isn't a bad option, it's still not what he asked for. Third, he's getting an incomplete motor, what good will that do him except make him spend more money for insignificant gains. Am I close? Do I get a cookie? lol

Post by **flashoptions** » Fri Mar 21, 2003 7:19 am

No your not close at all..

I'm not sure that's why i mention "MAYBE YOU CAN USE THE WIRING HARNESS AND ECU FROM THE S13 BLACK TOP"and put it with the S15.. motor

so now the problem is solve..

the motor is in direct jdm and their motor belongs to directjdm..

will insist on our shipping agency to shipped it back to them.

no worries about it

Post by **issanni** » Fri Mar 21, 2003 7:19 am

I was actually just joking around in response to swift_drift's post

Post by **SpeedRacer1** » Fri Mar 21, 2003 7:19 am

ACTUALLY, FO did say we could have the engine. The reason you dont see it mentioned in the choices listed is because that was only half of the original email. The first part of the email said we could keep the S13 blacktop and have one of the three choices. That is why they mentioned later that we could try and use the S13 wiring harness with the S15 engine. So they gave us a free engine, then took it away and now I guess they are having someone send it to Toronto. I dont have the email infront of me but its at Alex's house.

Post by **Cyberkreig** » Fri Mar 21, 2003 7:19 am

i have been iffy on FO so far.. but after reading his Other thread, I dont see the big deal.. YES i agree it sucks you got the wrong engine, and had to go through all the trouble.. and YES I would have been pissed, and maybe balled apon opening that crate.

But from my point of view, FO is trying to get things straitened out for you. In all honesty, what could you do about it if he wasnt willing to correct his error?

Post by **Silviagirl79** » Fri Mar 21, 2003 7:19 am

Yes I agree, FO obviously isnt trying to rip someone off. It was a accident and if the S13 motor belongs to someone else, I think it should be shipped to them...just like someone is having to ship you YOUR s14 motor....

Post by **SpeedRacer1** » Fri Mar 21, 2003 7:19 am

Yes Im not saying that they arent trying, just that they keep hiding details. They said we could have the engine so we started to remove stuff and now we have to put it all back together again because they changed their minds the next day. Alex would just like some compensation for all the inconveniances he has been caused, and he doesnt want much (check your email in the near future FO). All he wants is some taillights and power steering stuff and im sure thats not much to ask after taking the engine away.

Its just unfare that they say you can have the engine, then the next day they want to charge Alex for it, then the day after that you lose the engine and dont get anything in return when you initially started out with a free engine.

Post by **issanni** » Fri Mar 21, 2003 7:19 am

If the engine alex got belongs to someone else and the other person recieved alex's engine, flash options should, at their (flash option's) expense, correct the situation by arranging for both engines to be shipped to their rightful owners. Then flash options should then compensate each party as they see fit. Neither of the customers who recieved wrong engines should have to pay a penny more for ANYTHING. No games, no bs. From the amount of threads and posts on this subject it seems that conflicts of personal interests may affect the outcome. In my opinion, flash options needs to correct the situation before they get a reputation for half assed customer service. Already there is little incentive to purchase a motor from them (until they open their facility in the US), they need to stop the bleeding.

Website · Post by **the_invisible** » Fri Mar 21, 2003 7:19 am

Yes, after all this is dealt with, I am sure FlashOption would send some dirty floortmats... from JAPAN, free goodies bags, some blow off valves, etc... etc...

Post by **Silviagirl79** » Fri Mar 21, 2003 7:19 am

Sure FO will take care of it.

Post by **slw240sx** » Fri Mar 21, 2003 7:19 am

ok this mistake, is not the first mistake! this is the second one in a month thats happend to a person on our fourm. please explain to me how you miss box or miss shipp a (-,+)500 pound package after youve mad this mistake before??how hard is it to match orders to the exact crate they go out in??? man i work in the pizza industry where we "shipp" out hundred pies an hour somtimes and maybe maybe once a week we missbox somthing and lot of times its a newbie.. now an engine takes more time and thought to package and place the mailing address and order on the box!!! how can you confuse that more then once in like 2monthes.. to me thats a lack of quality control, thats the first part of customer service, too me that shows a lack of caring about your customers. then then you offer to let him keep this scrap motor, but only if he takes one of three motors.. two of which are completely useless to him.. a honda motor, yeah like hes going to accept that!!! , or a s15 motor complete only missing a harness and ECU thats as good as a boat anchor for my ferrari!!!! you cant use a s13 harness and deff not a s13 ECU and the fact that your selling these motors and dont know really makes me question your abillity as a motor distributor!! if your so willing to give him these three options on top of the s13 black top , then whats the big deal, why not just give him what he actually orderd ... youve made a huge error you should do anything possible to appease him... be that giving him tha motor he has in possesion and his proper order completely free of shipping charges that includes paying for transport from the port it arrives at, that also includes paying for any expenses he incurrs with having to get paper work filled out... you made a mistake.. you lose money on this deal.. thats that... take your looses and make the customer happy, Rember right now its very very important that you make a reputation that good for you... no matter what you do youve already lost his business no doubt, but as of right now you have hundreds if not thousands of propective customers readingthis, they are the ones that need to see you take your looses and make this right so that they wont be deterred from spending their hard earned money with you.. i for one think you should just send him his proper CLIP and refund his shipping from the transport to his home. and also pick up the tabb for the next transport to the home charge!! if it was me and this happend i would do anything in my abblility to fix this mistake. especialy one that is so publicly discussed!!! i would at this point rent a Uhaul load up the clip, and personally deliver it to him, and help install it, of course i tend to go a tad overboard ,and lose more money then i should and im in the states, but in this business your reputation is everything if you get "BLACK LISTED", here and on other fourms your dealings in the USA will be over !!!! Thank you for your time guys... and please make this right very very soon...

I, already have my mind made up, and I will not recomend you to anyone who asks me where to buy a motor, nor will i buy my next motor or any future ones from you, or one of your affiliates,

thank you Jon

Post by **slw240sx** » Fri Mar 21, 2003 7:19 am

where are you Jesse, your usally all over the flash options threads ??

Post by **Silviagirl79** » Fri Mar 21, 2003 7:19 am

Jesse is here by day, not by night usually.

Also what the heck are you talking about? Fo already said it was the shipping agency, if he's had two mistakes in a short time...you should get a better shipping agency....(ie like what Daunttless did)

Post by **martin** » Fri Mar 21, 2003 7:19 am

Silviagirl79 wrote:Jesse is here by day, not by night usually.

Also what the heck are you talking about? Fo already said it was the shipping agency, if he's had two mistakes in a short time...you should get a better shipping agency....(ie like what Daunttless did)

What the heck are you talking about? Unless your translation of broken English is compeltely different from mine they never said it was the shipping agency, they said it was a mistake by one of their guys.

-Martin.

Post by **Silviagirl79** » Fri Mar 21, 2003 7:19 am

Oh you obviously didnt read the OTHER thread FO themselves started did you? Check it out.

http://www.nissaninfiniticlub....17193

Post by **martin** » Fri Mar 21, 2003 7:19 am

Silviagirl79 wrote:Oh you obviously didnt read the OTHER thread FO themselves started did you? Check it out.

http://www.nissaninfiniticlub....17193

Yeah, your comments didn't make any sense to me as I'd only been reading this thread, which was probably also the case for the guy who you called out. Might have made sense if FO had posted the solution to the problem in the same thread where the discussion about the problem was going on instead of starting a new thread. They seem to be getting the hang of customer service, maybe they'll figure out posting etiquette next...

-Martin.

Post by **I H8 UR DSM** » Fri Mar 21, 2003 7:19 am

slw240sx wrote:where are you Jesse, your usally all over the flash options threads ??

Its old man. No reason to be repetative.

There are people on this level : ______

and people on this level: ______

people on this level : _______

etc etc...

not all suppliers/mecanics/companies are on the same level....not all even aim to be on the same level...its up to the customer to make decisions on whats important to them, and what they want to spend their money on. There is a responsability to the customer to do research and know what they are getting themselves into...you cant blame the company, they are just trying to make a buck....there are ethics to business, but not all business's have ethics.

everyone always asks: who are the reputable places to get motors, blah blah, and the Answers will always be the same 3-4 people....of course there are more options out there than those couple, and if you want to explore those, thats up to you, but dont complain afterwards.

JESSE

Post by **alexar55** » Fri Mar 21, 2003 7:19 am

No offense, but how quality could these motors really be when they're selling "100 a month"? Most reputable shops sell 10-20 in like a 2 month period.

Post by **Samabra** » Fri Mar 21, 2003 7:19 am

Aite here's what I think. Could be wrong, and keep in mind that this is my .02, and could be wrong.

I think that Flash Options is a ligitimate buisness with maybe a less than adequate customer service department, but it seems to me that more than not being able to resovle their problems, they suffer more at being a forign company here, and not speaking very good english.

I mean Daunt promised people engines back in January, and he's just now delivering, not to pick on Daunt, and I'm not saying that's bad, but Daunt ran into problems, as every buisness does eventually. I think that more than anything FO is getting slammed. Back in the day they were accused of selling imaginary engines, cause everyone said the pictures were fake. FO remidied this by taking genuine pictures. This time FO has made a mistake, that I believe they are trying to remedy. It seems to me that this will most likily be worked out, I understand about being upset about your engine, my engine was the exact same way, I opened the crate and discovered that I had no wiring harness, no coil packs, no ignitor, no MAF, and nothing I could do about it. At least FO is offering to try and resolve the situation, the guy I bought mine said your on your own. That being said, I'll take some lovely greasy JDM floor mats Chris

Post by **implict** » Fri Mar 21, 2003 7:19 am

Well..... They do give you floor matts alright... but mine wernt that dirty... and also i got skyline and 180sx floor mats... not that bad lookn either. Also from what i can see... i see no damage to my motor, EXCEPT the oil pan is dented a lil bit, not much ( will this hurt it much? ). Yes, it did take a while for me to get my **** and it did piss me off bad.. but its here now and so far things are ok. HOPEFULLY it starts up great and everything.....

Im trying to get these pics uploaded soon but dad is bein a **** and wont do it.

And yes those brakes i recived in the crate did look like they came from the titanic.

The swap is starting tomorrow hopefully ( depends on this guy ) and will have it up and running by this weekend ( hopefully ) i will keep you guys updated.

Also speed, i dont think flashoptions is tryn to jip you. I had that thought cross my mind plenty of times.... they ****ed up on me as well but my **** came finally. They did say they would hook me up with some extra goodies and they did. They threw in a MINES ecu. They also said once they get to georgia they would send me some BOV's and a turbo timer.

I hope everything goes well with your friends engine.... belive me i know the wait sucks!!!!!!

Post by **flashoptions** » Fri Mar 21, 2003 7:19 am

At least , we're trying to solve the problem. Our shipping agency will pay for the mistake. No worries on that, we sell in containers and in bulks, I can't mention my dealers name as it's unfair to them. All I can say is that do not worry about anything. I'll get sorted out. Please forgive me, i'm the only guy now doing work please forgive me and let me slowly clear things up, I have lots of dropships to do , and 1 week won't solve my problems,

I'm trying to do a good job please allow me to by lowering my burden..

Thank you.

Post by **rtsol** » Fri Mar 21, 2003 7:19 am

flashoptions-i guess your email is overflowing, thats why you havent got back with me.(at least thats what im telling myself) anyway, ive waited long enough for JUST pictures. im seriously thinking about canceling my order. im loosing faith rapidly, so please show me some sign of hope, and send my pics already.

Post by **SpeedRacer1** » Fri Mar 21, 2003 7:19 am

Well they were trying to fix their mistake, until they realized it was the shipping companies fault. Now they basically told Alex "get the engine to the port." Well thats great and everything except that Alex paid $250 to get it through customs in the first place then $90 to rent a Uhaul and get it home. Now they expect us to find an extra crate lying around and drive it back to Seattle, FO it really isnt that easy and why is Alex now paying more money for a crate and Uhaul. What ever happened to "FREE" shipping? Just because your shipping company screwed up doesnt mean you need to screw Alex over, you hired the company so you deal with the shipping then fire your shipping company. Dont let us deal with shipping an engine because we have no idea where to begin, also our break from school is pretty much over so figure things out really fast with shipping.

Also FO said they would give us goodies but they didnt say they would ship them to us, they told us to just drive down to Georgia when their stateside shop opens in May. Well thats great except I dont think Alex wants to drive a couple thousand miles for about $100 worth of parts.

Do not recommend Flash Options

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