Dealer took 2 hrs for oil change

[nater414]

I bought my 2007 M35x about a month ago, knowing it needed about $1k worth of work. Mostly it needs routine maintenance stuff like coolant and transmission flushes and brakes all around. Today I took it to the dealer for oil change and inspection to see if there was anything additional needed. I decided to wait for the vehicle because how long could an oil change and inspection take, right? Apparently nearly two hours. I had made an appointment and everything, and it still took that long! I know they are currently remodeling the dealership (Holman Infiniti in Maple Shade, NJ), so maybe they have fewer service bays? I was not happy. Has anyone else experienced something similar to this?

[Ilya]

I don't think they had an issue doing the job, just took their time or didn't get to it as soon as you brought it in.

[Rogue One]

Try waiting three hours at Walmart. Your wait wasn't uncommon, if anything it was typical. Most dealerships don't offer quick lube services. Things can and do happen that can cause a delay in service, so I'm always prepared to spend several hours waiting, no matter what I'm having done or dealership I use.

[Larz]

Two hours is unacceptable. When I make my appointment, I usually get taken care of within 15 min after arriving. My service rep stamps the work order as "Express" and I'm in the lounge maybe 45 min to 1 hour - and that includes the inspection, the interior cleaning and a car wash.
I reckon not every Infiniti dealer has express service for oil / filter changes or maybe some just don't actually 'schedule' the techs effectively. I sometimes will call for a next-day 10am oil service and I'm told 10 is not good, can you make it 10:45 or 11? That tells me they actually know what's going on in the bays and what time a tech can start the job.

[EdBwoy]

2 hours is pretty long, but to Rogue1's point, things do happen. You might try to figure out what complications could come up during an oil change, but I think it's more like "other work". For example, a quick oil change could take 20 minutes on a lift, and it takes the same amount of time to change 6 sparkplugs. An unscrupulous facility (in that they don't care about wait times) would rather use an hour to do 3 sparkplug jobs than 3 oil changes, because they can get more money faster within this time slot.
... That's when you take your car to a mafia-run dealership though, otherwise it might be as simple as being scheduled around the tech's break time.

I usually try to schedule my appointments at the end of the day. I find that as much as everyone is trying to go home, there's less rushing because of other appointments that would be affected by mine running a little late.

[gavnator]

Roswell Infiniti services my M35X and they have an Express oil service. Never more than 1 hour. Pretty much go through the whole car with service inspection. They have a great waiting room with coffee, water, soft drinks and snacks. Very customer focused in my opinion.

[94Q45Beast]

Roswell Infiniti services my M35X and they have an Express oil service. Never more than 1 hour. Pretty much go through the whole car with service inspection. They have a great waiting room with coffee, water, soft drinks and snacks. Very customer focused in my opinion.

Just to chirp in while viewing other fourms:
Roswell Infiniti is great and so is Infiniti of South Atlanta and they treat my 94Q exceptionally every time I go there, words of caution... never take your M35x to Infiniti of Gwinnett