Dealer playing games, what to do next

[jmejiaa]

So basicly they never installed the protection thingy's around the whole car. They avoided call's, made 2 appointments, the first they said to come back and the second they had the wrong number. They haven't called back. Nothing is working. Please someone let me know how I can take this past the Dealer level and talk to someone that can actually help me.

BTW the dealer is Central Ave. Nissan in Yonker NY. Everything was perfect but once we rolled out the lot then phone calls were ignored, email's never responded.

[Joker69]

What you should do is go in and ask to speak to the sales manager and im sure someone will do something, whether its the salesmen, trying to keep you from speaking to his boss, or the big man himself. I don't mess around like that, and going in pissed off asking for the manager gets me out the door a happy camper

[XterraVersa]

1-800-NISSAN-1 is the Nissan NA line. Give them a call.

When you get your dealer survey, rip that dealer a new one. These survey are used to set what dealers get inventory 1st and how much the dealer recieves as incintives.

[gotak]

Nissan should send you that survey about your dealer experience after your got your car. If you haven't done it yet. Go in tell them exactly what you'd put on it.

[NY.AD.MAN]

I used to work for Toyota, and I have to say that there are two secrets to getting what you want:

- The Survey- Regional Complaints

If a dealership gets too many bad surveys, the regional Manufacturer (Sales side) can refuse the dealership money and inventory, which can cost them as much as $100,000! Dealers will bend over backwards to get you happy again!

If you talk directly to regional sales and they get a few complaints from different people, the dealership could be shut down. Car Manufacturers aren't f***ing around!

My suggestion:

Go in there with an iron fist and tell them that you are giving them a bad survey! Ask for extras like gas, accessories or whatever you feel you'd like because they will give it to you! If they refuse or laugh at you, tell them you're going to regional (gotta save some ammo, you know). By this point you should already be talking to a sales manager, so he will take care of everything himself because he doesn't want to lose his job... and he will lose his job if you don't give in a good survey...

Dealerships are backhanded business, but you can always make them bend.

[Great White Versa]

A lot of idiots go in and complain about stuff and make idle threats, so make sure that you distinguish yourself from them. Do your homework before you go. If you want to threaten to report them to the regional sales manager, know his/her name and say it. They will immediately know that you are serious and therefor take you much more seriously.

Also, (this is a trick that i learned from my mom) take a pad of paper (one of those pocket sized note pads should be good) and take notes. Make sure that they see you doing this. When someone new comes to talk to you, get there name, shake their hand, and then write it on your pad.

The most important (in my opinion) thing to note down and eventually report to any governing body is how you feel as you are being dealt with. If an individual makes a comment that you feel is derogatory, write it down. Ask him/her to repeat it if necessary. Then when you do make a formal complaint you will be able to say, John Doe treated me as though I were ____. He made me feel ___. He said things like ____ and ___ to try to manipulate me.

The last thing... make sure that when you arrive there that you treat THEM with respect. If you remain calm and composed you are likely to see much better results. And if you don't get any results, surely with a detailed report of how poorly you were treated, the regional representatives will find a way to resolve your concerns.

[NY.AD.MAN]

Great White Versa just gave you some pretty awesome advice...

I'm still pretty pissed at my Nissan dealership who, after I bought my Versa, basically put me in line behind two other people and my salesperson (keep in mind I did sales and actually had ALL positive surveys) decided that she was going to go sell another car while I was waiting!

I went back to the dealership fuming, but still managed to calm myself enough to let them know about their professionalism (or lack thereof) and I ended up getting several free oil changes and two free tanks of gas!

However, I did come off as saying that you should go in there and give them hell, so I apologize for that...

Still, do not give up, and most Nissan Dealerships are better than this, so make your stand.

[WDRacing]

A lot of idiots go in and complain about stuff and make idle threats, so make sure that you distinguish yourself from them. Do your homework before you go. If you want to threaten to report them to the regional sales manager, know his/her name and say it. They will immediately know that you are serious and therefor take you much more seriously.

Also, (this is a trick that i learned from my mom) take a pad of paper (one of those pocket sized note pads should be good) and take notes. Make sure that they see you doing this. When someone new comes to talk to you, get there name, shake their hand, and then write it on your pad.

The most important (in my opinion) thing to note down and eventually report to any governing body is how you feel as you are being dealt with. If an individual makes a comment that you feel is derogatory, write it down. Ask him/her to repeat it if necessary. Then when you do make a formal complaint you will be able to say, John Doe treated me as though I were ____. He made me feel ___. He said things like ____ and ___ to try to manipulate me.

The last thing... make sure that when you arrive there that you treat THEM with respect. If you remain calm and composed you are likely to see much better results. And if you don't get any results, surely with a detailed report of how poorly you were treated, the regional representatives will find a way to resolve your concerns.

I was going to suggest the EXACT same thing. When you write down the person's name all of the sudden they get the feeling of being held accountable. A simple phone call to the regional office can yield all the info you'll need to get ANY dealership to play ball. The regional office will have contacts for fraud, customer service all kinds of stuff. When you walk in to the problem dealership, go directly to the GSM (general sales manager) and let him know you have this information, then write down his name.

At this point, he should be offering you a beverage of your choice

WD

[KimberKenobi]

aaahhhh... how refreshing that dealing with most dealerships is just like interviewing a felon... Maybe I should have waited a year to purchase the Camel... I have much more experience now... ;oP

(No, I'm not going to purchase another V... been there, done that, got the t-shirt.)

(no, really: I do have the t-shirt...)