Post by
darrelh911 »
https://forums.nicoclub.com/darrelh911-u224462.html
Tue Aug 27, 2013 9:44 am
I recently purchase a New Car. I was told about cilijet by the Internet sales manager who stated "scratches and dents will be repaired at no cost, interior, tears in the seats, burns, etc will be repaired at no cost. I was hit in a parking lot, minor scratches to the back side bumper and took my car back to the dealer, who told me to contact you direct. I was told by your representative that you do not cover scratches, or dents, just environmental wear, ie. fading. If I would have know this in the beginning, I would never have paid $1600 for this coating. I wash my car regularly, and wax occasionally. I am so disappointed in this experience, that I will not ever use, or recommend this product or Toyota, and plan on pursuing this matter to the fullest. My mom was sitting with me when he explained this and heard the same thing... Dents the size of softballs or smaller will be fixed at not charge to me, scratches will be repaired at no cost to me, interior tears and accidental burns will be repaired at no cost to me. Never did they mention that the dents had to be "paintless", which is what they said when I took my scratched car to them, and scratches are not covered either. Wow... Again, I never would have paid for this if I know it only covered environmental "wear". I am also going to submit this information to Attorney General, Toyota.com, and possibly my attorney.