Car at dealership for warranty repair!

[gwoods]

Well my car is an 07 sedan but it does have 44,200 miles on it already!!

About a month ago the car started not firing the right turn signal, then last week it completely broke.

Infiniti of Scottsdale fixed it under warranty for free, did a multipoint check, gave me a 07 sedan loaner and washed and detailed my car for $16.19 (gas charge for the loaner).

I can't say enough good things about this dealership!

Anyone else have a turn signal mechanism fail?

[Tampa G35 Sedan 6MT]

Yea maybe in my head every once in a while... The Girl friend corrects the problem by playing with the Joystick!

DJ

[gwoods]

Yea maybe in my head every once in a while... The Girl friend corrects the problem by playing with the Joystick!

DJ

Its not you its me, yes I think your beautiful

[uncbeers]

I haven't (fingers crossed) but I guarantee you my 'warranty work' cost a hell of a lot more than $16.19. For the record I hate all of you who have flawless experiences at dealerships.

[infinitgkid]

I don't believe in using my turn signal or indicator (as I call it and my friends make fun of me for it). I usually roll down my window and at the top of my lungs, yell "OKAY I'M TURNING NOW!" or "I'M GONNA BE SWITCHING LANES IN 3... 2... 1..."

It works at slower speeds though and isn't all the reliable on the highway.

I guess I'm the only one that does this...

I mean I just feel that there is no need to spend time operating my "turn signal" when I could be stuffing my important business cards into my ever so handy and conveniently located card holder...

Did you know that its illegal to store your business cards in any place EXCEPT the card holder? Its an international law you know...

Good thing Infiniti has our backs... (For those that are slow, the previously stated contained massive amounts of sarcasm, the card holder is as useful as a basketball in an ocean)

On a more serious note though, enjoy the loaner! And I hope everything goes well with the repairs!

[zozoka1212]

I don't believe in using my turn signal or indicator (as I call it and my friends make fun of me for it). I usually roll down my window and at the top of my lungs, yell "OKAY I'M TURNING NOW!" or "I'M GONNA BE SWITCHING LANES IN 3... 2... 1..."

It works at slower speeds though and isn't all the reliable on the highway.

I guess I'm the only one that does this...

I mean I just feel that there is no need to spend time operating my "turn signal" when I could be stuffing my important business cards into my ever so handy and conveniently located card holder...

Did you know that its illegal to store your business cards in any place EXCEPT the card holder? Its an international law you know...

Good thing Infiniti has our backs... (For those that are slow, the previously stated contained massive amounts of sarcasm, the card holder is as useful as a basketball in an ocean)

On a more serious note though, enjoy the loaner! And I hope everything goes well with the repairs!

LMAO that is funny.

Jeff the Gwoody,

I never had any problem with my signals.

zozo

[soul_hfk]

no problem here

[gwoods]

I haven't (fingers crossed) but I guarantee you my 'warranty work' cost a hell of a lot more than $16.19. For the record I hate all of you who have flawless experiences at dealerships.

Yeah I LOVE Infiniti of Scottsdale....

This is the dealership that pays for my performance driving license and pays for my racing at Firebird Racetrack, just because I bought my car from them.

They always wash my car for me and the service is cheap IMO.

Rear diff fluid was $100Auto transmission fluid was $140PS fluid was $80

One of the service counter guys saw me on the side of the road with my hazard lights on and stopped to check on me? I had just pulled over to use my laptop but still what dealership does that?

Plus my car was a deal!

$28k for a 07 Journey Sedan in July of 07? And they took my broken Dodge Ram as a trade with the check engine light on, and holes cut in the dash for my nitrous kits.

If I buy another Infiniti it will be from Infiniti of Scottsdale.

[Tampa G35 Sedan 6MT]

Nice to know that someone has a good dealership around them.. Infiniti of Tampa is Crap and I will not take my car their!

DJ

[uncbeers]

That's nearly worth the road trip down there if I were in the market for another Infiniti again...very NICE. Good lesson on word-of-mouth and customer service here.

[Jacko3]

Jeff:

Nice words for Infiniti of Scottsdale. Aren't they the owners of EverythingG35.com ? I love their service, even over the phone.

[Jacko3]

Very funny.

[notalk]

Yeah I LOVE Infiniti of Scottsdale....

Interesting that for every person who says "blue", a different person says "red". I brought my G37 in to Infiniti of Scottsdale (where I ordered the car) to have the sunroof rattle/knock repaired and an alignment at 11K miles to cure the front end wander. I had touched a curb while parking at 1-2 mph (a 1" rim scrape, since repainted/repaired), which the service advisor noticed at a prior oil change (before the repair). So, no alignment under warranty. (Even though such a slight impact as to result in such a small scratch couldn't possible throw off the alignment when the suspension is designed to withstand hitting potholes at much greater speeds. And, even though I had mentioned the wander at my first oil change before the curb kiss.) The mechanic was "unable to duplicate customer complaint", so, the sunroof wasn't repaired. A week and a half later, the sunroof breaks. So, for me, I'm off to find a dealership who can make my life simpler instead of more difficult. I didn't give them any grief or arguments. They just chose not to help me. While the sales department wins customers for a dealership, the service department loses customers for the dealership.

P.S. I even described it like above, although in a little more detail, in my follow-up survey, and haven't heard from either Infiniti or the Scottsdale dealer.

P.P.S. I didn't come on here to rag on Infiniti of Scottsdale. I just happened to notice this post and felt it fair to post "the other side of the coin".
Modified by notalk at 5:43 PM 10/21/2008

[notalk]

(For those that are slow, the previously stated contained massive amounts of sarcasm, the card holder is as useful as a basketball in an ocean)

Personally, I love the card holder. I keep the card which allows entry into my work parking garage in the holder. It makes getting into and out of the garage a piece of cake. I understand the "card" holder is designed to hold such a garage entry card, not business cards. And, for that, it works great.

[Tampa G35 Sedan 6MT]

I keep business cards in mine! It is quite the conversation starter! Im always like... i bet your car don't have one of those... and they scratch their head and say "No... Your right I don't have one of those! That is a nice touch"

DJ

[gwoods]

The guy I deal with for sales is

Mal KenneyInternet ManagerInfiniti of [email protected]: 480-941-0055Direct: 480-424-3228Cell: 602-579-4320

For service,

Juan Pablo [email protected]

http://www.infinitiofscottsdale.com

Sorry to hear about your issue, the first time I complained about the turn signal they could not duplicate the issue either.

[notalk]

Sorry to hear about your issue, the first time I complained about the turn signal they could not duplicate the issue either.

I have been lucky, and have never been told this before by a dealer (and I've been driving for over 40 years). My wife, who pays no attention to cars, heard the rattle/knocking. But, the mechanic couldn't. And then, 10 days later, the sunroof breaks. This is not the type of problem requiring a mechanic to actually hear a noise so the mechanic knows where to go to look for a problem. With a sunroof complaint, the mechanic can go right to the sunroof mechanism and see if everything is tight. I understand there is a bolt at the back end of the track which sometimes loosens. I think it may have loosened itself out of the threads on my car. My point is the mechanic could have looked for himself and charged the book rate repair to Infiniti. I have to assume the mechanic did not want to bother and wanted to move on to a repair he could perform quicker and make more money. I do not believe this is a situation where the mechanic does not know where to start because the mechanic has no idea where or what the problem is. I believe the mechanic simply chose not to make a repair and to use the "can not duplicate customer complaint" as his excuse. Just like I believe the dealer chose not to perform an alignment under warranty and to sell me an alignment instead. I do not treat my clients this way, and I did not treat the dealership this way, and I do not want to be treated this way.

By the way, I think the sales staff is first rate. It's the service department I now no longer trust or believe. If this is the best Infiniti can do in the Phoenix area, I can't imagine getting another Infiniti (and I like the new FX35 as a complement to the G37). I thought owning a good Japanese car would be easy. My wife has a Camry with 45K miles on it. Not a single problem. Only routine maintenance, a battery replacement and new tires. I was hoping for something similar.

P.S. At the time of the earlier oil change when my service advisor did the "walk around", I thought that was to protect the dealership from being unfairly blamed for damage. I certainly never thought every little thing would be noted to deny future warranty coverage. I do not know if this is Infiniti's general policy for all dealers to follow, or just how this dealership operates. But, it does not create a trust between customer and dealership. If the dealership expects it's customers to try and take advantage of the dealership, what does this say about such a dealership?
Modified by notalk at 8:39 PM 10/21/2008

[gwoods]

LOL at timing of ad placement



We have a Sequoia Limited zero issues until a crackhead stole the drivers side cat.

That alignment issue is a tough call, I don't think the dealership made the correct choice though since your still upset about it.

On a side note have you attended any of the track days at Firebird??