Call Center must be outsourced

[SVTCOBRA]

If anybody has a need to call 1800-NISSAN1....GOOD LUCK!!!The call center MUST be on a distant planet!!The poor fellow could not grasp what I was telling him!'The PDF matrix showing coverage DOES NOT match the coverage types on the web site' in other words.'I have the Plus Deluxe, but the PDF does not have a column for it or the others listed on the web site.'

So, my call center buddy tells me that he will send me a list of what's covered after spending much time on hold while he checks with the head-alien.

Next, he calls me back and leaves a incoherent VM saying something about how I need to check with my local Nissan dealer, but he will be sending me a packet??.

I got a very basic brochure on the GOLD coverage!! Where do I give feedback on how well this outsourcing deal is going for Infiniti??? /rant :moon

[zozoka1212]

Not sure if you heard about foamy.

Check this out.

http://www.youtube.com/watch?v...lated

I think it is so true.

zozo

[SVTCOBRA]

Yeah, oldie but goodie!! Yes, that's pretty much how it went for me.

[zozoka1212]

I hate call centers and automatic call centers. The worst is they are trained robots. They don't think they just asking the questions what is ront of them. I had once with my cable I had to explain 4 times to 4 diferent persons what my problem is and all 4 of them were tellling me the same thing 4 times what to do. I told all 4 I tried it before and it does not work. So after the 4th so called technician they send the guy out and he fixed it in 5 minutes.

I hate call centers.

zozo

[SteveTheTech]

Hey Rich,

I am sure you've already tried this route.

Although you have an Infiniti the fact that you bought it from a Nissan dealer the warranty contract you have is a general product for any car they sell that is not a Nissan.

Dealing with Nissan is not the easiest thing to do their phone networks are not very user friendly and many of their procedures are counter intuitive, but their products are still great.

Good Luck.

[SVTCOBRA]

Thanks Steve!We love our Nissans/Infinitis! Poor choice of call center location does not equate to poor quality cars.Just poor management decisions in trying to cut costs. Here is what I was looking at.Wanted to understand why on a web page that discusses the Deluxe plan there is a link to a Coverage Chart that has no information (that I can see) about the Deluxe plan....

[SteveTheTech]

I don't think your going to find any specifics other than the few things that are listed on that website. If you have a failed part the dealer has to call for approval to see what they will cover.

[SVTCOBRA]

Steve, I agree. I've given up on finding a similiar matrix on that site. I believe the site is misleading and confusing as is the call center folks! Time to go hit the heavy bag and perhaps shoot by Infiniti to see what's come in! Wifie is working today

[Jacko3]

Zozo;

Foamy has a temper. He needs to be calmed down. That was funny!

[zozoka1212]

Hey Rich isn't it possible it changed over on the website since you bought yours? If you got that in writing that's all you need.

zozo