Post by
amc49 »
https://forums.nicoclub.com/amc49-u275146.html
Wed Apr 04, 2018 6:06 pm
You have no idea how bad it can get. The chains have gone utterly mad. They coddle incompetence that costs them so much money I couldn't get my head around it. You got people who came in to swap out their 4th part and it being something I could still tell was good I then informed them the 5th one would be no better as well. When that happened then they blow up on you as they are unable to fix the cars to begin with. The worst words I ever heard were 'this guy, the family mechanic' and watch out for that one; commonly so lost he cannot heat his own hair oil. You had to be razor sharp for them not to switch good/bad parts on you, I caught so many doing that I should have been a cop, as well I caught counterfeit money 2-3 times also.
One worst case, guy brings back a creeper for rolling under a car. 3 wheel assemblies are gone and looking like they were literally torn off. So many teeth marks on it, uncountable. Obvious a BIG dog tried to eat it. The back of the creeper is broken as well, again, obvious somebody put an engine on it and it broke in two. The guy had no receipt but the brand was ours. He claimed it was 'faulty' because it broke and I even got him to admit he had put an engine on it, but he still felt he was owed his money back. I refused and then it got to where I had to call police to remove him from the store. He then went to another and reported me whereupon my district manger later ripped me up one side and down the other telling me I did not please the customer. I asked him if we were in business to make or lose money and the resulting answer? 'It's not about making money, it's about making the customer happy', and I finished what he said with the words 'until the jackass comes back in to rip us off again!' I then began to fly off the handle and asked him if there was anyone in upper management that was not an idiot, and how I didn't get fired then I will never know. I do know I f-cked with management there the entire time I was there, they were incompetent from the word go and the whole place was a good ol' boy setup having so much sexual harassment I couldn't see why they weren't sued into oblivion.
The place took back literally any part complained about good or not. I used to go back over them and rebox anything I was pretty sure was good to put back on the shelf. The vendors were trying to figure out some way to stop the chains from endlessly cycling out good parts claimed to be bad, according to them some 80% of all warrantied parts had zero wrong with them other than the buyer was too stupid to know what was wrong with the cars to endlessly cycle out parts like an idiot. What I personally saw more than backed that up.
What happens when you sell to DIYers and they can bring anything back no questions asked. I sold parts in '79-'81 and '09-'12 and brother they certainly did not get any smarter there, it went the other way entirely. Today's fixer typically can't fix a tricycle.