Bluetooth Phone Issue

[m35xlou1]

I have an iphone 5s and a '13 M37x. When I receive calls through the car's bluetooth, the phone can answer but neither party can hear each other. I can transfer it to the phone and then it works. It also works when the call is initiated from the car. Anyone had this problem?

[Ilya]

Have you tried disassociating the phone and re-adding it?

[m35xlou1]

I did. I also rebooted the phone. No sure if its the phone or the car. Will do some more internet searching..

[Rogue One]

Infiniti Bluetooth Compatibility
Important Bluetooth Information
Availability of specific features is dependent upon the phone's Bluetooth® support. Despite the fact that Bluetooth® is a global standard, many different versions are implemented in today's mobile devices. Every version offered may not support the profiles necessary to successfully communicate with the Nissan Bluetooth® Hands-free Phone System in your Nissan vehicle; therefore, only certain devices have been approved by Nissan. These devices have exceeded the minimum standards for compatibility as of the date of testing. This compatibility list is not a warranty for phone performance or functionality. System performance and feature availability can vary based on phone software version, wireless carrier, coverage, and many other factors outside of Nissan's control. Nissan does not guarantee the availability of any specific feature and makes no guarantees or warranties relating to the performance of these features. Device and feature compatibility status are subject to change without notice. Please refer to your phone owner's manual for details. Cell phone not included. The Bluetooth word mark and logos are owned by Bluetooth SIG, Inc., and any use of such marks by Nissan is under license.

[Big_Tone]

That's odd. Call answering is a pretty basic feature that should work without a problem. It sounds like you've already done some troubleshooting. Check and make sure your iPhone has the most up-to-date software. There was a bluetooth update available for our cars that came out this year, I think. Contact the dealer to see if your car is compatible. I have been having issues with my iPhone 6+ with streaming music and will probably call and inquire about the same update.

[InfinitiAce]

Have you been able to connect to any other device by Bluetooth?

The phone is definitely compatible. I have a iPhone 6 and my wife has a iPhone 5. They both work perfectly. Maybe drop by an Apple store and see what they can tell you. I would think it would be a phone issue, not an issue with a car. Also, try and connect a friend's phone to your car and see if that works.

[ProverbPsalms]

I have the same exact problem,

When I first get into the car, the first incoming call does not switch to Bluetooth, I have to manually go to audio source on my phone and switch it, then it I okay until I leave and re-enter the car

It always happens on the first incoming call, I did not try to delete and re sync my phone yet,

[ivntng]

i'm having the same exact problems with m iphone 6s.. calls going out works perfectly fine, but incoming calls are in a complete mute.. i tried erasing phone info and re-connecting, but no luck

[m35xlou1]

I am leaning toward the iOS 10 upgrade. Connected my wife's 6s and had the same problem. Both are at 10.1.1. Need to grab my son's to see if he has not upgraded yet!

[DM37x]

I have the same problem once I updated to iOS 10.

[ivntng]

So im sitting at the dealership right now cause of a P0710 and informed them about my iphone not being able to pick up. The service manager checked my 13 m37 bluetooth compatibility and just said my iphone 6s isn't compatible because of the version. Since my phone inst on the compatibility list, they cant look into it for me

[m35xlou1]

So finally I spoke to an Infiniti Rep who was able to tell that "yes, we are aware that there are connectivity issues with iphones". Not much they can do but report it to the vendor (in this case "Apple") and hope that the next patch fixes the problem. They have a website that provides the last know OS versions that are 100% compatible with infiniti fwiw.

https://www.infinitiusa.com/bluetooth/d ... patibility

Amazing how our 2011 Sienna works flawless.

[ivntng]

pretty much 6s doesnt work but 7 should work fine.. good to know

[Kareem]

I live in a town that just recently approved a hands free law. As many of you have probably experienced, with iOS 10 update, it becomes very choppy if communication is even initiated. after sitting down with a service rep and having them diagnose the car, they discovered an update the alleviates the bluetooth connectivity. I have a 2011 M56 w/Nav and the update performed was ITB12-0546 according to the invoice… It solved all my issues!

[ssmrico]

with my iphone 7 I have issues with Bluetooth I just run it from the usb for now smh

[m35xlou1]

I live in a town that just recently approved a hands free law. As many of you have probably experienced, with iOS 10 update, it becomes very choppy if communication is even initiated. after sitting down with a service rep and having them diagnose the car, they discovered an update the alleviates the bluetooth connectivity. I have a 2011 M56 w/Nav and the update performed was ITB12-0546 according to the invoice… It solved all my issues!

While getting my oil changed at the Infiniti dealership, they performed this update. Incoming calls can be picked up through the car again! Thanks for the information!

[ivntng]

i didn't have any navigation updates, but after the latest iOS update, i also have no issues picking up the phone.. wooo!