Post by
amc49 »
https://forums.nicoclub.com/amc49-u275146.html
Tue Nov 27, 2018 5:49 pm
The problem is, they want you to, all the people want to know the exact one part that cures the problem and thus revealing that they don't know spit about cars. When they find out it is not exact science then they flip out.
I saw it time and time again when I was in parts, they will go so far as to accuse you of selling them the wrong part on purpose to get more money out of them (it DOES occur and a really big problem based on incentives offered for selling more parts whether the customer needs them or not). I could top that sales list any time I wanted but I don't work that way and even got in a lot of trouble by not following company quotas for parts sales. I prefer to sell one or two parts to let the customer know I care about them and then they become lifers as far as coming back into your store. The district managers though did not feel that way at all, they would rather you sell until you choke the customer as they didn't really believe in customer loyalty enough to try to cultivate it.That theory resulted in so many returns you couldn't believe it, the returns after a weekend often broke the store bank on Monday or Tuesday when they got high enough to actually sack the store of operating funds to barely be able to operate. Then all sales had to post to only one person so he could accumulate enough cash to do refunds past store bankrupt and it warped him instantly into being the monthly top seller due to that. That recalculation was such a pain in the -ss and a whopping waste of company money trying to keep up with it.
That among other overly stupid things the modern chains do now results in roughly one half of all worker input going straight into the trash can with no effect on the bottom line at all other than pure waste.
Try working for one, you won't believe how much time and cash they waste if you know anything about business.