Be aware of JWT core return policy!

[coolyun_98]

Recently, I bought a set of S1 cam for my Infiniti J30 from JWT and guess what. JWT REFUSED TO REFUND MY CORE because there were excessive wear on it.

So, I spent 120 to purchase another set of core and return that to JWT. GUESS WHAT, JWT REFUSE TO REFUND AGAIN because THEY SAY the cores are from a different year of VG30DE. WTF!

JWT DOES NOT EVEN TRY TO RETURN THE CORE THAT THEY REFUSE TO REFUND! RIP OFF!

I mean, what the fudge it that? I understand that the first set of cores are defective and JWT has every right to reject it. But the second set of core is in good condition and JWT has not reason to reject it!

SO~NEXT TIME, IF YOU THINK ABOUT GETTING SOMETHING FROM JWT, BE SURE ABOUT THE CORE RETURN POLICY BECAUSE "JWT HAS EVERY REASON TO SCREW YOU UP".

[ztommyx]

i'd return the whole thing and get a full refund.get your money back and take your business somewhere else!

core are that... core! you buy good one and return the bad one...

[kbflip02]

Recently, I bought a set of S1 cam for my Infiniti J30 from JWT and guess what. JWT REFUSED TO REFUND MY CORE because there were excessive wear on it.

So, I spent 120 to purchase another set of core and return that to JWT. GUESS WHAT, JWT REFUSE TO REFUND AGAIN because THEY SAY the cores are from a different year of VG30DE. WTF! J

WT DOES NOT EVEN TRY TO RETURN THE CORE THAT THEY REFUSE TO REFUND! RIP OFF!

I mean, what the fudge it that? I understand that the first set of cores are defective and JWT has every right to reject it. But the second set of core is in good condition and JWT has not reason to reject it!

SO~NEXT TIME, IF YOU THINK ABOUT GETTING SOMETHING FROM JWT, BE SURE ABOUT THE CORE RETURN POLICY BECAUSE "JWT HAS EVERY REASON TO SCREW YOU UP

i am sorry about that i truly am....i know that when i sent JWT my cores they told me they couldnt regrind them so they sent me billet cams instead...guess i got lucky...sorry to hear about all that bro...

[maxnix]

Why don't we just move this to Infiniti General?

[tg]

I disagree with JWT's stance on this policy. I don't think its right especially for a business who operates in a tight demographic.

Thanks for letting us know.

[evildky]

really? that does suck, all 90-96 intake cams are the same, only the exhaust came differ on the TT model, and the intake cams are different on the 95-96 non VVT cams, and not returning a refused core is BS, I mean you might have to pay for shipping but you should get them back

[Dragon13]

Yea that is horrible, they will never take my money after that story.

[P3ngy]

Tell us how your complain goes, if they continue this level of "customer support" JWT will not see a penny of my money.

[kbflip02]

I think JWT will never refund my core which is worth 500 dollars!

Plus, I don't think they will return the core that I PAID for (120 including shipping).

I am going to file a complain to BBB. I used to have so much faith in JWT and I really don't know why this is happening to me.

Anyways, I am not using this forum to spread bad words about JWT. It is just that I think we all deserve to know how JWT treats his loyal customers. So, BUYERS BE AWARE!

Thakns for your support! At least that makes me feel better.

if they wont give you a valid reason as to why they will not refund you then by all means make a report with the BBB and also make JWT aware of it after it is filed along with the reference number...if im not mistaken once a complaint is filed the company has X number of days to rectify the situation before it is permanently on record...either way whatever you decide to do good luck

[Ajax]

Odd that you would do this in 240 forum. I've had nothing but helpful experiences from JWT- I'm surprised. Did you speak to the same rep through the whole process?

[AutoShadow]

Hmm....

[shimizu_17]

Im not suprised. When I sent in my ecu core to get tuned it took them like 6 months to get it back to me. I hear they have good customer support but they are slow to do things.

[eclipse2001gt]

They are just like all the other business. They want your money and they don't want to give any out or any discounts on things.Its like when you buy a new battery. You spend over 50 bucks on a battery and they only want to give you 5 to 10 bucks back on the core when you know they get more than that on the battery for reycling it. And the place where you get the battery from gets a profite no matter what.

[Rex]

One thread is plenty, I removed the other 7 or 8

[kbflip02]

I've had nothing but helpful experiences from JWT- I'm surprised. Did you speak to the same rep through the whole process?

[gr8scott72]

core are that... core! you buy good one and return the bad one...

I disagree with this statement. A core is meant to be the starting point for the end product. The reason they charge you a core is so that they can use THAT core and make it back into a usable product. If the core you send back can't fulfill that purpose, then it is useless and they will have to find another way to make the end product.

[coolyun_98]

I disagree with this statement. A core is meant to be the starting point for the end product. The reason they charge you a core is so that they can use THAT core and make it back into a usable product. If the core you send back can't fulfill that purpose, then it is useless and they will have to find another way to make the end product.

Yes I agree. But look, I send them ANOTHER SET OF GOOD CORE and they say "the core came from a different year of Vg30De, we can't issue any refund".

I mean. Come on, they can still regrind the good set of core and sell that to someone else. Don't you think their decison is biased?

The question I have being asking myself is: "WHAT IS JWT THINKING?" Customer service is more about saying "YES and NO".

[gr8scott72]

Yes I agree. But look, I send them ANOTHER SET OF GOOD CORE and they say "the core came from a different year of Vg30De, we can't issue any refund".

I mean. Come on, they can still regrind the good set of core and sell that to someone else. Don't you think their decison is biased?

The question I have being asking myself is: "WHAT IS JWT THINKING?" Customer service is more about saying "YES and NO".

Yes, I didn't get to write the second half of what I thought. I think they went a little far not refunding core because it was from a different year and not sending them back to you if they weren't going to refund. I'm sorry you're going thru this and I hope you get it resolved.

[coolyun_98]

Update on my sattus.

I have already notified JWT that they will need to resolve this issue as soon as possible, Otherwise, I will get BBB and all related 3rd parties to resolve it for us.

Before any resolution is reached. Please, pleasse, do NOT buy from JWT. The reason is becasue with a very BLURRY core refund policy, we are potential victims of not being able to get refund.

I will keep you guys updated.