Post by
xyster »
https://forums.nicoclub.com/xyster-u1869.html
Fri Apr 16, 2004 12:55 pm
These things haven't even shipped yet? I'm sorry, but I'm not too impressed by a company that charges my credit card on 4-23, and hasn't even shipped the part by 5-9. If it's backordered, fine, I understand. However, I should have been notified, and no, posting the situation on a forum does not count as notification.One of the many times I ordered parts from Heavy Throttle, a silicon hose coupling was backordered. They called me the SAME DAY I placed the order, and gave me the option of cancelling the order, or waiting for the part.
I'm sorry. I'm not really trying to down SWA, but this type of business practice, though I'm sure it isn't intentional or maliceful, makes the company look lackadaisical about customer service. That's my pet peeve when ordering parts, and will determine whether I do business with a company in the future. Just my $.02 .