MarkEmark wrote:I dont know if this is the appropriate place to post, but I'm pretty pissed off...
Mark - This is a fine place to post and I'll respond accordingly.Quote »IntensePower.com has some pretty crappy customer service.
I can't tell you how SICK I am of these new internet-based parts companies giving me the run-around and making me wait all these extra weeks. Time is money. This is like the third company from whom I've ordered parts (saying the parts were in stock) only to call THEM a WEEK AND A HALF LATER and find out the parts WEREN'T in stock, and they still AREN'T in stock. [/quote]First of all, we are not a "new internet-based company." We started off in local business over five years ago before branching out into the world of online sales in 2001. Your father called me up on a day when we had recieved four orders for the Crower rods for KA24, and our inventory showed that we had 3 instock for them. You are not the only person with whom I'm dealing with who is now stuck in this back order situation. It was an error on our side and I do appologize for the inconvenience. As is the case with most people in this industry, I started off as a consumer eight years ago, so believe me when I say that I understand exactly where you're coming from. I have been assured by Crower that these parts will be here on Friday of this week. However, as I have experienced in the past, Crower has very optimistic estimates for when their product will be avail and shipped out again. I tell my customers the exact same thing that the Manufacturers tell me and often I'll tell the customer that I've been quoted 4-6 weeks, but to expect up to 8 weeks to cover for the mfgr's optimism.Quote »
I'm down in NC at school, and I only go home every so often...so it's very important for me to have all the parts I need to get my car back running...
I had my dad order the piston/rod combo on Monday October 3rd, they said they were in stock and would ship out that day....well come October 12th, with no word (if they had been shipped out Monday, they'd have been here Monday the 10th), my dad calls the place and finds out that, COOINCIDENTALLY, they sold THREE of these piston/rod combos the very same day that I ordered one, but didn't bother telling my dad that they were out of stock. Didn't email him, nor leave a phone message (although they claimed they called...isn't that the purpose of an ANSWERING machine)?!?[/quote]I first emailed your father on Wednesday, October 4th at 9:09AM pacific time at the email address he gave when placing the order with me. At 9:11AM the same day I recieved a failure notification email saying the mail was not delivered. Shortly thereafter I placed a phone call to the number listed on the order with no answer after 4 rings, I hung up as I had not been connected with either voicemail or a real person. This went on again later in the afternoon to the same result. Quote »Had these parts been in stock as avertised, and shipped when they were supposed to be shipped, they would have been at my machine shop right now along with a new block/crank/head gasket/seals/girdle/pan, etc, getting bored out, surfaced, balanced, and ready to put back together for when I get home. Because it's still race-season, this is the slowest time of the year for the shop, and it'd have been ready for the time I get back October 18th for fall break...then I could, with the much needed help of my dad, put the whole thing back together and get the car back running. But it won't be done in time because of this UNNECESSARY 1.5 week wait, and I won't be home till thanksgiving, and the nature of my dad's work means he won't be back till february some time.
So yeah, basically, as a fairly well-respected NICO member, I'm very very very displeased with a sanctioned, sponsored advertiser acting like this.
I wouldn't be so unbelievably pissed if this hadn't happened to me by multiple companies in the past. I just don't understand where customer service has gone...but I certainly know where it leads...the demise of companies like boost designs.
I didn't want to have to post but I feel everyone else should know what they're getting into. This wasn't some $20 order, this was an $1100+++ order. That's a lot of money to be playing around with, especially when your $3700 engine just blew up.
[/quote]Again Mark, I know exactly where you're coming from in this situation and ask that you call me and we speak about this issue tomorrow when I open. If you reply with an email address in this thread, I'll shoot you my cell phone number and you can contact me directly at anytime before or after hours if that is better for you. I've already made aware the other member who purchased the rods (even before you, but due to the check policy, his order was not processed until the 6th) of the situation. I have no problem with helping either of you guys out by giving you free 2nd day air shipping on the orders or by some other compensation that is appropriate.
I do appologize for the headaches that this has caused, and will do as much as is in my power to show you that the customer service that I provide to my forum guys is not "crappy" and I will bend over backwards to help you guys out.
Again - Mark, please send me an email with either phone number or another way to get ahold of you personally, or instant message me [IntenseBlair] and I'm sure we can come to a resolution. Sorry again.