Post by
lucidd »
https://forums.nicoclub.com/lucidd-u85156.html
Mon Feb 09, 2009 8:36 pm
Ummm... Not impressed...Well... they said that they cannot find any oil leaks... so that's that for now.BUT they called me and asked me for authorization - to spend a total of 5 hrs - taking the transmission apart, and put it back together.
- I did mention to my service adv [most rude one I've ever dealt with btw] - that there was a mechanical clunking sound at idle... and when i push my clutch in, it goes away -
So they said they need my authorization because it might be a "wear" issue and I'd be liable for the 5hrs [=$600] if they find that it is a wear issue. I then said to the advisor that I've complained of this sound at least 2 times before - One at 4000 kms [documented] and another time when I did my recall on the clutch slave cylinder.
Anyways... I told him that based on my prev. complaints from right when I got the car brand new, that I would not pay... and then I asked to talked to the service manager. Service manager says the same thing... that if it is a normal wear item... I may have to pay for it unless something is manufactured with defect.---I then said to him... that I might as well pay the $600 now because I now have 40,000kms on the car and it is a clutch! The CLUTCH will of course show some wear - but back at 4000kms when I brought it in for my first service - If you guys fixed it from that point - then I wouldn't have this problem!!!
Anyways... he said to talk to Nissan Infiniti... gave me the 1800 number [wrong one! - gave me roadside assistance -wtf] ... I then got the right 1800 number and then the call ctr person told me that they have to side with the dealership - because she is not a technician and she has to trust the words of the technicians and dealership - - negating my original argument - with a documented orginal complaint from my 1st service. She told me to talk to Gen. manager.
Then I called the sales manager - left msg... never returned it... Then now I'm trying to get a hold of the Gm... Hard to pin down... GRRRRRR!
The sound isn't a big deal... because the car drives fine - great actually... it is just he sound, and the principle! --- this sux... I feel like I've been treated as if I was a the BMW service center - LOL
sorry guys... end rant__
L