Any one ever had this kind of service at Infiniti

[Tampa G35 Sedan 6MT]

Had my G35 in for a transmission... Under warranty.

I hate INFINITI OF TAMPA. DON"T BY A CAR FROM THEM OR GET IT SERVICED THERE!

First of all they Never called me when my car was Done. I waited like a week and then i called about the car. No one could give me an answer about the car and everyone had a different answer.

I live like 50 miles from the infiniti dealer so i didn't want to drive to Infiniti of Tampa if i didn't have to and look for my car to get the answer. I shouldn't have to do that. So the guy i spoke with in service said that I would get a call when the car is done. I said ok...

I called on the day after christmas to check on the car... It has now been 2 weeks and a few days that they have my car. I remembered that my power outlet in the dash stoped working so i asked them to fix it and if the car was done with the transmission work.

The guy said yea we finished it like a week ago! and that they called me.

I told the guy, I never got a call because i live by my phone and I never got any call from the Dealership about my car being ready.

He said to me. "well sometimes the technology doesn't work properly and we miss calls"

Then he said well you have 24 hrs after we call you to bring back the loaner car.

Im like ok so i will bring it right in. Then he tells me that they called 10 days ago and that i owe them 45 bux a day plus tax for keeping the loaner. for a total of $481.00

I was like F*** you! I am not paying anything. I told them that i was coming to the dealership to pick up my car!

When i get there I had a fit. I asked for the service manager. He told me there was nothing he could do about the charge that it had to be paid in full or i wouldn't get my car back.

I beat him down to 300 bux on the deal. I went and paid for it. No sweat off my back... I will be seeing Infiniti of Tampa in Small Claims Court with my Phone Record... I have detailed Billing. If they called i will see the number on the bill! If it isn't there i Will get my money back!

After all this i get out to my car and it looks like they drove it across the desert and parked it in the rain forest. It had twigs, leaves, mud and bird S*** on it.

I walked back inside and lost my mind. I am normally a Professional Guy but after the 300 bux i was fit to be tied.

I said to the guy. "This is F***ing BULL S***. 300 Dollars later and I get my car back and it looks like you parked it in a forest. There is bird S*** all over it and leafs in all the cracks and Hard water marks on the paint! YOU TAKE YOUR MONKEY A** OUT THERE AND F***ing GET MY CAR CLEANED YA PRICK, AND IF IT DON'T COME BACK PERFECT I WILL MAKE SURE YOU DON'T SELL A F***ing INFINIT FOR THE REST OF THE YEAR. THAT ISN'T A THREAT ITS A F***ing PROMUS.

The guy was like "let me get that cleaned sir" (I was thinking "yes sir... Im a F***ing Dumb A**")

I got yelled at by a woman that was walking by that worked at INFINIT of Tampa. So i told her i am sorry just a little pissed right now! and asked her for a Beer so she was cool!

Then the car comes back........

I walk out and do an inspection of the car. It got over spraied red paint on the back of the car... Like a fine mist. I knew it wasn't there before because i had just Clay Bared the G before i took it into have the transmission Fixed.

At this point I just started because this was like a F***ing Joke!

I made them take my car back to detail and Clay Bar the whole Car.

Luckly when it came back the guy in detail did a good job on the car.

So i leave thinking this can't get any worse!

The clutch is so nice, becasue it is new! lol

Well i have to drive on the Interstate to get home... so using 5th and 6th gears is important. Well Now for the next problem. When shifting from 4th to 5th the shifter gets cought in the Reverse Gate. Never did this before.

And it pisses me off about this because it is a habbit to just lean it all the way to the right and up when going to 5th gear. It is like if i could put it in Reverse with out pushing the shifter down to open the reverse gate.

Does anyone have this problem with a 6mt or can you just shift into the far right and up with out it getting cought on the R gate when going to 5th Gear.??????

I didn't take the car back becasue i didn't want to deal with infiniti of tampa. I am going to take it to Lokey Infiniti... In Clearwater FLA.

I will keep you guys posted on the progress on this mission...

So Jeff does that answer your question?

DJ

Modified by Tampa G35 Sedan 6MT at 2:42 AM 1/2/2008

[champagneG35]

Ouch ! . Yeah I'd flip out on them too

To answer that last question:I just shift to 5th never had a problem cause I don't push down unless I'm going to reverse and it's the opposite direction from 5th anyway it's mirroring 6th almost.

[Acecool]

Small claims them for the amount they charged you, time off work, stress (from the not having it cleaned), fraud (for lying that they called you when they didnt), lawyer fees, small claims fees...

Should net you a pretty penny.

[Andy_V35Sky_350GT]

That sucks! BUT, I love your imaginitive use of those emoticons!

[joe603]

Can't believe they didn't call you!! This is a lesson to get someone's name when calling repeatedly to cover your butt. I think you should either call or send a letter to Infiniti corporate to let them know about shoddy service from one of their dealers. If you say that this will make you sell your car and go with another premium mark, they WILL listen...and probably work with you.

Again, sorry to hear about your car...I hope the other dealer can bring her back to 100%.

[Tampa G35 Sedan 6MT]

I got a number that i am going to call. It is for Infiniti Corp. I will see if they will work with me!

Ouch ! . Yeah I'd flip out on them too

To answer that last question:I just shift to 5th never had a problem cause I don't push down unless I'm going to reverse and it's the opposite direction from 5th anyway it's mirroring 6th almost.

If you could check this out for me... See if when going from 4th to 5th or from 6th to 5th that if you lean the shifter to the right and it rides on the side of the gates if it dips into the entry portion of the gate on the R gear.

IT will also do it while parked

[gwoods]

HOLY POOP!

Time for small claims court for sure.

I would write a very detailed and very angry letter to Infiniti NA. Someone should loose their job over service like that!!!!

[zozoka1212]

Agree

This is BS. Big time. Go and ef them over in the court.

zozo

[telcoman]

Had my G35 in for a transmission... Under warranty.

I hate INFINITI OF TAMPA. DON"T BY A CAR FROM THEM OR GET IT SERVICED THERE!

First of all they Never called me when my car was Done. I waited like a week and then i called about the car. No one could give me an answer about the car and everyone had a different answer.

I live like 50 miles from the infiniti dealer so i didn't want to drive to Infiniti of Tampa if i didn't have to and look for my car to get the answer. I shouldn't have to do that. So the guy i spoke with in service said that I would get a call when the car is done. I said ok...

I called on the day after christmas to check on the car... It has now been 2 weeks and a few days that they have my car. I remembered that my power outlet in the dash stoped working so i asked them to fix it and if the car was done with the transmission work.

The guy said yea we finished it like a week ago! and that they called me.

I told the guy, I never got a call because i live by my phone and I never got any call from the Dealership about my car being ready.

He said to me. "well sometimes the technology doesn't work properly and we miss calls"

Then he said well you have 24 hrs after we call you to bring back the loaner car.

Im like ok so i will bring it right in. Then he tells me that they called 10 days ago and that i owe them 45 bux a day plus tax for keeping the loaner. for a total of $481.00

I was like F*** you! I am not paying anything. I told them that i was coming to the dealership to pick up my car!

When i get there I had a fit. I asked for the service manager. He told me there was nothing he could do about the charge that it had to be paid in full or i wouldn't get my car back.

I beat him down to 300 bux on the deal. I went and paid for it. No sweat off my back... I will be seeing Infiniti of Tampa in Small Claims Court with my Phone Record... I have detailed Billing. If they called i will see the number on the bill! If it isn't there i Will get my money back!

After all this i get out to my car and it looks like they drove it across the desert and parked it in the rain forest. It had twigs, leaves, mud and bird S*** on it.

I walked back inside and lost my mind. I am normally a Professional Guy but after the 300 bux i was fit to be tied.

I said to the guy. "This is F***ing BULL S***. 300 Dollars later and I get my car back and it looks like you parked it in a forest. There is bird S*** all over it and leafs in all the cracks and Hard water marks on the paint! YOU TAKE YOUR MONKEY A** OUT THERE AND F***ing GET MY CAR CLEANED YA PRICK, AND IF IT DON'T COME BACK PERFECT I WILL MAKE SURE YOU DON'T SELL A F***ing INFINIT FOR THE REST OF THE YEAR. THAT ISN'T A THREAT ITS A F***ing PROMUS.

The guy was like "let me get that cleaned sir" (I was thinking "yes sir... Im a F***ing Dumb A**")

I got yelled at by a woman that was walking by that worked at INFINIT of Tampa. So i told her i am sorry just a little pissed right now! and asked her for a Beer so she was cool!

Then the car comes back........

I walk out and do an inspection of the car. It got over spraied red paint on the back of the car... Like a fine mist. I knew it wasn't there before because i had just Clay Bared the G before i took it into have the transmission Fixed.

At this point I just started because this was like a F***ing Joke!

I made them take my car back to detail and Clay Bar the whole Car.

Luckly when it came back the guy in detail did a good job on the car.

So i leave thinking this can't get any worse!

The clutch is so nice, becasue it is new! lol

Well i have to drive on the Interstate to get home... so using 5th and 6th gears is important. Well Now for the next problem. When shifting from 4th to 5th the shifter gets cought in the Reverse Gate. Never did this before.

And it pisses me off about this because it is a habbit to just lean it all the way to the right and up when going to 5th gear. It is like if i could put it in Reverse with out pushing the shifter down to open the reverse gate.

Does anyone have this problem with a 6mt or can you just shift into the far right and up with out it getting cought on the R gate when going to 5th Gear.??????

I didn't take the car back becasue i didn't want to deal with infiniti of tampa. I am going to take it to Lokey Infiniti... In Clearwater FLA.

I will keep you guys posted on the progress on this mission...

So Jeff does that answer your question?

DJ

Modified by Tampa G35 Sedan 6MT at 2:42 AM 1/2/2008

WOW! I just got pissed off for the first time in the new year reading this post

Take you vehicle back to that dealer and make an appointment to speak to the owner, CEO or whoever is at the top. Dress neatly & start out speaking softly, calmly but firmly with all your facts.I'm assuming you paid the improper loaner charge by credit card. Contact the credit card company & tell them of this unauthorized charge. You will have to put your dispute in writing. Ask the dealer for the "Call Detail Report" from their phone system. This will show the extension that made the call, the number dialed, the date and time as well as the outgoing trunk line that carried the call. If they can't produce it that is tought S#@tYou need to include this info to the credit card company as they will conduct an investigation & if the dealer can't prove they called you the credit card company will issue a charge back & you'll get your refund.Probably a letter to Infiniti headquarters if all does not end well for you may help?

Good Luck

Telcoman

[JHof]

TampaG35,where do you live?I'm in Ocala,about 90 minutes from the Tampa dealer.Lokey in Clearwater is probably closer to me than battling all of Dale Mabry,but I don't know where they are --on 19,perhaps???Near where???I'm finding that Infiniti dealerships--at least on Florida's Left Coast--are RARE!!!

I have to deal with the same people,Infiniti of Tampa.It's where I bought the car (an '05 Coupe).So far they seem to have taken care of things to my satisfaction,even giving me a loaner when I was going to be in Service for awhile,although having to wait 3 months for some simple electrical parts was kind of dumb.

[Tampa G35 Sedan 6MT]

TampaG35,where do you live?I'm in Ocala,about 90 minutes from the Tampa dealer.Lokey in Clearwater is probably closer to me than battling all of Dale Mabry,but I don't know where they are --on 19,perhaps???Near where???I'm finding that Infiniti dealerships--at least on Florida's Left Coast--are RARE!!!.

I live in South St. Petersburg. (Tierra Verde) I commute to tampa... that is why i take it there for service!

Lokey is right on the south side of Sr 60 and US 19 on your right if your are going south on US 19.... about 1/2 mile after Sr 60

I think that Tampa is still much closer for you.

They never gave me any problems before... Just really did me in on this one!DJ

[telcoman]

I live in South St. Petersburg. (Tierra Verde) I commute to tampa... that is why i take it there for service!

Lokey is right on the south side of Sr 60 and US 19 on your right if your are going south on US 19.... about 1/2 mile after Sr 60

I think that Tampa is still much closer for you.

They never gave me any problems before... Just really did me in on this one!DJ

Maybe you guys need to come up to New Jersey to cool off. It is 14 degrees here this morning I have no complaints about the Infiniti dealer where i purchased mine. So far in 2 years very good service

Telcoman

[G_whizz]

WOW! I just got pissed off for the first time in the new year reading this post

Take you vehicle back to that dealer and make an appointment to speak to the owner, CEO or whoever is at the top. Dress neatly & start out speaking softly, calmly but firmly with all your facts.I'm assuming you paid the improper loaner charge by credit card. Contact the credit card company & tell them of this unauthorized charge. You will have to put your dispute in writing. Ask the dealer for the "Call Detail Report" from their phone system. This will show the extension that made the call, the number dialed, the date and time as well as the outgoing trunk line that carried the call. If they can't produce it that is tought S#@tYou need to include this info to the credit card company as they will conduct an investigation & if the dealer can't prove they called you the credit card company will issue a charge back & you'll get your refund.Probably a letter to Infiniti headquarters if all does not end well for you may help?

Good Luck

Telcoman

^^^^^^^^ That is solid advice. I cannot believe they tried to hide the red paint spray!!!!

That is just un effing believable!!! I would go as high up as possible in Infiniti to let them know what a seedy, dis-honest stunt they tried to pull on you!!

Hell I would even go as far as doing what this guy did

http://www.break.com/index/mer....html

And post it!!

Please keep us in the loop and good luck!

[infinitgkid]

wow you went beast mode on those guys...

if i were in your shoes, i would have probably burned the place the ground, but then again thats just me...

one of the guys that works at the service department at my local infiniti dealer treats me like i'm his kid and that i don't know crap... he has the MOST condescending attitude. It pisses me off everytime i have to take my car in for service...

Aye, Tom at Bradshaw Infiniti= FAIL!

[Slvr Cpe g35 6mt]

New to the forum so hello everyone.I also live in Tierra Verde (I had a guy back into my g at the 7/11 near the bridge)I have not used the Tampa dealership for any service, and I am glad now that I have heard your story. I use Lokey, it is a drive, but they have allways been professional.Lokey also is one of the dealerships that sells and installs aftermarket parts there. however, I think that they will only honor your warantee there as opposed to all infiniti dealerships.Good luck.

[G_whizz]

Welcome to NICO!!!



Got some pics?

Any mods?

[AaronJP]

Damn thats worse than what happened when I went to the dealer...

[Tampa G35 Sedan 6MT]

[QUOTE=AaronJP]Damn thats worse than what happened when I went to the dealer...[/QUOTE

Tell us your story!

We would love to hear a new problem so that we can talk about it

DJ

[mrsmithGrider]

Yeah you have to really be careful... slightly before christmas, I called to schedule an appointment to have the lights in my analog clock replaced because they went out on me. I also wanted them to take a look at my rear suspension which is making an annoying creaking noise whenever I turn to the left. I usually always deal with James at the dealership, but whoa and behold he was on vacation. Another service rep., I wont mention her name, said (over the phone after my car was ready for pick up) it was going to be 91 dollars to replace the two bulbs in my clock, which james told me before would cost me 61 dollars.....after i told her that, she said well let me see what he may have been looking at and came back to the phone and said, im sorry sir that will be 67 dollars. I know for a fact something isnt right with my rear suspension(I have an extended warrenty when i bought the car used from Infiniti of tampa, which I bet the warrenty company gives them incentives not replace minor things that they cover, just my thoughts anyway), but she told me that the mechanic looked at it and found nothing wrong....and I had to pay a 100 dollars just for them to look at it. She also told me that they lubricated the rear suspension. To make this long story short i paid over 170 dollars for my f** clock to light up at night and I still hear creaking when i make left turns....

[gwoods]

I bet that creaking is a worn out bushing... the lube might help but it doesn't fix the problem. Take a look under the car and see if you can see any cracked or worn bushings. Take it back have them fix it without paying a deductable!

[Tampa G35 Sedan 6MT]

infiniti of tampa sux bad...

I thought they just didn't like me!

DJ