Any dealers techs out there?

[DominickJ30]

Guys I was wondering what the policy on work being done with outside OEM parts i.e. I take my car to the dealer, they get it priced for labor and parts, should they accept my OEM parts and do the labor. The reason I am asking is because I recently kissed a curb with my car and the dealer refuses to do the work to my car unless I buy parts directly from them. They quoted me almost $2k for parts I can get for about $1300.

[DAEDALUS]

From what I've read here on NICO:

The policy may vary by dealership since each is independently owned and operated. But of course they would much rather (expect to)have their manpower and their equipment dedicated to customers who are willing to pay $2000 for parts instead of $1300. They expect to make a certain amount of profit for every labor hour spent working. It is entirely their right to refuse work for any reason, and making less money is just not acceptable from a business perspective.Perhaps you can negotiate something in the middle?If they're saying they can't warranty the part, that might be another issue. If the part is bought from a dealership, I *think* the warranty applies, but only to the part, and maybe through the supplying dealership.

[DominickJ30]

I called another dealer and they had no problem whatsoever with doing the work. I guess Ill have to tow it over tommorow. Where are you a tech? Would your dealership do the work with outside OEM parts?

[DAEDALUS]

I'm not a tech, just posting what I've read from others here. Check into the Nissan Online Mechanic--the mods there can give you their perspectives as factory techs.

[DominickJ30]

Ok I thought you might be since you give great advice.

[DAEDALUS]

Aw shucks...<blush>. I've had very good instructors in a few auto classes. The guys that turn wrenches for a living are the real deal. All my instructors are master ASE techs and have seen it all. Their knowledge base is nothing short of amazing. One guy was born with 1 hand and no legs below the knees. Can you imagine? He was one bad mutha as a tech and worked his way up to the top, also spent years racing cars *and* motorcycles. Very inspiring.

Your profile says you're a tech too?

[maxnix]

In your area, I would recommend speaking with Infiniti of Lisle. Their parts prices are pretty competitive and their reputation has been top notch for several years.

[DominickJ30]

In your area, I would recommend speaking with Infiniti of Lisle. Their parts prices are pretty competitive and their reputation has been top notch for several years.

This is the dealer that refused to work on my car unless I bought their expensive parts.

[Q451990]

As far as the warranty... As long as the part is purchased from Infiniti, and it's installed by Infiniti, both the part and labor are covered at any Infiniti or Nissan Dealership... At least that's my understanding of it.

Infiniti of Lisle had a wholsale parts department for a while... not sure if they're still doing that since Tom Novak left for Acura.

Heath

[maxnix]

If they have changed their policies, I don't know who to recommend.

In the past, they were competitive with Scottsdale. Tom was their parts manager.

[3rd Q]

I used to be a loyal Infiniti of Lisle guy- bought thousands of $ in parts there. Had a bad experience with Gary - head of the service department- would'nt warrantee an injector that clearly failed w/in 12/12. Had to go to Infiniti corporate to get it handled. The attitude was " since you installed it yourself, too bad". Haven't been back since. I use Joe in Scottsdale for everything now. Not surprised with your situation.

Field's Infiniti in Glenview has been pretty good to work with.

Which dealer was willing to do the job? Almost all shops will charge a higher labor rate if you supply parts- to make up for their lost margin on the parts.

BTW- Will your insurance handle this?

[metaverse3]

Guys I was wondering what the policy on work being done with outside OEM parts i.e. I take my car to the dealer, they get it priced for labor and parts, should they accept my OEM parts and do the labor. The reason I am asking is because I recently kissed a curb with my car and the dealer refuses to do the work to my car unless I buy parts directly from them. They quoted me almost $2k for parts I can get for about $1300.

Well, I do work in my friend's shop.. World class mechanic (all ASE certs renewed 2 times over) Detroit mechanics hall of fame. The guy gets business because of his ethics.. You can bring your own parts with no warranty. His labor stays the same. If he buys the parts, there is a small markup for dealing with sourcing the parts..nothing exhorbitant. Besides, he deals with local supply chains that source him aftermarket OE spec parts (mighty, borg warner etc) He is busy enough that I come after hours to work on my car with no bay room.

I do zero work at dealership after 8 years ago where I took a maxima in for a dead miss for a consult read to pinpoint the injector. I watched as the car sat for 40 mins in the service yard and the service manager came back stating nothing was wrong with a $70 bill. I stated the facts (car was withing sight with no movement) took the whole dealership out to show the dead miss (puff-puff tail pipe, unstable rpms) and told them where to put the $70 bill if I was kind enough not to contact the local authorities for fraud.

Dealers makemoney off the markup of everything. There is also a certain supposed class of service that they offer.OEM parts..warranty etc. The argument goes both ways.. They can make a ton of money off the markup, or, if they let a a customer bringing in parts they don't want to deal with the hassle. The only thing you could say was that you could acquire the parts for a much nominal cost from another Infiniti Dealership and that is the reason why you want to bring in your own parts. Ask if they can match it (I doubt it) It does not hurt. But, if any dealership/repair shop specs out their business plan based on making part of their profits from parts and the other part from labor, they are obviously very dumb, and very lying, if not plain clueless. There is a reason why local repair shops don't carry any immediate inventory, and dealerships move OEM parts on a volume. My friend makes a ton of money in his shop both ways (his parts and customer supplied parts) His business runs in the black.. Parts markup is indeed very profitable and the only thing dealerships have going for them is the OEM access, but, if Scottsdale can make a profit after a discount, you can imagine how a local dealer is gouging you..

Service is a lost art today. Customers go in warily expecting mercy as to how they are going to be screwed. If prices and service were reasonable, you would not have to acquire parts out of state to save money.. In the service business, customers can be for life.. I have seen 20+ year customers stop in my friend's shop who don't even question what was done..just pay and leave...much trust and respect. Don't rule out your local shops..Ask around for local mechanics..trusted..reasonable..certified etc. There is nothing to say a local mechanic cannot do the work. I would take the car to a local mechanic and say to hell with the dealer. If you have seen some of the dealer work I have seen, you would trust a wrench with a monkey. I bet even some folks on here can vouch for it. Too bad you're not on the east coast..I could try to help you out.. Regardless..good luck..

[DominickJ30]

I mentioned scottsdale and the service guy mark didnt know anything about em. I told em it was Nissan OEM parts from an Infiniti dealer in arizona. He refused to even budge on the price and told me they refuse to do the work. I am never going to Infiniti of Lisle again, my car is sitting at Fields Infiniti and so far I have experienced great service.

[maxnix]

Good information. Too bad about Lisle.

[kmeter]

all service type depts depend on parts mark up to stay in buisness; as a shop owner and former infinti master tech it is a problem to bring your own parts when the part fails you as the consumer will want it replaced for free. here is a true example; i installed a starter the cust supplied (not the brand i deal with) it did not even make it off my lift was bad out of the box removed it waited for cust to take back and exchage(1 hour) and reinstalled charged cust for labor twice and time lift was not in use because i lost money waiting for him to return, so who is right. my opinion is when MCDONALD'S allows you to bring your own hamburger,etc and prepares them for you i will then change my shop rules

[Q45tech]

Same with T3 our $70 labor rate needs the 20-25% margin we make on parts compared to dealers $95/hour and 100% markup on parts.

You can bring your own parts no warranty and pay us $90/hour for labor, however.Our techs actually cost a little bit more than dealer pays techs and they are salaried so productivity is lower [by design].

Independent shops rarely [almost never] use all oem parts because they couldn't stay in business. Unfortunately [or fortunately] there are few suitable non oem parts for Infiniti/Lexus. You sure don't try to save with brakes, belts, air - oil-transmission filters or AC parts or starters or alternators or hoses or spark plugs or especially transmissions..............where most independents make their money.

We do however often give options on radiators and used junk yard takeout assemblies [diffs and other expensive components...ABS....dash clusters, etc] ........but these carry the 30 day junkyard warranty.

As an industry independent shops have one of the highest rate of IRS problems/defaults of any business.........never enough extra cash left to pay the man. Health insurance is the biggy.........because the employees are small.

[Q451990]

Hey Keith! It's good to see you on here.... I've been hearing for years that you're sort of a Northeast T3. Welcome to NICO!

Heath

[DAEDALUS]

As far as the warranty... As long as the part is purchased from Infiniti, and it's installed by Infiniti, both the part and labor are covered at any Infiniti or Nissan Dealership... At least that's my understanding of it.

This is what I'm not clear on: If the dealership leaves a bolt loose, then of course you can take it back and they'll re-torque for free under the labor warranty. But what if they install a fuel pump that you bought from another dealership, and the pump fails within a month? Are they going to replace it--perform the labor to R&R the pump--for free?

[DominickJ30]

This is what I'm not clear on: If the dealership leaves a bolt loose, then of course you can take it back and they'll re-torque for free under the labor warranty. But what if they install a fuel pump that you bought from another dealership, and the pump fails within a month? Are they going to replace it--perform the labor to R&R the pump--for free?

They should, it is potentially the same part the could have istalled.

[Q451990]

This is what I'm not clear on: If the dealership leaves a bolt loose, then of course you can take it back and they'll re-torque for free under the labor warranty. But what if they install a fuel pump that you bought from another dealership, and the pump fails within a month? Are they going to replace it--perform the labor to R&R the pump--for free?

That's my understanding of it. The part is warrantied for parts and labor by Nissan, not the dealership. The warranty is valid at all dealerships... as long as it was installed by a dealership. It doesn't matter to Nissan where the part was purchased as long as it was also from a dealership. Doesn't have to be the same one.

The last time I checked was in 2001 when I bought some parts from Joe and had them installed on Q1 while she was in for a road hazzard repair.

Heath

[maxnix]

They should, it is potentially the same part the could have istalled.

The point is, it is not.

[pito11213]

Hey Keith I need to bring my Q to you bad man. How far are you from NYC