Air bag sensor recall

[pippen99]

Just got back form the dealer(round trip of 230 miles). This was my 2nd trip for the recent sensor recall. They broke the instrument attempting to test my car the first time. Also I had them look at the exhaust system pertaining to the TSB about the loose baffles in the mufflers. Of course they didn't have the exhaust parts in stock and since I had to come back when they got a new testing instrument I wasn't too upset.

When they called I specifically aske the service advisor if they would have the part or parts on hand to fix my car should it fail the recall test and was assured the car would be fixed that day. When I returned to the dealership after running around a few hours in their loaner the exhaust had been fixed but my car had failed the recall (the first in 200 they had tested, just my luck). Now I was told that the part to fix the recall was VIN specific and would have to be ordered.

As stated before I wasn't too hot about the exhaust parts not being in stock but not having the parts to fix a Infiniti coporate safety recall sent me ballistic(especially after being previously told they were available).

Not only did I now have to make a 3rd round trip (230 miles) but I considered any person in the front passenger seat to be at risk if something should happen. After making my displeasure amply clear to the Service Manager I requested to keep me loaner until my car was fixed. To the Service Manager's credit he didn't hesitate to agree, so I now have a brand new EX35 to drive for the next week.

So beware children, if your car fails the recall it will not be fixed that day. Is this any way to run an auto company especially in light of this being a safety issue? Thank you for allowing me to rant at length.

[silver37]

Tell me more about the loose baffle. Could you tell there was an issue, or was there simply a TSB that you heard about?

[pippen99]

On cold start it sounded like hail on a tin roof. The TSB has been discuseed extensively on this and other forums

[tollboothwilley]

That sucks. You had a loaner vehicle at least. Not the same, but not much would have changed had they told you it was a VIN specific part.

Sorry to hear about your issue. First year or two of the G37 is bound to have something unexpected pop up.

How long til you get your car back?

[pippen99]

Just got back from my third trip to the dealer for the recall. I returned the EX35 loaner and got my G back. Think I'll pass on the EX, nice but not my G.Concerning the recall: I hope this problem is not too widespread or this might be a good time to dump Nissan stock if you have any! The invoice for the recall was:

Labor 133.00

Parts Cushion Complete Fro 2899.51

Total 3032.51

I hope I never have to replace a seat after the warranty expires!