Accident repair timeline - COMPLETED !!!

Forum for Infiniti M35 and M45, and Nissan Fuga owners.
Larz
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Car: 2019 Q70-L RWD
Location: Ft Lauderdale, Florida
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I thought it might be interesting to plot the progress of the body damage and repair from day one to completion. I shall share my experience and impressions of the shop, the replacement vehicle, and of course the end result. Below is the estimate from the shop doing thew repair / repainting:
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This is where the story begins. Although the damage is noticeable, I was surprised to see just how much work will go into repairing it. Seemed a smal dent and a slight scrape, but add into that the parts of the car that have to be removed (bumper, tail light, rear door, rear glass panel, etc and add the multi-stage paint (Moonlight White Pearl) which requires 3 stages to complete, and BAM it's a bloody expensive project! Nearly 20 hours for labor and 14 hours for painting.


Wangtang408
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Joined: Wed Apr 17, 2013 11:32 am
Car: 2006 Infiniti M35
Location: NorCal

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Hey Larz, I was shocked as well when I got the estimate over 7K in repairs, took about 3 weeks.
My quarter was pretty bad, had to be replaced.
Yes pear white is no joke!
The shop I went to did a fantastic job, hope your car gets excellent service and is back better than before.
I will build a new thread with my new upgrade when I have time as I have a broken forearm and 3 fractured fingers all on me right arm :facepalm:

Larz
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Car: 2019 Q70-L RWD
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Now, onto the actual start. I turned my car in at the shop for approximately one week of repair / repaint. The work will be done at Auto Nation (one of the largest in the area and after research, one of the highest rated facilities for INfiniti and Nissan cars). Enterprise met me there and drove me to their shop to pick up my replacement vehicle. They had a brand new Nissan Maxima on the lot, but once inside it was found that the car had already been reserved. As this is May in Ft Lauderdale and still a very busy time for rented cars, there was less inventory than normal. The choices were compacts (Honda Civic,etc )or a free upgrade to an SUV. I ended up with this 2015 Dodge Journey SXT.
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On the Dodge website, I built my own to match this model (base starts at $20,695). This SXT version costs $25,735 with the matching options included on my rental. After 10% cash down payment, dealer incentives, cash back bonuses, this SXT model can be had for $19,821.
It is red (not a sexy "arrest-me" red, just ermmm red. No option for a NAV system (sort of lame for a 2015 SUV that will likely be used for family holiday trips).
Choice of Wheat or Black cloth interior - no leather available. It has an actual key-fob like Infiniti and seems comfy enough to drive. It has an option that my Infiniti (fully loaded with rear entertainment, etc) did not have. As you approach the car, the interior lights up, and soon as your hand touches the handle, it unlocks itself. No mashing of the handle button is required. A nice touch for a bargain priced vehicle. Then it all goes south from there. The rest of the interior is completely plastic and cheap vinyl. The dash, the door panels, and the roof lining are obviously cheap quality. The last time I saw such hard plastic, it contained Tic-Tacs. The console is only about 4 inches wide so obviously no storage value there, but plenty of hidden storage under the lift-up seat cushions and in the floor. The dash illuminates in 'annoying red' and is only slightly adjustable for brightness. It has XM radio so I can still enjoy my usual stations. Visibility is good and the height of the seats allows for better view of surroundings. The ride is comfy for a truck, but rather stiff. I reckon if you use it for school runs, it should be just fine, but on long motorway treks, the road noise from the bargain Kumho tires and stiff ride could get a bit annoying.
Still, for $20,000, it's a lot of vehicle. With 10% cash down payment and NO trade-in, monthly payments are estimated at $311 for a 72 month purchase contract or $285 for a 48 month lease option.

<<<<<<<<<<<<<<<<<<<<<<< more updates as the progress continues >>>>>>>>>>>>>>>>>

Larz
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Wangtang408 wrote:Hey Larz, I was shocked as well when I got the estimate over 7K in repairs, took about 3 weeks.
My quarter was pretty bad, had to be replaced.
Yes pear white is no joke!
The shop I went to did a fantastic job, hope your car gets excellent service and is back better than before.
I will build a new thread with my new upgrade when I have time as I have a broken forearm and 3 fractured fingers all on me right arm :facepalm:
So sorry to hear about your injuries, but glad you are healing well. Also glad your car came through it with such great results!

Larz
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<<<<<<<<<<<<<<<<<<<<<<<<< UPDATE >>>>>>>>>>>>>>>>>>>>>>

I received a text from Auto Nation Ft Lauderdale today. They began work on the car yesterday which is great. Jackie, who has been handling this project, noticed slight damage on the finish of the rear wheel. Neither I nor the appraiser noticed that and we looked VERY closely at both the tire and the wheel Jackie included this repair in the claim and reported that the wheel will be finished today. Just another sign that my car is at the right place. Jackie and everyone there has been courteous, professional, and informative since day one.
Jackie also agreed to allow me to enter the shop and take a few shots of the work as it is actually being done. I will visit her tomorrow.
We all go to great lengths to keep our Infinitis in showroom shape and when damage occurs, we worry that the insurer will send us to a place that slaps the repair together willy nilly just to get the car in and out and cash the check. I am quite pleasantly surprised at the level of service and this latest bit regarding the wheel damage is evidence of attention to detail that is impressive.

Larz
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<<<<<<<<<<<<<<<<<<<<<< UPDATE >>>>>>>>>>>>>>>>>>>>>>>

Good news and not-so-good news. I received a new text this morning as follows:
"Update: Mr Beresford, your car is happy here. Why? Because we are taking good care of it until it comes home on 05/14"
That means I should get it back this week! Now for other other bit:
Due to a hectic, meeting laden Friday last week, I was unable to get over to see Jackie early in the day. By the time I got there, the final steps in the actual body work had been completed the day before, and the car was moved to the paint room. Therefore, no pics of the actual shaping, sanding, etc which is unfortunate. However, I was able to get a squinz from outside the booth through the thick windows on the paint room door. I was quite pleased to see the entire car wrapped in plastic - minus the left rear wing (quarter panel as you lot say). The bumper, tail light, rear side glass and all trim was removed and the first bit of base coat had been applied. Because my car has the tri-coat pearl finish, it's a multiple step process with a base, a pearl, and a clear phase, each of which must be applied carefully to match thickness, degree of pearl effect, and color and then wet sanded in between each layer. That makes for a quite difficult process.
We couldn't actually go inside as the car was baking and the room could not be disturbed by opening the door and changing the airflow and air temp around the surfaces. I snapped a few pictures with my GoPro through the thick window, but the camera cannot show the details that my naked eye saw. I contorted myself so that I was looking down the side of the car. My concern was that the damaged area might be noticeably banged out, bent, or not blend properly. I was impressed and also relieved to see one of my worries go away. Although it was hard to see, it appears they got this part perfect.
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Larz
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<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< FINAL RESULTS >>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Jackie sent me a text that told me my 'snow beast' is ready to be picked up. I had already scheduled a meeting with my admins about an hour away, but promptly re-scheduled that for tomorrow, letting them know I had to leave and was reachable via phone. It's good to be the owner, LOL.
Anyway, I drove home to fetch Fetucini and we took the rental back to Enterprise, had them check the vehicle and clear it, then they drove me to Auto Nation. I looked around the car park but did not see my car. Jackie came out to meet us and told me she noticed some type of 'tan colored smudge' on the rear door visor (JDM visors) that she couldn't wipe clean with water and a towel and sent the car back to the bays to have them fix that. I asked her how she thought the job looked and she said: "pearl colors are very hard to match and white pearl is probably the hardest, but I think you will be happy. If not, we will make it right, I promise." After that, we went back into jackie's office where Fetucini and Jackie immediately went into a long convo of girly things like where Fetucini got her shoes, what a nice blouse Jackie wore, etc. I just sat there and politely tuned them both out minus the part where Fetucini asked Jackie if she had a rubber ball that I could squeeze to calm my self. After about 20 minutes of blather, Jackie's phone rang, she answered and hung up and looked at me and said "they're bringing it around now".
We went outside and I waited, eyes peeled at the drive that leads from the shop to where we were standing. The car arrived, with the passenger side facing me. Ugghhh! I walked round to the damaged side, looked at the car, looked at Fetucini, looked at Jackie, and back to the car. It was an absolutely fabulous job. I leaned my head against the car, looking for faults in the lines of the panels - none. I stepped back and forward, changing angles, trying to see where the new paint ended and the old paint started - nothing. Fetucini looked at Jackie and told her she was forever grateful because had it not come out this good, I would be absolute hell to live with, LOL.
Over-all shot of the damaged area:
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Perfect lines:
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Where the rear door ends - the rear panel begins. The door was not painted, but the panel was. It matches perfectly ! Equal amounts of pearl on both parts and perfect white shading:
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Could not be happier. The body work and paint have a lifetime guarantee.

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Ilya
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Came out great. Nice color match.


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