wayne kos wrote:. . . alot of time it seems like the service dept only thinks about is what is the easiest for them and the most expensive for me.
Upselling you *is* their business. Primary job of a service writer other than customer point-of-contact is to sell you extras. They're not bad people (necessarily), but that's the way the system works.
A service writer who's good at upselling at a busy dealership can make upwards of $50K a year. If he can't upsell, he'll starve.
A little off-topic there, I guess.