I learned a lot I didn't want to know about both human nature and eBay when I tried to buy Tokico blue rear shocks for my '95 Q45 from d1 Concepts [mentioned and linked to above, but not identified].
On 9/11/13, I bought a pair of HU2892s from d1 Concepts on eBay for $163, and paid with PayPal.
d1 requested a cancellation of the transaction, and I declined and asked why they wanted to cancel.
d1 wrote that they only had 1 of the shocks in stock, and were refunding my PayPal payment. But when I looked at their website, they were offering a pair for $1163. So I asked them to complete the order.
d1 wrote back that their "system" had automatically raised the e-bay offering price by $1000 to signify they were out of stock. But have no fear! D1 would return the price to the normal $163 when their new stock arrived.
Since I already had one Tokico blue matching shock that was in good shape, I asked them to send me the one shock that they admitted they had in stock.
They suggested I try other dealers, and suggested some. I tried their suggestions, and wrote back that the dealers they suggested didn't have the shocks and could they please send me the one they had.
And that's when they stopped responding to my e-mails.
Here's where it gets interesting. eBay can do nothing about this.
eBay customer service tells me that eBay will pursue a seller who refuses to take your money and honor a transaction.
However, if the seller takes your money, asks to cancel the transaction, and refunds your money, the case is considered "closed"
even if you refuse the cancellation request. At that point,
there's nothing eBay can do. The eBay rep told me that an increasing number of sellers have found and are exploiting this loophole in the eBay honor system and eBay is trying to close the loophole. Until the loophole is closed, though, if you buy something on eBay at a good price, but the seller finds a better offer or just doesn't like the winning bid on an auction, the seller can get rid of you at no risk by temporarily completing the transaction, requesting a cancellation, and refunding your money. Even if you object to the cancellation request, you're out of luck when it comes to getting the item or penalizing the seller.
The eBay rep assured me that eBay is keeping track of sellers like d1 who are abusing the loophole, but I'm not holding my breath while waiting for eBay to ban them from the site. In the meantime, it seems from posts above that d1 got its new stock of HU2892s, but the price didn't go back down to $163 per pair.
My e-mail string with d1 Concepts appears below, earliest e-mail at the bottom:
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[No reply from d1 concepts to the September 16, 2013 e-mail below, or several follow-ups]
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Re: d1_concept sent a message about TOKICO HP Series Shocks INFINITI 90 91 92 93 94 95 96 Q45 REAR Set HU2892 #150768217790
From: rgmartin56
Sent: Sep-16-13 11:21 AM
Dear d1 concept,
I followed up with tokicoperformanceshocks.com as you suggested and just got a note that they can't fill the order. I have one slightly used HU2892. Please send me the one HU 2892 you have in stock now and I'll use my used one until new ones become available.
Thanks.
- rgmartin56
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From: eBay Member: d1_concept
Sent: Thursday, September 12, 2013 4:35 PM
To: rgmartin
Subject: Re: d1_concept sent a message about TOKICO HP Series Shocks INFINITI 90 91 92 93 94 95 96 Q45 REAR Set HU2892 #150768217790
Dear rgmartin56,
Thanks for your message again. You might have a better chance to buy a set from the Tokico website, if they have them in stock at their warehouse. Please check out the following link:
http://www.tokicoperformanceshocks.com/ ... -rear.aspx or go to
http://www.tokicoperformanceshocks.com and search the part number HU2892
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From: rgmartin56
To: d1_concept
Subject: Re: d1_concept sent a message about TOKICO HP Series Shocks INFINITI 90 91 92 93 94 95 96 Q45 REAR Set HU2892 #150768217790
Sent Date: Sep-12-13 16:11:51 PDT
Dear d1_concept,
OK. Just send me the one you have in stock (~ $82) and I'll use it to replace the leaking shock on my car and order the other replacement when your new stock arrives. Thanks.
- rgmartin56
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From: d1_concept
To: rgmartin56
Subject: Re: d1_concept sent a message about TOKICO HP Series Shocks INFINITI 90 91 92 93 94 95 96 Q45 REAR Set HU2892 #150768217790
Sent Date: Sep-12-13 15:03:24 PDT
Dear rgmartin56,
Thanks for your message. Once our system notice low on inventory, it will automatically raised the price temporary. Once we receive the next shipment, the price would return to normal. Please accept our apology and please check back with us again on availability.
- d1_concept
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From: rgmartin56
To: d1_concept
Subject: Re: d1_concept sent a message about TOKICO HP Series Shocks INFINITI 90 91 92 93 94 95 96 Q45 REAR Set HU2892 #150768217790
Sent Date: Sep-12-13 01:23:48 PDT
Dear d1_concept,
Your current listing for the Tokico HU2892 shocks, which was revised after my order, is identical to the listing I ordered from except that you've increased the price by $1,000 to $1,163.89. The new listing says that you now have a pair of the Tokico HU2892 shocks in stock. These shocks list for $108. Could you please just send me the pair of shocks that I ordered without further delay?
Thanks.
- rgmartin56
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From: d1_concept
To: rgmartin56
Subject: d1_concept sent a message about TOKICO HP Series Shocks INFINITI 90 91 92 93 94 95 96 Q45 REAR Set HU2892 #150768217790
Sent Date: Sep-11-13 14:19:39 PDT
Dear rgmartin56,
Hello Robert, thanks for your recent order of the Tokico shock for your Q45. Unfortunately, just checked our inventory, as we sold our last complete set about a week ago. As of right now, we only have 1 piece left in stock. ETA for the next shipment is about 4-5 weeks away. In the mean time, we will be giving you a full refund via Paypal, as fund should be going back to your account or your original payment source. Please kindly accept the ebay cancellation request, so ebay would cancel this order/transaction completely. Once again, please accept our apology and sorry for any inconvenience. Any question, please let us know again, and would be happy to further assist you, thank you.
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Item: TOKICO HP Series Shocks INFINITI 90 91 92 93 94 95 96 Q45 REAR Set HU2892 ( 150768217790) View purchased item
Transaction end: Sep-11-2013
Seller: d1_concept
Case type: Cancel transaction
Case status: Closed. You declined seller's request to cancel the transaction.
eBay Sep-12-13 at 00:42:45 PDT
This case is closed. The buyer has declined the seller's request to cancel this transaction.
rgmartin56
Sep-12-13 at 00:42:45 PDT
Dear d1,
This is inconvenient. Please explain why you wish to cancel the transaction. Thanks.
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From: eBay [mailto:
[email protected]]
Sent: Wednesday, September 11, 2013 2:22 PM
To:
[email protected]
Subject: Canceling purchase for TOKICO HP Series Shocks INFINITI 90 91 92 93 94 95 96 Q45 REAR Set HU2892
Hi rgmartin56,
d1_concept recently opened a cancel transaction case for an item you recently purchased: TOKICO HP Series Shocks INFINITI 90 91 92 93 94 95 96 Q45 REAR Set HU2892.
Reason for cancel transaction request: The seller did not provide a specific reason.
Click the "Respond now" button to accept or decline this cancellation.
If you don't take action by Sep-18-2013, the seller will be able to cancel the purchase without your consent.
You can view the case anytime in the Resolution Center.
TOKICO HP Series Shocks INFINITI 90 91 92 93 94 95 96 Q45 REAR Set HU2892
Item # : 150768217790
End time: Thursday, Sep 19, 2013 18:35:19 PDT
Sale price: $163.89
Seller: d1_concept
Case opened: Wednesday, Sep 11, 2013 14:22:00 PDT