7TH Generation IPOD NOT CONNECTING!!

[aucstudent1]

I have a 08 G37S Coupe w/ Premium Package and whenever I connect my 7th Generation IPOD Classic (160GB) to the factory cable, it tells me that the IPOD is not connected. I recently took it to the dealer and it connect fine to the tech's IPhone so the it's not a port issue. Any ideas/suggestions as to what the problem is??

[joe603]

Here you go:

ITB09-003 (from Infinitihelp.com TSB section)
SERVICE INFORMATION
Please be aware that a recent design change was made by Apple to their iPod® and iPhone® products. As a
result of this change, some customers may report that their iPod®/iPhone® device does not charge
while connected to the Infiniti Interface System for iPod®.
The Infiniti Interface System for iPod® was designed to charge the customer’s iPod® with a 12-volt power
source, which has been supported by all Apple iPod® and iPhone® devices until the latest generation. After
Apple’s design change, these new devices only support charging via a 5-volt source, which the Interface
System does not provide. Customers may see error messages on the device screen, or notice that the device’s
battery discharges while connected to their vehicle’s interface system. Please note that while charging may not
be supported, playback and control through the vehicle’s audio system are still available.
Compatible Devices:
All Apple devices that support charging via a FireWire® connection are compatible with the Infiniti Interface
System for iPod®. These include:
• iPod® Classic – 1st through 6th generation
• iPod® Mini – 1st through 2nd generation
• iPod® Nano – 1st through 3rd generation
• iPod® Touch – 1st generation
• iPhone® - 1st generation
NOTE: Refer to the vehicle Owner’s Manual for further Infiniti Interface System Information.
Non-compatible devices (as of 12/8/2008):
• iPhone® 3G
• iPod® Nano (4th generation)
• iPod® Touch (2nd generation)

Infiniti is working closely with Apple to ensure full compatibility with our future Interface Systems, but as Apple’s
change was made without adequate notification to Infiniti, at this time there is no plan to modify the current
Interface Systems for the 2009 model year.
Please make customers aware that there are products available in the aftermarket designed to reduce the 12V
power source to 5V and should enable their device to charge while connected to their vehicle. A few examples
are provided below, however, Infiniti expects these types of aftermarket solutions to become even more widely
available considering that Apple’s change has impacted the charging ability of many automotive OEM’s iPod®
integration systems.
Aftermarket Solutions:
PLEASE NOTE: Infiniti has not tested any of these aftermarket solutions and makes no endorsement,
warranty, or guarantee of performance or compatibility for any specific third party accessory. These devices
are advertised by their respective manufacturers to resolve 12V to 5V charging issues, but have not been
designed for or tested with Infiniti vehicles.
• Scosche Passport - http://www.scoschepassport
• CableJive Charge Converter - http://cablejive.com/iphone_3g_charge_converter.html
• Ridax Charge Converter - http://home.swipnet.se/ridax/connector.htm?connipod.htm
Customer Service:
For further questions and comments, customers may always feel free to contact Infiniti Consumer Affairs at
1-800-662-6200.