kman2k1 wrote:I talked to a mechanic at my local dealer who said he could replace #6 in 2 hours, but when I talked to the service department, they'll bill 7 hours labor regardless. Isn't that unethical?
Well, they bill what's called "Book Hours." A good tech. comes up with faster ways to do things, with the expectation that they'll work 50-60 book hours per 40 hour week. The factory plays a little different game for warranty work - they pay on "book hours" from a warranty book. You guessed it, they shave time off of the other book. Ethical? Maybe not, but if they charged actual hours the hourly rate would probably be higher.
Either way they're going to get the $$$$.
Heath