Post by
autotech43 »
https://forums.nicoclub.com/autotech43-u4010.html
Mon Sep 29, 2003 5:43 am
Regarding the 60,000 mile maintenance. Your correct that the plugs won't get changed until the 105,000 mile interval. We deduct the cost of the spark plug replacement from the 60k package in turn saves you quite a bit. The other items come from the owners manual on what Infiniti recommends, that is how we set up the maintenance pakages. As far as the TSB's are concerned, customers will have to mention there concern to the advisor in order to get response regarding a TSB. Now campaigns have a different approach, when the advisor enters the vehicles VIN in the computer VIA infinitinet, it will automatically pull up any campaigns pertaining to that VIN (vehicle). Dealerships will then notify the customer and perform the campaign at no charge. My opinion on doing ALL the TSB's. I wouldn't recommend to anyone to visit a dealer and complain about EVERY TSB that may or may not involve there vehicle. I'll give you an example, some 2000 I-30's had a loud wind noise at the rear window area, TSB states you add a piece of felt tape( Infiniti part ) to the underside of the weatherstripping, and yes it will correct the noise IF it is present. Of the many many I-30's I see daily, we may have installed this operation on maybe 5 vehicles. Point is there are some things that may be necessary, and some things that are not. Another one, drivers and passengers side windows have a squeaking noise when operating up or down, Infiniti had us replacing the run-rubbers on these vehicles with that concern, now the new TSB requires a special lubricant (from Infiniti) to resolve this concern. Of the many years I have been with Infinti/Nissan, I have yet to see Infiniti turn down a claim (warranty expired)that regards a customers concern, if there are a TSB relating to the issue that is the customers concern. The advisor will call it in, get a claim number, and change the repair line to factory goodwill instead of factory warranty. Infiniti has bent over backwards for customers that are loyal to the dealer for service, at times they will review the history of the vehicle. That is one thing I like about the Infinitnet, you can have an oil change in California last month, visit a dealer in Florida this month, the dealer in Florida can pull your history and see you had a service in CA and who performed the service. Technicians, advisors, managers all have that access. In certain situations, it really helps knowing who, what and where the vehicle has been. The I-30 has been pretty much bullet proof to those who keep there regular maintenance. My opinion, drive and enjoy your vehicle, you take care of it, and it will take care of you!I have a Ford F-150, and if I went to the dealer with all the TSB's they have, well I guess I would be in a rental for quite sometime, I've had the vehicle for several years and have no complaints. Might own me an FX someday..(I can wish anyway).