Post by
SmithSR »
https://forums.nicoclub.com/smithsr-u5241.html
Fri Oct 10, 2003 5:50 am
Brian, thanks for the kind words.
Q45tech, it makes sense that a smaller company cannot be profitable by doing such labor-intensive work, time and time again, at no extra charge. That's the beauty, I suppose, of working for a billion dollar <customer service> oriented tire company. We cover our costs by making people customers for life. Not just a nameless customer with a free rotation/rebalance, but a name and a face we know, greet, and treat with respect, a handshake, and a big welcome. We're allowed a little bit of slack(losing money) on this issue of rebalancing for free, all in the name of keeping the customer(aka paycheck) happy. Happy customers tell their friends, family, and coworkers about a good experience. Word of mouth is still king of all advertising.
And no, we don't work for $8-9 per hour.
You bring up a good point about match mounting being key. I couldn't agree more. "9 times out of 10 the problem is traced to the wheels..." another good point that I agree on. Let's face it though, if you've got wheel runout that measures in the low thousandths, and tires that run extremely smooth, you're already ahead of the curve. Chances are you'll have little or no trouble with balance, while things are still fairly new.
Brian, in case Q45tech's words have moved you to consider other balancing options, my old store (lakewood) uses the Hunter9700, as do several other Les Schwab Tire Centers and Discount Tire locations in the area. Best of luck!