2025+ Y63 -- radio problems?

[Zen_master]

Encountered a couple of odd electronic glitches today with the radio on a 2025 Y63 with 1,000 miles.

The vehicle came with a Sirius XM trial and I have programmed a handful of SXM stations to the radio memory. This morning, the default memory selection was playing over top of other SXM selections such that two songs were playing at the same time. I turned the radio on and off and it still was playing two stations simultaneously. I switched the source from SXM to FM and it still played the default SXM station overtop of the FM selection. I then switched the source to AM and manually entered an AM radio frequency HQ'd in town and heard both the morning news and the SXM station playing simultaneously. When I started the vehicle up on my commute home from work everything worked properly.

Later the same day taking my kids to sports practice I turned the radio on and the volume was loud. Not at the max but loud enough that it warranted being turned down. Unfortunately the volume knob did not work. The volume image would illuminate on the screen and would visualize moving left and right with turns of the radio volume dial but the volume would not change, neither up or down. Again, I tried turning the radio off and on again and the problem remained. I tried switching the source from SXM to FM and again the volume problem persisted. I switched the source to AM and the volume knob was still unresponsive. Upon arrival at practice I turned the car off and started it back up and the problem persisted.

I briefly Googled the issue between football practice drills and some suggested using the steering wheel volume buttons as a fix. After practice I started the car and immediately toggled the volume using the steering wheel volume controls and everything worked fine on the ride home, including the volume dial on the center instrument cluster.

Anyone encounter something similar? Any guesses as to WTH is going on? Doesn't inspire confidence that a month old vehicle with 1,000 miles is already experiencing technology glitches.

[VStar650CL]

There have already been three updates on the AV firmware for your ride, so evidently there's some buggy stuff out there on QX80's. Go to the System page (gear icon) and then select General -> System -> System Updates -> Version info. The latest version is ISH.25.28.05. If you show an ISH.24.xx.xx then you need an update.

[Zen_master]

Thank you for the reply.

I checked the System Version Info and my vehicle is currently running system ISH.24.49.06.S0M

I attempted to manually update the system, it went through the "checking system update" protocol and came back and said system was up to date, however the system version is unchanged.

For what it is worth, automatic updates are enabled on the vehicle and it connects to the home WiFi quite readily.

[VStar650CL]

That may represent a glitch in your OS in and of itself. 24.49.06 is the second update, 25.28.05 supersedes it. There was also a recall for the '25 QX80's, ID# R24B4, but that shouldn't apply to you, it was the first of the three updates and your version is past it.
https://static.nhtsa.gov/odi/rcl/2024/R ... 8-9287.pdf

Here's a screenshot direct from the Nissan/Infiniti AV update utility:

[Zen_master]

Is there any chance the updates are rolled out regionally? Located in the Midwest/Great Lakes area.

If not, does this necessitate a trip to the dealer, or is there another way to force the update through?

For what it's worth, I just checked it again. Under update history is says Dec. 2024. I again attempted to manually push through an update... it said checking for software update... then said sytem is updated... and when I check the version and version history are unchanged.

[VStar650CL]

No, it definitely isn't regional. The only thing I can think is that they've posted the update into the dealer dbase but it hasn't reached the OTA dbase yet. There's no way to tell from the numbers exactly when a version issued, but I know from past updates on other models that unless they're linked to a recall, they usually issue to ASIST well ahead of when they reach OTA. If you have Nissan Connect active, you might want to see if it entitles you to download a copy from the Nissan-Techinfo website.

[Zen_master]

Thank you. I do have Nissan Connect enabled but it does not look like there is anything related to system updates referenced on the consumer version of the app.

The issue has not recurred, however I'd like to avoid the potential for it to happen again. Is the update something that a dealer could push through?

[VStar650CL]

Yep, but they do need to download a USB stick for it. If they haven't already done it for some other customer, those can take up to an hour just to download. When we don't have a stick, we usually send the customer home and download overnight, then bring them back the next morning. To avoid that, you might want to ask in advance if they already have the ISH.25.28.05 stick on hand or need to create it.

[Zen_master]

Thank you. I will give the dealer a ring and see what they have to say about the update file.

On a (maybe) related note, upon start-up today while exiting the garage the screens were all on low brightness and would not brighten up automatically despite full sun outside. I even stopped in the driveway, turned the vehicle completely off, and restarted the ignition hoping that it would reboot. No such luck. Had to manually increase the brightness. Fortunately there is a very easily accessible brightness toggle within arms reach right on the screen. Not fatal but annoying. Hope the system update fixes these bugs.

[VStar650CL]

Did you maybe accidentally hit the day/night button? When the brightness stops responding automatically, that's usually the reason. Also make sure you didn't throw something onto the dash that's covering the sensor.

[Zen_master]

Appreciate all the guidance. I did reach out to the dealership re: software update. Spoke with a service writer who said they needed to check with a technician. Was told the technician was on a test drive. Never heard back. I will ping them again. Away from that the vehicle is still stuck on the original software version last updated Dec. 2024.

On a related note, upon startup there are all of the notifications that pop up on the screen included the notice that the vehicle is transmitting data to Nissan. There is an option within the menu to toggle that off. However when I do so, and then go back into the menu, it is back on. So effectively there is no way to disable vehicle data transmission despite the appearance that the user can disable data transmission.

Anyone experiencing something similar? Is this another bug expected to be remedied with a software update?