2017.5 Rogue Steering Nightmare

[WolfeMarine4130]

Learning the Forum without using Tapatalk for picture post so bare with me please..

So I’m a proud new Nissan Rogue owner it’s a 17.5 and when I saw it for the first time it looked like every other 40,000+$ Crossover SUV but I could actually afford this one...

“Short Version” It came with a steering wheel that won’t ever center Itself so you have to make corrections every few seconds when driving on the freeway.

Long version

I don’t know the protocol for calling out dealers or blasting service managers that don’t even wrench so I stop that unless somebody wants to hear it..

Two dealer 3 different excuses and corporate involved at this point..

Steering wheel was crooked from factory

Alignment was verified twice but Nissan and by me on a newer Hunter Rack

All within specs almost perfect

Steering wheel was centered by dealer #2 “I forced them to”

No noticeable hard spots or binding in entire steering range

No noises

Steering feels constantly the same at any speed

Symptoms

Wheel acts like normal untill you let go

Turn slightly to the left or right “ 2-3 inches” and the wheel will stay turned that direction at almost any speed on flat ground

When make sharp right or left turns like an intersection the wheel starts to act normal untill it gets close to center then it will just stay turned

I can tug on the wheel a little at the beginning of a curve in the road and it will make the entire 1000ft turn all by itself

So this boils down to a easy to diagnose condition called memory steer...

I’m on here to find out a few things

Has anybody had this issue before and also some more technical info as far as a Pre Tension Rack Screw or of its possible to fail back the Electronic Pump Control..

Also I just read one dealers invoice and it said I had a C1A39-97 steering angle sensor code come up..

Would a reset/ relearn witch is standard procedure to deal with this code have any effect of the cars finding that normal sweet spot that every car In the world has...

I’m going crazy this thing feels so nice to me but it’s impossible to drive without getting very aggravated

[centralcoaster33]

This kind of sucks. Is corporate doing anything for you or are you on your own for now (or both)? Your car is too new for us to have the correct FSM and you should definitely be under warranty still, so Nissan should fix it.
For your own diagnoses. Go to the FSM and look into the DAS chapter I think. The error code will be in there with a procedure, plus a bunch of other information to look at and consider. Here's a link to the 2016 Rogue chapters:
http://www.nicoclub.com/FSM/Rogue/2016%20Rogue/

Welcome to NICO Club!

Please let us know how things proceed with Nissan and if you need further assistance with your own diagnoses.

[WolfeMarine4130]

Thanks for the link and Yes Corporate is Involved I called and informed them the first dealer said the steering wheel and steering itself was off due to Plasti-Dip on the Wheels. I bit my tounge..

The Nissan Rep sent me to a Second Dealer and I convinced the service manager to come take a ride with me..

As polite as he was It was like trying to get a cop to rip up a ticket he spent 45 minutes writing!!

He blamed it on a “Sport” steering witch would be a great excuse if my vehicle had that feature..

Also the look on his face when he turned the wheel and let goes was priceless...

We almost ran into the curb at 35mph..

Now I left a very polite message with my Corporate Service Ambassador and it’s been 3 days without a response or E-Mail...

On a side note the most upsetting part of this is I really like the dang car just dumped a 2500$ stereo into it and it’s already tinted and dipped out...

[Slumpert]

If the service manager observed the car operating in a dangerous manner, he should have put you in a loaner immediately while they try to figure this out.

Get Loud about this.

[Rogue Jarhead]

“Crooked from factory”. I see this as one of two possibilities.

1. Defective or improperly installed steering rack. I would lean toward defective. The solution would be to have them replace the steering rack, under warranty of course.

2. The steering angle sensor is one of those new little electronic tid bits that came into being as a result of abs and the anti slip features now pretty much standard on vehicles. If I was doing this on my own dime I would probably replace this first, especially if I wasn’t sure it was the steering rack. The angle sensor and the clock spring are often together in the same replaceable unit under the steering wheel.

Either way I think the dealer will be replacing one or the other. My inter web guess based only on what’s in your post is the steering rack. I find it difficult to believe that they haven’t already replaced it. The very fact that your wheel is off center would throw a steering angle code and probably illuminate your anti slip lights on the dash as well. The sensor only allows for a very minor 3-5 degrees of variation from center without throwing a code.

By the way plastic dip wheels being the cause of this sounds more like a joke. That’s just garage speak for “we really don’t know”.

[WolfeMarine4130]

Ok Guys here the Update as of 6:36 p.m on Sunday...

I’ve Sent 2 emails and left 2 messages with my Corporate Assinged Regional Speciailist ..


That was Tuesday and Thursday..

Zero response..

Excuses so far between the two dealears.

1. Did I hit a Pothole

2. The Plasti Dip messed up a Sensor causing the steering wheel to turn crooked..

3.Its the Sport Mode Steering Feature - Technically N/A

4. Come drive this other SV it does it to..

At this point if a failed to mention it the car was drivin off the lot with 2 miles on it 16 days ago...

Total bummer and To make it worse YES the Service Manager on a test drive with me in the car Acknowledged
the issue and even had a tech come jump into the truck with him and confirm the problem..

That’s the point where they both hopped into another SV and came to the conclusion that one is broken also so mine must be ok...

[datechboss101]

Can you try at least 2 other dealerships? This would give you and us a more understanding of what is causing this issue. Also, any response from corporate yet? Maybe, you should try another person from headquarters to help you on this issue.

And how can the SA come to the conclusion that this is normal? That is some BS information that specific SA is feeding you. In addition to trying at least 2 other dealers, maybe you can also try a few highly-qualified independent mechanics, and have them give you their opinion on what is causing this issue.

[WolfeMarine4130]

So yes it was me contacting another 3rd dealer that got the ball rolling and now I have a DTS from Nissan Corporate scheduled to inspect the car on the 22nd Of December..

That puts me out of a car untill then and also over 30 days since I bought it we’ve been on high alert when behind the wheel..

I received a phone call from an arrogant snaughty Supervisor of the original person from corporate that contacted me in the beginning..

She treated me like I just cut her off in line or took the spot she was waiting for in a parking lot and at one point I actually asked her why she was Being so condescending during the conversation..

The Confrimed Problem by two independent certified mechanics at two random shops is 100%

“Memory Steering”

I explained to her that I was renting a car to drive untill this was fixed and she clearly informed that any costs for that rental would not be covered whatsoever by Nissan.....

[reposado]

As a owner of a prius and camry before that I became interested in the Rogue after propilot announcement but reading this this forum is a big WTF for me.

"In order to qualify as a lemon under most state laws, the car must (1) have a substantial defect covered by the warranty that occurred within a certain period of time or number of miles after you bought the car, and (2) not be fixed after a reasonable number of repair attempts."

You need to contact a lemon law lawyer NOW. Dont let these people d!ck you around and waste your time.

edit: 1) video record how the steering jumps on its own, that way you can show corporate, lawyers, etc without having to try to reproduce it every time in car. 2) Anytime a Nissan mechanic says there is something wrong with the car tell them you want it for your records and audio record it(informed them 1st).

[datechboss101]

As a owner of a prius and camry before that I became interested in the Rogue after propilot announcement but reading this this forum is a big WTF for me.

"In order to qualify as a lemon under most state laws, the car must (1) have a substantial defect covered by the warranty that occurred within a certain period of time or number of miles after you bought the car, and (2) not be fixed after a reasonable number of repair attempts."

You need to contact a lemon law lawyer NOW. Dont let these people d*** you around and waste your time.

edit: 1) video record how the steering jumps on its own, that way you can show corporate, lawyers, etc without having to try to reproduce it every time in car. 2) Anytime a Nissan mechanic says there is something wrong with the car tell them you want it for your records and audio record it(informed them 1st).

Man, watch your language! I guess this is how your Prius and Toyota owners are on forums, not watching your language on forums that are family-friendly.

So yes it was me contacting another 3rd dealer that got the ball rolling and now I have a DTS from Nissan Corporate scheduled to inspect the car on the 22nd Of December..

That puts me out of a car untill then and also over 30 days since I bought it we’ve been on high alert when behind the wheel..

I received a phone call from an arrogant snaughty Supervisor of the original person from corporate that contacted me in the beginning..

She treated me like I just cut her off in line or took the spot she was waiting for in a parking lot and at one point I actually asked her why she was Being so condescending during the conversation..

The Confrimed Problem by two independent certified mechanics at two random shops is 100%

“Memory Steering”

I explained to her that I was renting a car to drive untill this was fixed and she clearly informed that any costs for that rental would not be covered whatsoever by Nissan.....

My two cents to help you out here: Get a lawyer to sort this issue out. You are probably in the 1% group that own a lemon car. And geez, 22nd of December is way too long for anyone to be without their own personal car that they paid $24k+, especially a brand spanking new car... You should have traded it in and gotten another Rogue instead of wasting all this time for basically nothing. And yeah, this is the typical BS attitude from corporate that doesn't give 10 craps about their customers, as its 2017 and numbers are very important to them over customer satisfaction.

[WolfeMarine4130]

—————UPDATE——————


Jumped the Gun Drove it Into a dealer that sounded respectable over the phone and let me tell you...

Within Minutes we were talking about Boats ,Bikes and Good Times because it was a No Brainer something was Off..

To make it even better when the service manager went to order a new rack he had just received a message that another DTS was going to be there in the A.M

That was at 5 P.M last night I received a call from “Bob” at 9:41 A.M and he told me

“ Brandon I can’t believe the other dealers said that was normal and we have a new steering rack on the way and that should take care of it”

At this point I would like to point out that the level of Down to Earth Common Sense I received at this dealer was over the top right down to the hand shake upon walking into the service department before I even opened my mouth...

The First literally tried to scam me into paying out of pocket for an alignment

Blamed it on a sensor and then turned me away with a steering problem that was downright nerve wracking

The second dealers service manager was just simply an Idiot and even made sure to right it down as

“Drives as Desinged “

[datechboss101]

—————UPDATE——————


Jumped the Gun Drove it Into a dealer that sounded respectable over the phone and let me tell you...

Within Minutes we were talking about Boats ,Bikes and Good Times because it was a No Brainer something was Off..

To make it even better when the service manager went to order a new rack he had just received a message that another DTS was going to be there in the A.M

That was at 5 P.M last night I received a call from “Bob” at 9:41 A.M and he told me

“ Brandon I can’t believe the other dealers said that was normal and we have a new steering rack on the way and that should take care of it”

At this point I would like to point out that the level of Down to Earth Common Sense I received at this dealer was over the top right down to the hand shake upon walking into the service department before I even opened my mouth...

The First literally tried to scam me into paying out of pocket for an alignment

Blamed it on a sensor and then turned me away with a steering problem that was downright nerve wracking

The second dealers service manager was just simply an Idiot and even made sure to right it down as

“Drives as Desinged “

Finally!

At least you tried more dealers and got one that was helpful... I bet you will take your car here for servicing then?

[Rogue Jarhead]

Sometimes all it takes is going to another place and finally getting to talk with someone who knows what they're doing and is concerned about customer service. A new steering rack should make it drive like the new car it is.

[fuxen]

Hi

I am just wondering if the new steering wheel solved the symptom for you?
I have the same feeling on my Nissan Qashqai/Rogue 4*4 2017.5

[Rogue Jarhead]

Hi

I am just wondering if the new steering wheel solved the symptom for you?
I have the same feeling on my Nissan Qashqai/Rogue 4*4 2017.5

Just to be clear here, I have no way of knowing if his problem was solved, but they were not talking about replacing the steering wheel, rather the steering RACK. There is a big difference. The rack is buried in you engine compartment under the engine. It is what your steering wheel is fastened to and when you turn that steering wheel it's the device that actually turns your front wheels.

Take your new vehicle back to the dealer. Just like WolfeMarine4130 if one dealer gives you the brush off go to another till you find one that listens to your concern.

[WolfeMarine4130]

Ok Standby for a major upset.....

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It’s been at the “Golden” dealer 35 days.

That’s the old update as I was having problems logging in..

New update.

They replaced the Steering Rack TWICE

The Column Once

The Steering Motor Twice..

They called me to come test drive it a few weeks in and fix 1 did absolutely nothing, They Knew That..

Standing outside I had a random employee come drive it with me...

“ Holy Bleep” - “ This thing is Dangerous “

He goes back to tell the service manager No Beuno..

That was Two Weeks and it’s back in the service drop off 15 minutes after I showed up to the dealer..

Manager comes out smiling tells me Enterprise is on the way to pick me up..

Keep in mind that when I got the call it was repaired I drop off the rental , was shuttled to the dealer. Then an hour later picked up and drivin back to the Enterprise rentals..

Okie Doke Fix attempt #2 at the 3rd dealer it’s been too..


They actually made it worse, Not only does the original memory steer still completely present they somehow managed to get the steering wheel 28 degrees off center...

I have an angle finder at the shop and I’m a nerd..

Never the less I was impressed who could let that pass after corporate and the DTS was involved???

Gets better now I have a huge series of 4 largest grumbling noises from the drivetrain or the front right suspension on any light or heavy Braking/ Accelerating!!!!


Soooooo I laugh it off and drive it back to the original dealer that is now fully aware I failed a claim against them with the NHSTA.....

I know this because when I walked in the tech and the manager came up and said “ We were straight with you”..

They were actually to a point, Except for the plasti dip bs that was their best guess...

Any ways I had my car for less then 4 hours since my last post..

Get this I dropped the car Of within hours of picking it up at the original dealer, pick up a loaner and after a solid week Fri-Fri I go down to the dealer... They can’t be reached over the phone..

Guy says he’s been trying to get ahold of me for days -Lie-

Tells me he needs my permission to send it to another dealer to fix allignment before he can even investigate the Clunk or the Steering Issue...

Tells me he call next week so after this weekend...


Can’t make this stuff up

[WolfeMarine4130]

Total 43 days under repair in a shop..

I’m not embarrassed to say when I caught a glimpse of it I did a double take..

Blacked out 18’s all badges blackout out on a white Rogue with limo tint all around the dang thing looked so clean..

Too bad it’s a Turd Sammich

[Rogue Jarhead]

Thanks for the update. I was reasonably sure the steering rack replacement would solve your problem, and then it looks like they’ve replaced the entire steering system and you’re worse now than you were. Keep us updated as to what the final fix is, though I suspect now that they will be giving you a new vehicle.

[datechboss101]

Total 43 days under repair in a shop..

I’m not embarrassed to say when I caught a glimpse of it I did a double take..

Blacked out 18’s all badges blackout out on a white Rogue with limo tint all around the dang thing looked so clean..

Too bad it’s a Turd Sammich

Man, just trade this Rogue in for a new 2018 Rogue. Clearly, this problem ain't getting fixed after 43 days at the shop. This is a lemon car for sure. Clearly, take it to a fourth dealer and have them fix this issue. If not, go back to the original dealer and trade the dang thing in for another Rogue.

[centralcoaster33]

This is not the good news update I was hoping for. That saga continues... sorry man. Straight trade should be an option. OR maybe a complete refund/ buyback. Either way your out time and effort, but it sounds like some sort of losses will end up being counted. Please continue to keep us posted.

[prj]

Blacked out 18’s all badges blackout out on a white Rogue with limo tint all around the dang thing looked so clean..

Too bad it’s a Turd Sammich

Your car is a lemon. Something was not assembled / configured correctly at the factory.

It's not indicative of how all Rogues are.

Your choices are hire a lemon law lawyer, demand a refund or trade it in on a new Rogue or other car if you don't like the Rogue anymore.

[datechboss101]

Blacked out 18’s all badges blackout out on a white Rogue with limo tint all around the dang thing looked so clean..

Too bad it’s a Turd Sammich

Your car is a lemon. Something was not assembled / configured correctly at the factory.

It's not indicative of how all Rogues are.

Your choices are hire a lemon law lawyer, demand a refund or trade it in on a new Rogue or other car if you don't like the Rogue anymore.

The thing is OP ain't listening to us!!!

He also haven't understood that his Rogue is a lemon car.