2017-2019 Rogue Hybrid Recall

[howie411]

FYI, got a flyer in the mail for a Recall on my 2017 Rogue Hybrid.

Nissan North America is recalling 5,905 model year 2017-2019 Rogue Hybrids.

Contact with the Electronic Control Module (ECM) bracket may damage the engine harness, causing a blown fuse.

A blown fuse may cause an engine stall, increasing the risk of a crash.


Stopped by the dealership today for an oil change and to see if they could do the recall but they said they needed to order parts. (Though according to the notification all they are doing is installing a harness protector cover). Guess they don't have any on hand.

Was also sort of surprised to learn only 5,905 Rogue Hybrids were sold during that time period. I guess that was one reason they discontinued them. (Low Sales)

[VStar650CL]

Yep, the bulletin number is NTB21-101. NHTSA hasn't posted it yet so no public copies are out there, but it's a pretty simple fix, just velcro-ing two harness branches away from each other and from the ECM bracket. The velcro is special, so I'd imagine the supply chain is the holdup again. I can't begin to tell you how many Nissan parts are either on allocation or intergalactic back-order, especially electrical stuff.

[casperfun]

Kinda wondering if $1.25 zip ties from the dollar store would suffice.

[VStar650CL]

Kinda wondering if $1.25 zip ties from the dollar store would suffice.

Probably yes, along with some foam insulator. But then it wouldn't be official. With a recall, "official" is required.

[howie411]

Well, finally got the Recall taken care of this morning, only took a year and 1/2. Not sure if it was my dealership or Nissan but no one seemed to know what part was needed to fix this issue. Finally, after calling Nissan Corporate and the Service manager they managed to get what was needed. I guess 1 downside of a car they made less then 6,000 of. Anyways it took less then an hour and that include a safety inspection and engine air filter replacement.

[Rogue One]

Thanks for the update!

[VStar650CL]

Well, finally got the Recall taken care of this morning, only took a year and 1/2. Not sure if it was my dealership or Nissan but no one seemed to know what part was needed to fix this issue. Finally, after calling Nissan Corporate and the Service manager they managed to get what was needed. I guess 1 downside of a car they made less then 6,000 of. Anyways it took less then an hour and that include a safety inspection and engine air filter replacement.

That is sooooo dumb. Since NHTSA has already posted the bulletin, I'm now free to post a link. Regardless of the 5,905 units, if you notice the last page of the bulletin, it tells the parts people exactly what to order. The rest of the bulletin shows the techs exactly what to do with it. I can only presume that no one at that dealership knows how to read, so phone calls were required.
https://static.nhtsa.gov/odi/rcl/2021/R ... 9-8952.pdf

[howie411]

Well, finally got the Recall taken care of this morning, only took a year and 1/2. Not sure if it was my dealership or Nissan but no one seemed to know what part was needed to fix this issue. Finally, after calling Nissan Corporate and the Service manager they managed to get what was needed. I guess 1 downside of a car they made less then 6,000 of. Anyways it took less then an hour and that include a safety inspection and engine air filter replacement.

That is sooooo dumb. Since NHTSA has already posted the bulletin, I'm now free to post a link. Regardless of the 5,905 units, if you notice the last page of the bulletin, it tells the parts people exactly what to order. The rest of the bulletin shows the techs exactly what to do with it. I can only presume that no one at that dealership knows how to read, so phone calls were required.
https://static.nhtsa.gov/odi/rcl/2021/R ... 9-8952.pdf

Yep, I'm pretty sure it was my service managers fault, but at least its finally done....

[VStar650CL]

No, SM's and SA's are rarely technicians. It was the tech or shop supervisor's job to know how to locate and read that bulletin and take the parts page to the Parts Dept. So somebody in back who didn't know how to read hung your SM out to dry. Very sad.

FYI, I was actually an exception to that, I spent two years as an SA a long time back in New Jersey. That's when I discovered exactly how sad and rude the whole business of auto repair can be. It's a fundamentally unhappy business to begin with -- nobody shows up in the service drive because their car runs great and it's the best day ever -- but it gets a whole lot unhappier when somebody in back hangs you out because of incompetence, inexperience, or just poor communication. The buck stops with the SM, and if yours is any good, I'm sure he took the blame on himself to keep the peace. But I pretty much guarantee you the problem didn't start with him.