2013 Rogue rear hatch won't lock

[DTASFAB]

Oh joy. Now I get to be without my vehicle for 48 hours while the new lock assembly gets ordered, delivered, and installed.

What a piece of crap we all own.

[Unicorn]

Welcome to the modern world of plastic lock mechanisms. My jetta went through two. Plastic should not be used in some areas, it's just not the right material for the job and the plastics that will hold up cost more than steel.

[DTASFAB]

Part didn't arrive yesterday. I now have a free loaner from the dealer until Monday afternoon... 2013 base model Rogue without bluetooth, XM, or navigation. I told them I'd rather take a Versa with bluetooth than a Rogue without. The service adviser told me they all have bluetooth. Uh, no, they don't. This one also lacks a backup camera, not that I really care.

[DTASFAB]

I finally got my truck back yesterday. Is there any reason the battery would have to be disconnected to safely replace the rear hatch lock? And if disconnecting the battery is essential, is there any reason an alternate power source couldn't have been connected to the OBD II port to preserve all the electronic data contained in the dash cluster?

If these idiots reset my dash clock and trip odometers for no reason, I am going to publicly name the dealer and describe why I can't stand them and why you should never take your Nissan to them.

[ImStricken06]

If these idiots reset my dash clock and trip odometers for no reason, I am going to publicly name the dealer and describe why I can't stand them and why you should never take your Nissan to them.

let me plug the mic in for you.... lol

[DTASFAB]

Jim Harte Nissan, part of the Harte Auto Group in NY and CT. This is the same dealer that changed my oil without my knowledge or consent a few months ago, then tried to deny it. NissanUSA sent me a $200 gift card for my trouble.

This time, I wrote specifically on the envelope I used to drop off the key, "Do not perform any unrelated work."

The only reason it was there is because the rear hatch wouldn't lock, and they replaced the hatch lock under warranty. They also did a multi-point inspection, including checking the brakes, alignment, and battery, despite my instruction to not do anything unrelated to the hatch lock. When I finally got my truck back, the electronic data in the dash had been completely cleared. The radio was ok, because the head unit apparently has its own backup battery. This has happened on multiple occasions and it's really getting annoying. They had no reason to even pop the hood open on this visit.

I don't see why they can't connect an alternate power source to the OBD II port under the dash board when disconnecting the battery. Even if the battery is getting replaced, they should be doing this. My regular mechanic has done it on a 1996 Camry for me. Why can't it be done on a 2013 Rogue? The answer is, it can be done, because they did it once... just not the other 3 times they've disconnected my battery for one reason or another in the 8+ months I've owned the truck.

Part of the problem is they get a new service advisor every 2-3 months, so I'm always dealing with a different person. Their sales floor has a near 100% turnover rate every 3-6 months as well from what I have read online and observed myself. Obviously their business model is flawed somewhere.

I've heard much better feedback from two other local dealers. It will be a bit inconvenient, but I will be using one of them for my next service. I'm so sick of Jim Harte.

[ImStricken06]

Part of the problem is they get a new service advisor every 2-3 months, so I'm always dealing with a different person. Their sales floor has a near 100% turnover rate every 3-6 months as well.

welcome to world of car dealerships. they almost all have what you mentioned.

its VERY rare when salesmen stick around for more than a year. only the 'old timers' on some pension actually stick around for years. its mostly because they dont care that much. they are just there to get away from the wife. everyone i know who sells cars, all bounce around every 3-6 months. its also smart to bounce around to certain cars/brands depending upon season. sporty coupes in the spring, SUV's & diesel trucks September-Jan, and luxury cars right after thanksgiving (rich husbands love to give their wives expensive cars for Christmas and valentines. thats if you can get into these brands. they dont like to hire just anyone who walks through the door).

put it this way: if the dealership wont give each salesman their own private office, they fully exact a 6month turn-over.

[DTASFAB]

I guess I'm really, really spoiled by my local Toyota dealer. I knew they run a good operation, but maybe I didn't realize just how good. I guess I assumed most dealers aren't as bad as what I've gotten from Nissan recently.