The sad and surreal story continues...
May 29'th (I'm now keeping a log of all the calls and nonresponsiveness from Infiniti - both the dealer and the corporation.
May 29'th. I had not heard back from 401 Dixie Infiniti, so I called them. The service manager's outgoing voicemail message said she was on a vacation, so I left her a voicemail stating that I wanted to get this monitoring device installed, that it had been dragging on way too long.
June 2'nd - voicemail from 401 Dixie Service manager stating to call her regarding this issue.
June 4'th - called 401 Dixie Infiniti back, and spoke to the service manager. She stated that she had been in touch with Infiniti Canada "and there is no such thing as a monitoring device as "Bill" the latest customer service guy from Infiniti Canada was describing." All she could do was have a mechanic ride around in my car with his lap top open to monitor the car's performance.
I made an appointment for June 12'th
June 5, 2014 - called Bill from Infiniti Canada back and asked him about this contradiction in what I was hearing from him, verses what I am hearing from 401 Dixie Infiniti. Bill stated that 401 Dixie is wrong and he would check into it again and call me back.
Bill calls me back later and stated that the Infiniti person involved with "the monitoring device" is on vacation and that Bill would speak to him on Monday or Tuesday of the following week and he Bill would call me back next week
So I call up 401 Dixie Infiniti and cancel the appointment to take a lap top out for a drive.
So I wait for Bill from Infiniti Canada to call......
(You know where this is going......)
crickets chirping crickets chirping
July 7'th. I call Bill back at Infiniti Canada. I go through the ENTIRE F-ing speil with him again. Bill states that "I will talk to the Regional Manager about this and get him involved and he or I will call you back" I also told Bill that I had to cancel the lap-top drive with 401 Dixie.
July 9'th. Voicemail on my home phone from Bill at Infiniti Canada asking me to call him. Strange that he would call me at home, every other time, he calls me on my cell.
July 10'th. I call Bill back at Infiniti Canada. Bill seems confused and asked if 401 Dixie Infiniti had been in touch with me. "No,
You told me that you were going to speak to the Infiniti Regional Manager regarding the monitoring device, blah blah blah." I rolled through the whole story with him for the 10'th f-ing time. (I feel like it's Ground Hog's Day.) So Bill tells me, no, that I have to take a mechanic out for a ride with an open lap top. Are you serious? What happened to the "monitoring device" Bill sort of beats around the bush and says that 401 Dixie will have to sort out the problem.
Guess there is no such thing as a "monitoring device"
Bill must have been talking to someone at 401 Dixie because he knew that the car was being brought in on an unrelated issue. He asked me if I was going to give the lap top a drive, but I was going on vacation, so I said it would not be until I got back. He asked me if I was doing anything interesting on my vacation, I said, "yeah, going car shopping". (Nervous laughter on Bill's part.)
This is just STUPID already.