2011 Left side steering wheel controls not working

[Mr. Callaway]

2011 Rogue SV has the steering wheel controls for audio, phone, etc.
Right side for cruise control working fine.
Left side phone and audio controls not working.
Can't seem to locate a fuse for these functions?
Any ideas?
thanks
Callaway

[Mr. Callaway]

Did some research and it seems that my problem could be a faulty "Clock Switch / Spiral Cable". Strange because the switch has nothing to do with the clock and it's not a cable. It's actually a part in the steering wheel behind the airbag. Others have had good success replacing the part DIY and I'm not intimidated by the repair. I'm still looking for a good troubleshooting guide to make sure it's the CS.
I'll post if / when I get it figured out. In the meantime if any other board members have any ideas I'd appreciate hearing from you.
thanks
rob

[aclarke3]

Thanks Rob. Let us know. I have not had the problem with my 2012.

[sprocket]

Have you had any repair work done recently or installed any aftermarket or accessories where the wiring connectors may have been disconnected and possibly not reconnected properly? if so, I would check there first.

The steering wheel switches operate on a resistive ladder logic setup. For the audio/phone, there are three circuits which Nissan calls the signal A, signal B and signal ground. Each button has a different resistor value which results in a different voltage signal, so the buttons can be distinguished.

A covers three buttons : seek up, seek down and end.
B covers four buttons : vol up, vol down, source and call/voice recognition.
Ground is the return path for both signal A and B.

Assuming there are no loose connectors and since you've implied that none of these buttons are working, I would suspect that the signal ground circuit is open somewhere between the switch and the radio, so the radio cannot detect the switch function.

I would suggest checking the factory service manual and reviewing the AV section, there are different setups. For a 2011 SV, I believe you have the DISPLAY AUDIO setup which has the 4.3" color screen but does not have navigation.

The steering wheel switch circuits for the left side audio/tel functions actually go from the wheel mounted switches, through the clock spring / spiral cable in to the main harness, then in to the body harness to the Bluetooth telephone adapter unit located behind the rear right luggage side trim. Then, the Bluetooth telephone adapter unit passes the signals back to the main harness before they end at the display audio unit.

If you look at the FSM AV section, you should be able to walk through the diagram and troubleshoot. Good luck.

[Mr. Callaway]

Thanks for your response. I didn't install anything aftermarket. The only things I did was activate XM radio and I replaced the cabin air filter. Maybe I knocked something loose down there but probably not.
My rogue has the color touch screen with navigation. I've been through the set up a dozen times, nothing.
Really missing the steering wheel controls since adding XM.
I don't have a factory service manual for the Rogue, just the manual that came with the car?
Wouldn't mind picking up a good manual. Where do I get one?
many thanks
rob

[sprocket]

Ahh ok, you got the SV with premium package, which adds navigation without Bose.


The good news is that since your system would be the base audio with navigation, the steering wheel switches go to the navigation headunit directly, and not to the Bluetooth telephone adapter unit so it's much more simplified to troubleshoot.
As long as you have a multimeter, you can

You can find a link to the Factory Service Manual under the "Technical Info" section of the pinned FAQ thread.
the-official-rogue-faq-information-answ ... 07234.html

Just select the year (2011) and click on the AV section, read through the table of contents on the first few pages to familiarize yourself with how it's laid out, focusing on the setup for "base audio with navigation" which is what you have. Base audio just means without Bose.

With a multimeter, you can unplug the correct connector at the back of the audio headunit that has the A, B and ground signals and measure the resistor values between A <-> ground and again between B <-> ground. When no buttons are pressed, it should be "open" but when you press any button, the appropriate resistance (outlined in the service manual) should show up.

Take care when probing the pins, you do not want to "spread" the terminals, I would recommend using a paper clip and probing it from the back (where the wire goes in to the connector) rather than the open terminal face of the connector. If you spread the terminal, you will no longer have a reliable connection.

[Mr. Callaway]

Excellent information.
Thanks for the link.
I'll update when I gather some information from troubleshooting.
rob

[bnckeye27]

Thanks for all this information guys. I am having the exact same problem in my 2007 Maxima with a slight difference. So, no controls on the left side steering wheel work (volume up down and blue tooth/seek), but all controls on the right side do (cruise). However, the other day my wife had the steering wheel FULLY CRANKED all the way to the left, and the left-sided controls began working. They will work, but only if the steering wheel is cranked all the way left. Doing this, I was able to program my phone to the blue tooth and connect it, and it does work, but of course I have to answer and make calls through the phone itself, even though once we are connected I can talk through the system. Does this sound like it's caused by the same problem described above?

[Mr. Callaway]

Thanks for the information and welcome.
I never got around to troubleshooting my Nissan but it's on the list.
I'll try cranking the wheel left to see what happens.
Have to think that something is loose rather than broken?
good luck
rob

[ImStricken06]

a clock spring has nothing to do with the clock(time). its a device that looks like a clock(round) and allows you to turn the steering wheel and not tangle the wires for the horn, airbag, radio, phone, etc.

before digging into the clock spring, i would replace the steering wheel controls that are not functioning at this time. start small, and work your way in. clock springs are a pain to get too; compared to the buttons themselves.

[Mr. Callaway]

Hello all. I realize this is an old thread (that I started) but I'm just trying to really figure this out. (Let me know if I need to start a new thread?)
To re-state the problem:
I've got the base audio with navigation and I'm following the troubleshooting instructions in the "Base audio with navigation" area of the manual.
The left side steering wheel switches (phone, audio controls) don't work. None of them. The right side (cruise) works fine.
I've got the radio (NAVI unit according to the manual) removed and I'm troubleshooting the wiring.
On page AV-194 of the manual there is a steering switch signal A Circuit test.
The test is to check for continuity between terminal 6 on the M88 connector (can be viewed on page AV-182) and terminal 24 on the M33 spiral cable connector (can be viewed on page AV-181)
There is no connectivity.
Then it says to check continuity between the NAVI control unit harness connector terminal 6 and ground.
There is no connectivity.
Terminal 6 is a brown wire and it's labeled STRG-SW-A which I take means steering wheel switch A?
I'm reasoning that there can't be continuity between the connectors if I can't get continuity between the brown wire on M88 and ground?
I can't find a wiring diagram that includes the brown wire and I'm guessing that it runs to a switch on the left side of the wheel?
I'm certain that I have everyone reading this thread confused by now but I'm hoping someone might have a clue?
At first I thought it was the spiral cable that was bad but now I'm thinking a switch(es), connector or wire?
Any thoughts or direction appreciated.
I guess the next step would be to take the air bag out and have a look?
thanks
rob

[Mr. Callaway]

Really confused now:
Can't determine from the manual (page AV-194) if there should or should not be continuity between M88 connector terminal 6 and ground???
I don't have continuity and don't know for sure if that's good or bad?
I am sure I don't have continuity between NAVI connector M88 terminal 6 and spiral cable M33 terminal 24 and that's probably bad?
Anyways, I'm still having fun but struggling with the manual.
thanks
rob

[Mr. Callaway]

Anyways, if there is not supposed to be continuity between M88 terminal 6 and ground (which I don't have) and there should be continuity between M88 terminal 6 and M33 terminal 24 which I also don't have, could I assume that my spiral cable is bad?
thanks
rob

[Rogue Jarhead]

I have a similar problem. My controls seem to be backward on the left side of my steering wheel. I have a salvage vehicle so I assumed someone had just hooked the up the plug in wrong. (upside down?) When the steering wheel was put back together. To fix it I would have to pull the horn/airbag and I just haven't felt like I needed those controls anyway. Like yours the cruise works fine.

I wouldn't think that your clockspring would be bad if the controls on the right side work, your horn works and your airbag light is not on. Usually when a clockspring fails the airbag light comes on and nothing on your steering wheel works. All of the electric for anything on the steering wheel is routed through the clockspring.

I think you're on the right track, I suspect you have a loose/broken connection between the controls and the radio.

[Mr. Callaway]

Jarhead, thanks for your response.
I got the part number for the switch (2550-JM02A) from local Nissan dealer.
The part includes the switches for both sides of the wheel:
Left = tuning, phone, volume, source
Right = Cruise.
Looking at a picture of the part it looks like the wires from each side merge into one connector?
I agree with you that it doesn't seem like clock spring / spiral cable. Just seems strange that one side works and the other doesn't?
Anyways, I've got nothing between the head unit and the switch. No voltage, no continuity.
And, nothing between the switch and the spiral cable.
The price of the switch isn't too bad and I'd gladly replace it if I knew for sure that was the problem.
Going to take the steering wheel apart now to further troubleshoot?
Eventually, the solution will reveal itself ("seek and you shall find"). I'll let you know what turns up.
thanks
rob

[Mr. Callaway]

OK here's where things are:
I removed the airbag assembly.
Wires come from left and right switches and go into one gray connector.
The gray connector plugs into a white connector (M352) with eight conductors.
I was able to get continuity from the brown and orange wires (SW A & SWB) on the NAVI unit harness connector M88 to the white wire on the gray steering switch connector.
But I was unable to trace the gray steering switch ground wire terminal 15 on the M88 back to the gray steering switch connector on the spiral cable?
Still looking for a better wiring diagram. Don't know if the gray steering switch ground wire runs back to that block or if it runs into the spiral cable?
Getting closer just not there yet.

[Rogue Jarhead]

Any possibility of pics? I'd like to see what I'm looking at before I decide to pull that airbag.

[Mr. Callaway]

Any possibility of pics? I'd like to see what I'm looking at before I decide to pull that airbag.

I just re-read my previous post and it even confused me.
Pics would have been great but my phone was acting up today while I had things apart.
Wife needs the Rogue tomorrow with potential snow in the forecast.
Everything is back together for now. Still the same, no left side working controls.
Anyways, the airbag is easy to remove. Just make sure you DISCONNECT THE BATTERY and wait about fifteen minutes or so before starting.
The only special tool needed is a 30 torx with a security hole in the middle. Got a cheap set at Lowes.
Here's a link to a guy removing one from an Infinity. Different controls but the exact same procedure for removing the airbag.
I'll have another go at the problem in a few days and I'll take some pictures.
thanks
rob

[Rogue Jarhead]

Thanks for the link and the heads up on the Torx .

[Rogue Jarhead]

I found this, I don't know if it will help. Rogue is down on page 45.

http://cdncontent2.idatalink.com/corpor ... 140923.pdf

[Mr. Callaway]

Jarhead, the procedure for removing your airbag is the same as in the video. The difference is that your steering wheel switches will come off with the airbag. You just remove the four screws (two on each side) to remove the switches.
The airbag and clock spring connectors come off the same as the video. Take the gray connector off first. The clip is on the left side and you'll probably need to push with a small screwdriver.
In the factory service manual there are wiring instructions for the various rogue audio configurations. The wiring is different for each one. For example mine is the base audio with navigation and the instructions don't start until about page 160. There is also a base and a bose option.
These are some pictures posted by derckg1023 on the Altima forum. This is the same setup as the rogue.
Thanks to derckg1023 for the pictures and good luck if you venture into this project.


http://s203902067.onlinehome.us/derek/c ... ering5.jpg
http://s203902067.onlinehome.us/derek/c ... ering6.jpg
http://s203902067.onlinehome.us/derek/c ... ering7.jpg

[Rogue Jarhead]

Thanks I appreciate that. Trying again on the link.

http://cdncontent2.idatalink.com/corpor ... 140923.pdf

[Mr. Callaway]

I know this is an old thread but I started it and want to follow up with the solution. I would have responded earlier but the website for some reason wouldn't recognize my ID and password so I couldn't post?
The problem was indeed he clockspring. No real way to troubleshoot, just took an educated guess (thanks to the forum) but it could have been a number of other things?
Problem started out with left side switches not working. Progressed to right side (cruise control) not working. Finally, any button pushed would activate the horn?
Had to do something and got lucky.
Not real difficult to change out.
Bought new one from local Nissan dealer, fair price.
All the buttons work now. Don't mind driving the Rogue again.

[TommyInaBlueRogue]

Thanks for the update! I will be adding more on this topic soon