2011 G37x Major Navigation Problem

[marktchin]

I am new here, but my new 2011 G37x has a major navigation problem.

First of all, I found out the following on my car.
current map version: 09-10 Map No 1B
current hardware: X9

The problem is......
About 50% of time, when I enter street address with street number, the navigation system freezes or goes back to destination screen.

I tried the following addresses.

48 Ardsley Ln
Ellington, CT

75 Hockanum Blvd
Vernon, CT

I called Infiniti>>>Nevteq and they have the same problem but don't know why.

I don't think it is a software problem because I can see those streets on the map itself.
Could this be a hardware problem?

Do you guys have the same problem?

What do I do now?

Please help!

[timmy0257]

i would just take it to the dealer and let them fix it. if you need a new unit or HDD it should be under warranty.

[joe603]

I haven't had that happen on my 2009...not a common issue.

[marktchin]

Thank you!

Infiniti dealer will replace HDD to see if that would resolve the problem.

[timmy0257]

Thank you!

Infiniti dealer will replace HDD to see if that would resolve the problem.

if you are under warranty, any issue you have i would go straight to dealer. but it is definitely good to research yourself so you learn.

thats why this forum is so great. awesome people here.