My local dealer said they had never experienced this before and to call my insurance company. The sunroof replacement firm that handles the insurance claims said that they had several of these happen before this one and that only the dealer should replace the glass. The dealer wanted to replace the entire glass roof including the rails, etc. (nearly $5,000 worth), saying that was they only way they could order it. The insurance folks taught them how to read the parts manual and to order only the broken sunroof glass (over the front seats).
Has anyone else had this problem? If so how was the sunroof repaired, as the entire unit or just the glass? Any leakage problems or operational issues?
Seems like this should be considered a Warranty issue, although I know the warranty says they do not cover: ■ Glass breakage, unless resulting from defects in material or workmanship.
I'm thinking this could have been a defective piece of glass.
Thoughts? or Comments?
