2 cracks within 6 months

Nissan Rogue forum - Includes Nissan Qashqai and Nissan Dualis as well.
datechboss101
Posts: 915
Joined: Sat Jan 14, 2017 12:01 pm
Car: 2016 Nissan Rogue SL -- RIP
2018 Nissan Kicks SR -- RIP
2019 Nissan Rogue SV w/ Prem. Pack
Location: Orlando, FL

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I'm in an unusual situation here. My 2016 Rogue SL got two cracks on the front windshield within 6 months of each other. The first one was in the driver's field of view and the newest one is in the passengers field of view (but the crack is bigger than the drivers side). My insurance is covering the windshield repair/replace, and they claimed that the factory seal is going to be gone. Is that true? I contacted the dealer that I go to close to my house and they have a body shop next to the service department and said they will check it out and may end up replacing the windshield, if its in stock.

Is there any type of remedy to prevent these cracks to happen in the future?


prj
Posts: 67
Joined: Wed Dec 27, 2017 9:25 am
Car: 2018 Nissan Rogue. 2004 Nissan Titan

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Fluke thing. Go get it replaced and don't worry.

datechboss101
Posts: 915
Joined: Sat Jan 14, 2017 12:01 pm
Car: 2016 Nissan Rogue SL -- RIP
2018 Nissan Kicks SR -- RIP
2019 Nissan Rogue SV w/ Prem. Pack
Location: Orlando, FL

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Got the entire windshield replaced by Nissan... And that service advisor I had gave me an attitude.

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casperfun
Posts: 1447
Joined: Mon Oct 26, 2009 4:59 am
Car: 2009 Nissan Rogue SL AWD - Indigo Blue
Location: Mid-Atlantic States

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datechboss101 wrote:
Tue Mar 27, 2018 3:44 pm
Got the entire windshield replaced by Nissan... And that service advisor I had gave me an attitude.
Hell, give a yelp or Google review and put that service advisor on blast, because I would not want to end up with a character like them.

They do work for the public.

It will continue unless they put in check.

If it's true, it happened.

If not this route, go to surveys or opinion boxes that dealers have or their website allows you to voice your grievances.

Definite pet peeve is workers with attitudes.

If people hate their job, then quit instead of taking it out on customers.

Customers are always right is good business.

datechboss101
Posts: 915
Joined: Sat Jan 14, 2017 12:01 pm
Car: 2016 Nissan Rogue SL -- RIP
2018 Nissan Kicks SR -- RIP
2019 Nissan Rogue SV w/ Prem. Pack
Location: Orlando, FL

Post

casperfun wrote:
Tue Mar 27, 2018 8:01 pm
datechboss101 wrote:
Tue Mar 27, 2018 3:44 pm
Got the entire windshield replaced by Nissan... And that service advisor I had gave me an attitude.
Hell, give a yelp or Google review and put that service advisor on blast, because I would not want to end up with a character like them.

They do work for the public.

It will continue unless they put in check.

If it's true, it happened.

If not this route, go to surveys or opinion boxes that dealers have or their website allows you to voice your grievances.

Definite pet peeve is workers with attitudes.

If people hate their job, then quit instead of taking it out on customers.

Customers are always right is good business.
Here is something that the SA made me piss off to hell... He was forcing me to buy a bunch of repairs (Brake Fluid Flush, front wipers, EAF, and brake pads) and told me that I should give a 10 out of 10 rating for his stupid service. Clearly, he said he wanted me out of there multiple times, which I can't tolerate it. I thought I get the guy I usually get at the dealer, but I had to get him. Clearly, he was trying to push me to get my bill to cost more than $300.00 and red flags were shooting up. Plus, I had to tell the tech to drive the car to the body shop because the SA was so rude and disrespectful to a customer. If Nissan USA didn't have a crappy PR and C.S., I'd report this SA to them, like I did with this one SA at Honda. The Nissan employees at the body shop were nice and the body shop manager was nice enough to move a Sentra that was blocking my Rogue and moved my Rogue to a parking spot.

mpattdu
Posts: 95
Joined: Tue Dec 23, 2008 6:43 am
Car: 2008 Nissan Rogue SL AWD

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Had my windshield replaced a few years ago and haven't had any problems, factory seal or not.


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