Kango wrote:does it matter if I got my unit from ebay? I have the one that lights up red.
yeah, this is why i suggested folks NOT buy their alarms off ebay and take them somewhere to get them installed... you would have to contact your square trade warranty and see if they will honor this, and during this time, you will be without a two way remote... but this is a known issue at Autopage, so they should be cool about it.. matter of fact, you may be able to contact autopage directly, but I don't know about that