Q45tech wrote:........what about time spent at parts department waiting on the parts, and remember the test drive time after job is complete, plus all the interaction time between service writer, valet, tech, valet, billing department , and finally cashier........
I'm sorry but if the dealers (or any shop for that matter) bills for all (or some) those things that is a rip off. If my shop tried adding time spent at writing up their bill, collecting at the cashier, etc. I'd get laughed at! If I quote 2 hours for an install then that install took me 2 hours. Not an 1 hour plus 15 minutes for me to call tech support because I didn't know how to do something, 15 min to read the install manual as it has been a while since I sold that part, 15 minutes to write up the invoice and 15 minutes to ring them up at the cashier.
Our policy has always been that we don't charge the customer for our learning time. If the install should take 2 hours and we spend 3+ hours on it because it was a new product and we didn't know how to do it without some research we don't charge the customer for our ignorance. I also wouldn't charge someone per hour while I was waiting for parts to be delivered and the car is just sitting there, that's just silly.