Which trim level do they have? If it's the 'S' (base) model, it does not have remote start.
From
2018 Nissan Kicks Press Kit
Three Well-Equipped, High-Value Models
The 2018 Nissan Kicks is available in three well-equipped models – Kicks S, Kicks SV and Kicks SR. Among the list of standard features found on Kicks S are Automatic Emergency Braking (AEB), Bluetooth® Hands-free Phone System, three USB ports, keyless entry, push button start, roof rails and Intelligent Auto Headlights (I-AH).
Kicks SV includes a long list of additional features – Apple CarPlay™ and Android Auto™, Blind Spot Warning (BSW), Rear Cross Traffic Alert (RCTA), Nissan Intelligent Key™, 17-inch aluminum-alloy wheels, body color heated outside mirrors and outside door handles, tonneau cover, Automatic Temperature Control, Easy Fill Tire Alert, 7.0-inch Advanced Driver Alert Display, SiriusXM® satellite radio (SiriusXM® subscription required, sold separately), Remote Engine Start and more.
Kicks SR adds a sporty flair with the addition of LED low beam headlights with LED signature accents, fog lights, black heated outside mirrors with integrated turn signals, leather-wrapped steering wheel, leather shift knob, SR seat fabric with interior trim and accents, front and rear bumpers with body color inserts, rear roof-mounted spoiler, dark chrome grille accents, Intelligent Around View® Monitor (I-AVM)8 and more.
To get an accurate list of part numbers go to
https://www.nissanpartsdeal.com/ and put in the VIN.
You can get a copy of the window sticker at
https://monroneylabels.com/ to see what factory equipment the car came with.