New (4 weeks) 04 Murano SE, 5000 miles, enroute from Calif to Okla (return) started having problems: Barstow, 1p: overheating while idling briefly; Kingman, 4p: overheating while idling briefly (normal temp once at speed); Seligman, 5p: A/C stopped blowing cold air; Williams, 6p: speed fluctuating, RPMs fluctuation - more than normal even with the CVT - dropped out of cruise but was not on a significant climb; Flagstaff, next am, sitting at the dealer waiting for the service dept to open: lights on without switch on; also - alarm horn chirp inop (actually, didn't for multiple times; then chirped once; then didn't).
Dealer in Flag ("Planet Nissan") spent most of the day determining that a service bulletin indicating ECM (engine control module - the main control computer apparently) was going into fail-safe mode, indicating major failure.
Service found that a national backorder exists on the ECM - estimated availability 24 July (this was on Tuesday, 6 July).
Dealer attempted to get Customer Relations involved, which I did, too. Because I had not purchased any of the extended warrantee packages, no coverage for rental car, overnight, getting my car back, etc. is normally provided. I am waiting to hear if they will make an exception.
I just wanted to post to see if this problem was known by anyone else; if the ECM national backorder indicated such an unusual occurance that no parts were available or if it indicated some kind of run on these parts with multiple failures; and to post the symptoms which to me seemed weirdly unrelated.
Cheers all.
04 Murano ECM failure
I have not dealt with this problem as of yet, most common things I have seen on the murano is the altenator problem but that seemed to be isolated to 03's nothing to common on the 04murano. The ECM being on back order. There are a couple factors here ! the model yr is still in production so the parts are being produced to supply the production line rather then service parts. when one is ordered it will be distributed when there is a break in the assembly lines demand. units will then be supplied to master depot for distribution. the other factor is there may have been a few in master depot or PDC for service needs but they have been exhausted due to this TSB you mention[which I am not familier with yet] and they are waiting for more.
master depot = nissan main distribution center fpor parts.PDC = localized Parts Distribution Center. which supplies the dealers with parts.
master depot = nissan main distribution center fpor parts.PDC = localized Parts Distribution Center. which supplies the dealers with parts.
Thanks, NISTECH. The TSB reportedly noted a number of symptoms, of which 4 or so of mine matched. The analyst ran 3 different resets all of which indicated the ECM failure.
It is good news to me that the incident appears perhaps isolated - I like the car a lot and look forward to many 1000s of miles.
Thanks also for the explanations on the part delivery - understood.
Regards,Brodie
It is good news to me that the incident appears perhaps isolated - I like the car a lot and look forward to many 1000s of miles.
Thanks also for the explanations on the part delivery - understood.
Regards,Brodie
Update on ECM failure
The dealer in Flagstaff (Planet Nissan - it as my highest recommendations if you are needing service in that area) replaced the ECM when it arrived (1 week earlier than estimated). The car only was ok for 12 minutes, but the new ECM was able to diagnose the original problem - an IPDM (switch or sensor or something). After replacing the IPDM, all is back to normal. Apparently the IPDM failure caused the ECM to go into fail-safe mode, and that was unrecoverable.
So, the car is back on the road, and 1500 miles since the repair it is still doing fine.
However, I'm still negotiating with Nissan Consumer Affairs on some help with the additional expenses associated with this failure. They have agreed to pay for the rental car used to return us home; and the rental car for the 2 weeks of commuting while waiting; but not for the expenses to get back to Flagstaff and retrieve the repaired car. There were other expenses incurred, but these seemed reasonable to request based on the exceptional nature of this delay on repair of a brand new car.
Just fyi for all who may have wondered about this ECM thread.
Cheers all,Brodie
So, the car is back on the road, and 1500 miles since the repair it is still doing fine.
However, I'm still negotiating with Nissan Consumer Affairs on some help with the additional expenses associated with this failure. They have agreed to pay for the rental car used to return us home; and the rental car for the 2 weeks of commuting while waiting; but not for the expenses to get back to Flagstaff and retrieve the repaired car. There were other expenses incurred, but these seemed reasonable to request based on the exceptional nature of this delay on repair of a brand new car.
Just fyi for all who may have wondered about this ECM thread.
Cheers all,Brodie
Yes, quite happy. I only have very minor squawks, like the documentation on the settings such as the SSV (speed sensitive volume) and the autoheadlight sensitivity - they are "high, medium, and low" but neither the panel display nor the manual explains what "high" sensitivity means vs "low" (by trial and error, you kind of figure out that "high" is higher volume, but I don't know if that means it changes the volume more or that it is simply higher at a given speed). I would change some design items, like wipers that could be tilted out of the way when stowed (instead of having to catch them at apex and shut the key off) and I'd have either an option or a default of the doors locking when moving. Minor things. The CVT is weird and is still taking some time to get used to; there are other settings with a true CVT that would be of interest - for example a setting for best power; a setting for best economy; a setting for city; and a setting for highway / towing. But those are expensive enhancements.I did check on tires, and found the only options in the OEM size are the Goodyear Eagle LS - I was hoping to find some Yoko's or something. Maybe someone will come out with some before I need them.I'll stop blathering on - thanks again for the interest and discussion.Regards,Brodie
Ok on your radio the Hi med and lo means this when you are driving the radio volume will adjust to conter the road noise. When it makes the adjustment it goes from one level to another with no variance. You have three choices to pic from each choice is how much the increase will be. LO=a small volume adjustmentMED= a slightly higher volume adjustmentHI= The highest volume adjustment.Again not variable. You pick which is most comfortable to you.
I believe there is a setting for door locks it is either in the control panel so you can set it or it is done with the ConsultII [factory scan tool] Not sure if that is for rolling door locks or just lock doors if key is out of the ignition and no door activity takes place for a certain time frame. Theres 3 settings for that I know. Not sure on rolling door locks but it seems to me there is an adjustment.
On your CVT there are 6 or 10 drag settings that can be changed with consultII to adjust how much drag is exibited when coasting down. Now Tech training has told us to never adjust it, unknown why.
I believe there is a setting for door locks it is either in the control panel so you can set it or it is done with the ConsultII [factory scan tool] Not sure if that is for rolling door locks or just lock doors if key is out of the ignition and no door activity takes place for a certain time frame. Theres 3 settings for that I know. Not sure on rolling door locks but it seems to me there is an adjustment.
On your CVT there are 6 or 10 drag settings that can be changed with consultII to adjust how much drag is exibited when coasting down. Now Tech training has told us to never adjust it, unknown why.