Weberrider wrote:The problem was a stop switch that tells the transmission that the car has stopped and must resume movement in a lower range in the transmission. The switch was failing and the trans did not get the signal that I had stopped. Basically like starting in 4th gear from a dead stop. Cost of repair was $158.00 and they did it in about 2 hours (they also did the steering recal)l.
Hi Sheena,
I think the advice above in this thread is a good start for addressing the sluggish performance. Mention it to your dealer as it was implemented as a solution in at least two cases documented in this thread.
In addition, the best advice I can give you is to calmly stress that this vehicle is huge safety hazard to you and your family and you do not want it returned until the issues is solved. FYI, if the service department acknowledges there is a problem - i.e. they duplicate the problem that you are having and they admit it is a problem, they must document and fix it, they cannot return a defective vehicle to you that is unsafe for the road. This applies to all vehicles, regardless if it's on warranty or not, the simple fact is that any certified service shop cannot let you drive away in a vehicle that they've diagnosed as unsafe. For example there are specific legislated minimum standards for brakes that service shops must respect, rotors that are beyond a certain thickness must be replaced or the vehicle is not road worthy. It sounds to me like your problems fall into this category, so please do not accept your vehicle back until it is fixed.
Also, your service dept. is very lazy, if they cannot determine the problem on their own, they know full well that they have access to the Nissan Tech. Service which provides engineering assesment and resolution of issues from Nissan experts. If they can't figure it out, all they have to do is give them a call and this is their standard operating procedure so don't buy it if they tell you otherwise. My service guys have called Tech Support twice already on my 2008 Rogue and I'm perfectly happy with that - I'd rather have someone working on my car who knows their limitations, knows when they're beat and isn't afraid to ask for help to get the job done right, rather than doing a bad job or even worse just avoiding any repair work.
Bottom line, take it in, don't take it back until it's fixed and please make sure you ask them SPECIFICALLY what the problem was and the solution, a good shop should ALWAYS tell the customer what was wrong with their vehicle and exactly what they did. Whether or not it's warranty work you have the right to know, and please post back here with the eventual outcome. Good luck.