"Worst Luck Ever" award goes to....ME.

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RobertR
Posts: 33
Joined: Sun Sep 05, 2010 10:41 pm
Car: 2008 Infiniti G35X

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I gotta get this out there...I'm about to explode. I ALWAYS wash my 2008 G35X by hand. I baby the heck out of it--I even went so far as to buy all the Zaino stuff, and more recently a PC 7424XP. Well, since I did buy the buffer, I decided to be lazy on Friday and take my car to one of the local chains, reasoning I could buff out the small scratches a couple times a year. Long story short, the wash had torn off someone's antenna, and I got the pleasure of having one of the spinning rollers whip the antenna against the passenger side of my car about 20 times before I got through the wash. :mad:

I filed a claim with the wash company, and they had me go get an estimate from "their" preferred body shop. I told them I preferred a different shop, and got the answer of, "we'll only pay for our shop. If you want to take it somewhere else, and they're higher, you'll have to pay the difference." I was not happy with this answer, but I decided to take it a step at a time, and got a quote this morning for their preferred shop. Total = $1600.

Wait, there's more. This afternoon, I drove to the shop I prefer, and while I was en route, I passed a slow moving seal coat (tar) truck. The lid on the top of the tar tank came open, and steaming hot tar proceeded to shower my poor car. The bumper, grill, hood, windshield, moon roof, and the entire driver side were at least 40% covered in tar. I could barely see out of the windshield. Well, I followed the truck until they pulled over, and they called their boss, and had me follow them to the same car wash that beat up the passenger side with the antenna.

It get's better. The car wash was speaking to the boss man when I arrived, and let him know they were not going to let my car go through (no duh...I mean, really, he had to ask???). I wouldn't have put my car through that car wash again anyway, but besides that, we're talking about trying to get petroleum off with water. Seriously? Well, he was not about to admit defeat. He called his crew over to my car, and before I knew it, they were FORCEFULLY scrubbing the hood with rags and water. I freaked out and let them know they were scratching the hell out of my paint, to which the boss said, "it's not working anyway." I suggested maybe they should pay a detail shop to do it, and suddenly that's a brilliant idea that they seemed to think of themselves. They even knew of the perfect shop. It get's better.

I just wanted it fixed. So, I followed them to this detail shop in ghetto-ville. The guys came out and tested some stuff they had. It smelled like orange, and they said it was safe, and it seemed to be working, so I left the car there to be worked on. The construction company was going to pay the bill. They called me 2 hours later to come get the car, and from a distance, I noticed all the tar was gone (YEAH!!!). But upon closer inspection, it looks like the tar wasted the clear coat. Even though the tar is not there, and there is no residue, you can see every single spot where tar used to be. To make matters worse. Someone who didn't know what the hell they were doing used a rotary buffer, and created the worst holographs I've seen since I was a kid, when the neighbor really f!@#ed up his ride. So within 4 days time, my beautiful car is now completely hosed, and I have 3 different companies to blame for it. HOLY HELL...I couldn't make this stuff up. :cry:

The construction company already told me to go to a paint shop and see what they say (going there tomorrow morning). The detail shop in Ghetto-ville wants me to come back so they can fix it, but screw that. They're not getting within 10 feet of my car ever again. And the car wash won't return my call after I got the quote from the body shop they sent me to. The only saving grace is that I went to the detail shop the construction company told me to use, and they paid the bill, so as far as I'm concerned, they're liable for their damage AND the damage of the detailer.

I really want the car wash to pay to repaint the passenger side of the car, and the construction company (I'm told they have big pockets) to pay to repaint the rest of the car. Between medical bills and some recent, unforseen stuff that's happened with my house, now is a really bad time for me to have to come up with some extra cash to make up the difference. This sucks, but I suppose I can claim candidacy for the "Worst Luck Ever" award.


joe603
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moral of the story...never take a nice car to an automatic "touch" carwash!!!!!!!!

RobertR
Posts: 33
Joined: Sun Sep 05, 2010 10:41 pm
Car: 2008 Infiniti G35X

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Agreed. First and last time my car will ever see an automatic "non touchless" wash. But I figured that out after the antenna. I didn't really need all the other crap to make up my mind. :frown:

In my defense....ok, I realize there really is no defense, but I figured the worse that could happen is some very light scratches that would buff out. I never dreamed it would OPEN A PORTAL TO HELL. Now I know :eek:

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370Z/28
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OMG!! I'm so sorry! I don't see anywhere where you stated the color of your car. When I had some touch up work done on my black G, they made the worst swirl marks I have ever seen. I used a scratch remover twice but they would still resurface.

I would insist on a total new paint job. A darned good one too. That is a nice car.

I had a friend that had a totally restored '70 Chevelle. He was behind a truck and a 5 gallon bucket of paint fell off right in front of him. Thankfully he was close to a coin car wash and thankfully it was latex paint.

Hope everything turns out well for you. Keep us posted.

joe603
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It could have been worse...a friend of mine had his car washed by barbed wire in one of those things! He just happened to be behind some farmer with loose wire in his truck bed. I've never seen a more screwed up paint job!

RobertR
Posts: 33
Joined: Sun Sep 05, 2010 10:41 pm
Car: 2008 Infiniti G35X

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The car is blue slate, which I've always loved, but now I find myself (permaturely) wondering if I should consider a different color if they agree to repaint it. I'm definitely getting ahead of myself, though. The problem is that the trunk/rear bumper is essentially unmarred, so I'm not sure they would pay for it, too, or if the body shop could throw it in. Even if I go with the factory color, though, I'm worried it won't look right if they don't repaint the entire car. I know I've heard people say they can do miracles with blending from one panel to the next, but I have my doubts. I'm almost positive I could tell.

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370Z/28
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The slate blue is beautiful. Keep the car the same color. Door jambs and under hood and trunk would look awful.

RobertR
Posts: 33
Joined: Sun Sep 05, 2010 10:41 pm
Car: 2008 Infiniti G35X

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Ok, what do you guys think about this. The body shop is telling me it's better to try to polish the factory paint and preserve it, because a repaint will never be as good as factory. I was really warming up to the idea of making the construction company strip, prime, and repaint to get a perfect finish again, but now this guy is telling me that polishing the heck out of the existing paint will be better than repainting (if it will work...so far he thinks at least SOME painting will definitely have to be done).

What do you think? Is there any way I will regret making them repaint my car, as long as the shop I go with knows what they're doing?

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kmckis1029
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wow!!! and i thought i had some bad luck with a tire tread...

Man idk how you stayed calm... i think i might of blew a fuse if that all happened in one day to me...

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kmckis1029
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will they repaint if you dont like the polish job? thats what i would ask..

joe603
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Repaint for sure...Honestly, aftermarket paint is better (more durable because it's oil-based).

RobertR
Posts: 33
Joined: Sun Sep 05, 2010 10:41 pm
Car: 2008 Infiniti G35X

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Ok. They tried, and it looked better, but they admitted buffing isn't going to fix it. Estimate to fix the car wash damage is $1680, and the tar damage is $5,600. I'm about to leave for the Constuction company's office to deliver the estimate (so I'll KNOW they received it). Wish me luck.

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370Z/28
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WOW Whoever didn't put that top on right is gonna get BUSTED!

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telcoman
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RobertR wrote:Ok. They tried, and it looked better, but they admitted buffing isn't going to fix it. Estimate to fix the car wash damage is $1680, and the tar damage is $5,600. I'm about to leave for the Constuction company's office to deliver the estimate (so I'll KNOW they received it). Wish me luck.
I have a couple of questions

1- Did you file a police report for the damages?

2- Did you speak with your insurance agent to see if the damage is covered?

3- Did you take photos of the damages?

Good luck

Telcoman

RobertR
Posts: 33
Joined: Sun Sep 05, 2010 10:41 pm
Car: 2008 Infiniti G35X

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1. No, I called the police and they said it's a "civil matter." I specifically asked them if they could write a report, and they said they couldn't. Then the officer saw the tar and said, "if it's any consolation, if that were my car, I'd be pissed, too."

2. No, I haven't called my insurance. I figured, no need to get them involved unless the Construction Company doesn't pony up. The car wash is already working on a check, but that's peanuts compared to the overall damage.

3. Nope. I didn't have a camera with me, and my phone was dead. I figured my only hope was to not let the construction company out of my sight until they admit fault. By paying for the detailing job, in my view that was admitting fault.

RobertR
Posts: 33
Joined: Sun Sep 05, 2010 10:41 pm
Car: 2008 Infiniti G35X

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370Z/28 wrote:WOW Whoever didn't put that top on right is gonna get BUSTED!
That brings up another point. Sometimes I drive with my windows open. If it had been a week earlier, when the temps were nicer, I'd have been wearing the molten tar. So, it could have been a lot worse, and I might mention that, in hopes they'll realize this could have been a million dollar suit.

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telcoman
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RobertR wrote:1. No, I called the police and they said it's a "civil matter." I specifically asked them if they could write a report, and they said they couldn't. Then the officer saw the tar and said, "if it's any consolation, if that were my car, I'd be pissed, too."

2. No, I haven't called my insurance. I figured, no need to get them involved unless the Construction Company doesn't pony up. The car wash is already working on a check, but that's peanuts compared to the overall damage.

3. Nope. I didn't have a camera with me, and my phone was dead. I figured my only hope was to not let the construction company out of my sight until they admit fault. By paying for the detailing job, in my view that was admitting fault.
Hmmm!

The issue at the car wash is a civil matter but if you paid by credit card I would dispute the charge and then perhaps go to small claims court for the damage, Small digital cameras are cheap and you should always have one with you.

As for the truck putting hazardous material on your vehicle while moving perhaps a summons is in order for the driver as well as possible other commercial transportation violations?

Your insurance agent may be able to give you additional information and may be able to assist you collect damages.

A young woman without looking opened her drivers door into my front passanger side about a year ago.

Image

This photo as well as others resulted in my insurance company refunding my $500 deductable for the $5500 damages to my G

Telcoman

Kendahl
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Joined: Wed Jun 27, 2007 6:20 am
Car: 2008 G37S, Blue Slate, Premium, Navigation

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Since none of this is your fault, I think you should bring in your insurance agent. Give the offenders a chance to make it good, but let them know that the alternative is a losing battle which will cost them more than proper repairs.

You have no obligation to use the repair shops designated by either the car wash or the construction company. Going along with them has already made a bad situation worse. Find the best damn body shop around and have them fix it.

It's stupid for the car wash or the construction company to fight you about this. They have business liability insurance to take care of mistakes.

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SVTCOBRA
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Very sorry to hear of your bad luck!!!
This would make me extremely angry and sick at the same time.
Blue Slate is an awesome color! Has become one of my favorites.
Definitely would not try to change colors. Plus would be more expensive.

On the positive side, anybody's paint is better than Infiniti's, so once it's painted it will probably not chip as ez any more.

RobertR
Posts: 33
Joined: Sun Sep 05, 2010 10:41 pm
Car: 2008 Infiniti G35X

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I think the car wash company has enacted a policy to only use estimates provided by their approved body shop. Legal? Yes, because it's a civil dispute, and my legal recourse if I don't like their remedy is to sue them. I assume they're willling to go to court if I press the issue, but "Civil Matter" = "no police involvement or report," so worst case, I push the issue, take them to court, and they deny they did anything and I'm stuck with trying to prove it. Best case, I call their bluff and they pay the extra 100 bucks to do the repair at my shop instead of theirs. They did get back with me (I forgot to mention that) and it looks like they're going to write me a check for the amount their shop estimated, so I'm not going to worry about it for now.

On the other hand, the construction company is contemplating things at the moment. I dropped off the estimate, and they want to talk it over with their insurance company tomorrow. I'm optimistic, but anything can happen. If both parties follow through, I should have a new paint job and I can put this whole thing behind me.

I do have a good relationship with my insurance agent, so maybe I will call tomorrow and see what she says. As far as my body shop goes...I trust them very much. I wouldn't send my car anywhere else.

RobertR
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Car: 2008 Infiniti G35X

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SVTCOBRA wrote:Very sorry to hear of your bad luck!!!
On the positive side, anybody's paint is better than Infiniti's, so once it's painted it will probably not chip as ez any more.
SOOOO glad you said that. It does chip easy, right? I'm very careful, and there are still at least a dozen chips on my hood. If this all works out, getting rid of those will definitely be a silver lining.

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SVTCOBRA
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Bought my 04 coupe used with 44K miles on her.
She was in great shape except for the chips on the hood and bumper, so initially I passed on her.
Went back a week or so later and they had resprayed the hood and bumper.
Have put about 31K on her now in the 3 years I've own her and she still looks great compared to when I first saw her. Infiniti paint is the worst!!

RobertR
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Car: 2008 Infiniti G35X

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Kendahl wrote: You have no obligation to use the repair shops designated by either the car wash or the construction company. Going along with them has already made a bad situation worse. Find the best damn body shop around and have them fix it.

To be clear, the car wash so far is the only one to make "demands" and since thier shop's estimate was only $100 apart from mine, I was willing to go along with it, especially since I want them to write me a check so I can kick them out of the equation entirely. The damage from the car wash overlaps a little with the damage from the tar truck, so the entire repaint job will probably be a little less than the 2 separate estimates. But, if I push the issue with the car wash, and they decide to work with my body shop on the repairs instead of just writing me a check...it complicates things.

RobertR
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Car: 2008 Infiniti G35X

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SVTCOBRA wrote:Bought my 04 coupe used with 44K miles on her.
She was in great shape except for the chips on the hood and bumper, so initially I passed on her.
Went back a week or so later and they had resprayed the hood and bumper.
Have put about 31K on her now in the 3 years I've own her and she still looks great compared to when I first saw her. Infiniti paint is the worst!!
I bought my 08 G35X with about 14,000 miles last November and I got an incredible deal. I worked with Courtney at Scottsdale Infiniti and bought the 84 mo/100,000 mile Infiniti Elite warranty in March for less than $1,600. Since other dealers wanted as much as $3,400, I felt like I got a great deal from them too. So my car will have Elite coverage until March 2018 or 119,900 miles. On a side note, I'm seeing a lot a good stuff on the forums about the life of these cars, so I might have wasted my money on the warranty.

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kmckis1029
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i'm glad its looking more positive for you now. Yeah i agree get that check from the cash wash and run lol.

RobertR
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Car: 2008 Infiniti G35X

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Update. I called my insurance company and told them what was going on. After I explained everything, I asked what my options were if their insurance company played hard ball and wouldn't completely cover everything to my satisfaction. She said we might be able to cover it under uninsured/underinsured motorist, and then they would just go after them in court. Since I didn't hear from the construction company today, I gave them a call, and they said I should have received a call from their insurance company, and they gave me a number to call if I didn't hear from their insurance tomorrow. WELLLLL, I googled the phone number they gave me, and coincidentally, they use the same insurance company I do :woot:

So I'm now more optimistic than ever that it's going to work out. :biggrin:

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audtatious
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Pulling your insurance company into the issue should have happened immediately as they should fight for you to ensure things are taken care of. Next step is to contact your local Infiniti service center and ask them who they use for paint and body if they won't give you their own estimate. I don't care if the car wash says you should use a specific shop or not, use the one that is sure to do a good job and is used to working on Infiniti products, IMO.

RobertR
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Looks like I spoke too soon. The number they gave me was for their automotive insurance. Their liability insurance is with someone else, BUT I did get a call this morning from their liability insurance company, and was interviewed on what happened. I got a call from their "damage team" a few minutes after that, who said normally they would send me out for estimates, but since I've already chosen a shop, they can work with that. They also said there was no need for an appraisal to be done, since the insurance has already accepted liability, so if that's right, it sounds like I won't have to convince a claims adjuster on what I want done to be "whole" again.


Audtatious...I live 250 miles from the closest Infiniti dealership, so that's going to be a no go. But it doesn't matter, because I already have a body shop I know and trust. I have no doubt it will be done correctly if I go through them.

RobertR
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Joined: Sun Sep 05, 2010 10:41 pm
Car: 2008 Infiniti G35X

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Ok, I have a delimma. I've been really struggling with the whole idea of getting the car repainted. Will it ever be the same? What if I'm not happy afterward? Etc, Etc...

Then I got to thinking. What if I were to just cash the insurance checks, forget about repainting the car, and just trade it in. I know I'll get dinged quite a bit on the trade in value, but I think the numbers could still work out so that I could get into a 1 year newer 2009 G37X for break even or maybe a little out of pocket. What do you think?

Another question is that up to this point, every single person I've spoken to -- with the body shop, the insurance rep, and the insurance "damage team" -- I've told them my intention is to repair the vehicle ASAP. Is it my "right" to now cash the checks and opt out of the repair? It seems obvious that I could, but is there anything I'm missing? I've already received 1 check made out to me from the car wash. I haven't received the other check, yet, but I'm assuming it could be the same way. Do you think they would mail it to me, but have it made out to the body shop, or me and the body shop? Even if I can just "cash out" and forget the repair, I kind of feel an ethical obligation to the body shop for all of the work they've put into this whole fiasco on my behalf. Should I pay them a couple hundred bucks for their time and effort?

pippen99
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Sounds like the car wash paid you directly. Maybe things have changed since my last wreck (12 yrs ago) but as I recall the check from the insurance company was either made out to the body shop alone or to both the body shop and myself. I imagine it might vary by company. Sounds like you don't want the car anymore and probably will have lingering reservations even if it's repaired beautifully. Good luck. :crazy:


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