Post by
CopyChief »
https://forums.nicoclub.com/copychief-u57560.html
Wed Jan 16, 2019 3:59 pm
Bumping this thread to share an absolutely nutty story about the terrible service I have received from my dealer regarding these airbags.
In early 2018, I (thought I had) the driver and passenger-side airbags replaced, after 6 months or so in a series of loaner cars, some great (a couple of brand-new Nissans) and some not so great (a beat-up Hyundai from Avis). This appointment lasted less than an hour, and their computers were down so they were unable to provide me with any documentation about the services performed on my car.
Months later, I received a call from another dealer about an open recall on my car. I called the service center, and they could not find any proof that the passenger airbag had been serviced. They had the documentation on the driver side. A search on Nissan's website showed the same: still an open recall on the passenger airbag.
In August, I had the passenger airbag replaced. In November, I received a call FROM THE DEALER THAT PERFORMED THE SERVICE letting me know about an open recall about passenger airbags. It turns out that they had a typo in their system in my VIN. So a search on the car today still shows an open recall.
Since November, I have been going back and forth with the service manager to correct the problem. He constantly says that he is emailing Nissan to take care of it, but nothing has moved forward. Now he has stopped returning my calls or answering my emails.
I get that it's a small paperwork error. (It's crazy to me that Nissan's recall reporting system will take an invalid VIN; the number they listed as my car returns an error message when I search on Nissan's website). I understand that in the grand scheme of things, this is no big deal. But... it still ticks me off. Of course the dealership has lost a customer over this... but does anyone have a contact at Nissan through whom I might be able to fix this? (Or another suggestion?)