zarar wrote:Flashzoom, I never thought they would replace it just because of the paint peeling near the buttons, is it dealer specific?
no, its not dealer specific.
Personally I would think this is a defect/bad design to begin with.
steering wheel is a part that you will have a lot of hands on contact with, every time you drive the car.
it should never be easily scratched or damaged based on normal daily use. I have driven other cars, toyota, lexus, acura, and etc.
I have never driven a car with a steering wheel that is SO easily scratched!!! I mean, there is no way to avoid it.
there was actually a thread in this forum that talked about this issue, it was last year, around feb or march.
when I call infiniti Customer care at the 800 #, they told me any dealer should be able to do replacement on it, within the warranty period.
so I went in and ask the local dealer, they told me they replace it all the time. they have no idea why the factory kept the same design all this time.
I mean, if you looked it up, the steering wheel cost close to $1000 just for the part. and the black plastic part can't be purchased on its own.
so every time you need to replace it, u need to replace the whole steering wheel.
as long you are in the warranty period, they should honor it.