withomps44 wrote:Infiniti dealer called. $2,700 for labor and new parts to replace this piece and fix the cover/case on the steering wheel column. Extended warranty is pushing back to not cover. Waiting on a phone call. Could get interesting.
Is your extended warranty the Elite Infiniti one or some other one? If it's Elite, I'd call Infiniti corporate. They'll give you a case number...as soon as the dealer gets news of a case number being issue they change their tune VERY FAST. I went through this for my suspension on my 2007...it quite amusing in the end. Before I had a case number, they sent some rookie (I'm talking like, I was more ASE certified than this kid) for a ride along to try and replicate my suspension issue. When it wasn't found, I was told nothing could be done. I then got a case number, went back, and they immediately (the GM of the location got involved) put their most senior tech in the car for a ride along and before we were done he said something was definitely wrong. Lo and behold, the steering rack needed to be replaced. They did it under warranty (even though mine had expired) because I brought it to their attention before it expired.
If you have the Infiniti warranty, called Infiniti USA and get a case number...or threaten them with doing so if they are playing hardball.