what till you`ve been with LM for 20+ years and wonder why your rates have increased over the years.
A representative made the fatal error by telling us that the new customers get the cheaper rates and the existing customers pay the higher premiums so the newbies get the cheaper rates = FAIL!
now another company has our business and multi-policies...
even as a last attempt at keeping LM, they reviewed the policy and muttered that they couldn`t do anything to reduce the cost, so BYE BYE...
of course in comparing it has to be apples to apples...
in this case it is the principal and where loyalty meant nothing... AND no one there seemed to care about losing a customer...