nissangirl74 wrote:James, What is the easiest way for him to get in touch with corporate to make a formal complaint. They need to know what's going on at this dealership.
1-800-Nissan1 is what they tell us to tell people, but I haven't heard very many good things come from that, especially when it comes to the service department. Its sort of treated like its own separate entity.
IIRC, that hotline was setup for the soul purpose of improving Nissan's dealer ratings (which were dead last at the time). I know the dealer ratings have improved, but I'm not sure how much of it was because of that hotline...