Nope, read the ad again. It's 12 feet long, not 12 inches.mistergib wrote:You might think about this before doing the TrimBrite thing....the only problem with the Trimbrite is that its length is 12"
After looking at your picture, I figure by the time you read this, you willhave gone ballistic...sure looks like the start of rust to me.SquiggyFreud wrote:Finally took a look at mine, if I have rust already I will go ballistic.
Droopy That is why I said "I am very much interested in how Nissan reacts to this definite design problem and it could effect future purchase decisions. The problem is not hard to fix IMO and should be addressed by Nissan."droopy170 wrote:Might be minor to you, but mine was almost to bear metal by the time I noticed it. Why should any owner have to pay to fix a known problem?Nissan should at least reimburse or at least offer some free oil change/service for those who have spent money on this.
Droopy
WILL NOT DO ANYTHING TO FIX THE PROBLEM AT THIS TIME!!!
Ticxman, I agree in the grand scheme of things i.e. safety, it is minor. The major issue is how customer service is dealing with this. According to the regional rep it is a known problem and they are working on it, but they won't do any kind of temporary fix. At least a TSB would be in order to let local dealer/service dept know about the issue. There are still people posting that service dept's don't know about this see Rogueseeker's post. Hickory NC is not all that far from me. With a TSB at least when I talked to the service dept, they could tell me, "We know about it and Nissan is working on it". Not great but I personally would have felt better about that answer than what I got from my dealer. A TSB could advise dealers to use the film on all Rogues on the lot to prevent damage, and place it on sold ones as they come in for service, a cheap and easy proactive solution on Nissan's part and a show of customer service orientation. In fact I suggested this to the regional rep, and all he did was repeat his statement. At this point Nissan's reaction is terrible IMO. Also think about how many people don't know about this problem. I would bet not every Rogue owner even knows about this forum, let alone the problem. Due to the location it is fairly easy to miss this happening. How many of us actually look down there when getting into a vehicle? I know eventually this problem will be taken care of, but it seems to me a little prevention on Nissan's part would save them time & money, as well as customer care. It seems since I bought the Rogue I get a "junk flyer" or satisfaction survey at least once a week. It is time for Nissan to live up to its claims.Ticmxman wrote:
Droopy That is why I said "I am very much interested in how Nissan reacts to this definite design problem and it could effect future purchase decisions. The problem is not hard to fix IMO and should be addressed by Nissan."
My nature is to problem solve and take preventive measures at a cost of about $10 I chose not to wait on Nissan. I consider a major issue something like a tranny or engine problem etc... Now as I said if Nissan ignores the issue then I'll keep that in mind at vehicle replacement time. Lets just call this a test of Nissan's customer service. Do they have what it takes or not. The clock is ticking...
Modified by Ticmxman at 11:11 PM 4/22/2008