We have four Infiniti dealerships close to where I live in the San Fernando Valley in CA, and all of them have their good and bad. Every dealership seems to have those 2 or 3 salespersons who know less than the customer (and who are inevitably the ones who greet you when you walk in...D'oh!), 1 or 2 who know as much as the passionate fans who post here on NicoClub, and the rest all fall somewhere in the middle. For example, I walked into one dealership last month and asked when the M35h was going to be released, and the salesperson said it was at least a year away...uh huh. A different guy tried to tell me that the 2011 M37 was faster than the 2010 M45...not! The moment crap like that comes out of a salesperson's mouth, I thank them and ask for the fleet manager.
I wasn't very happy with the sales experience at Miller Infiniti in Van Nuys, so I stopped going there, even though I felt their service department was the best of the four. (If I hadn't looked up actual money factors and residuals online and forced the sales manager's hand, they would have screwed me on my FX50 lease, despite my having VPP which is supposed to prevent nonsense like that.)
Parkway Infiniti in Valencia/Santa Clarita gave me the best sales experience, and while their service department is good, they're very slow and always underestimate the amount of time an appointment will take. The salespersons with whom I dealt were completely honest and above-board when laying out the lease terms for my 2011 M, and there was no pressure nor any questionable psy-ops closing techniques attempted.
Salespersons at Glendale Infiniti were very professional and even pulled a car off the showroom floor just so I could see the Malbec Black color in the sunlight.
Infiniti of Thousand Oaks actually cashed
a deposit check I gave them to hold a 2011 M for me back in March last year, so that's the last time I'll ever go there. (They lost a guaranteed sale over that, and they had to cut me a check right back much to their chagrin.)
I'll never understand how a salesperson who works
at a car dealership could possibly know less than a person just walking in off the street. Salespersons have access to a lot more internal information, even with the Internet acting as the great equalizer, and it's their job!
I don't really spend that much time reading Infiniti message boards, checking infinitinews.com, checking the main Infiniti website, and reading product brochures - maybe 1-2 hours a week at most
. And yet the other day while I was in for a service appointment, I had to correct a salesperson who was trying to tell a customer that the M has Around-View Monitor, and that the FX has Blind Spot Intervention. Grrrr....