marie08 wrote:
I got the gotham grey. SL AWD with the premium package. It's a great car (other than the rattling) and a definitely upgrade from my POS old Ford Focus. I'm just frustrated because it's my first new car EVER and I didn't expect to have these issues. Customer service basically told me to get a second opinion and I am doing so tomorrow. Who should I take to at Nissan? Do I just call them up complaining? I mean, I'm new to this whole thing and don't know who to speak to or what to say.
I was driving a 2000 Impala and thought I was making a fairly even swap, quality wise. . . I'm disappointed in quality of the Rogue. I feel like it rides rough and I hear a lot of squeaks and rattles. Not sure who to tell you to talk to. The person that told me about the idea didn't say. I would say customer service but it sounds like you already tried that. I would call the general line and say you are dissatisfied with the response you got from your dealer regarding service and want to speak to someone at the corporate office. Worth a try.
By the way. . . I got the orange alloy SL AWD. My husband wanted me to save the $1500 and get cloth seats but leather and a sunroof were my two 'must-haves', those and a cool style and color. I had to search for an orange one at the end of 2008 (August) but finally found it and love it! I saw a maxima the other day in the same color but other than that haven't seen anything else the same color.
If you want to drive to Southern Illinois, I'd recommend my dealer. . . they said they had to jump through hoops to get the $5,000 replacement approved but did it, of course I bought it there and stayed on top of them about it. They just wanted to get me off their back!