Post by
1scott »
https://forums.nicoclub.com/1scott-u135140.html
Mon Feb 08, 2010 2:56 pm
BEWARE OF THE CPO PROGRAM FROM INFINITI JUST BECAUSE ITS A CPO DOES NOT MEAN ITS A BETTER USED CAR.
The CPO program from Infiniti is not a set standard, this is what I found out the hard way. After having so many little problems with my car, (lower mileage, off lease car with 29kmi) I went through my paper work and found the inspection certificate signed off but not one item checked off. They just slapped the sticker on the window without performing the CPO process, this is a clear case of fraud. I fought tooth and nail with the dealer, which is now out of business, to have item checked that were on the inspection report. I called the customer service, wrote letters, and got no support from the factory. They would not support me and list the items and specs of the CPO process, pretty much told me it is up to each dealership what they do to certify a car, one person on the phone told me I should be used to being defrauded as this living in South Florida. I was very pissed off and insulted.
When I took it in for its first oil change, they performed many items to mend the situation...complete detail, full tank of gas, wiper blades, belts, and new brakes but they would not put on new tires. One week later the car was towed back to the dealer with no oil in it, to this day I am not sure if they put oil back in the engine, but from this time on, I had excessive oil consumption which so many M45's suffer with, the M35 is not suffering from this fate, my car now has a new engine 10kmi later.
The CPO is meant to be more than a warranty, it is meant to put the car in like new running order. Make sure you are buying from a good dealer that performs this process so you dont get screwed over like I did. Also, try to negoiate the Elite plan to cover you for one more year with no deductable.
I am just starting now almost a year into owning the car to enjoy it. I will not keep it past the warranty period and will likely never get an Infiniti again, although the G37's are a blast to drive.