Infiniti of Coconut Creek's service department sucks!!!

[Foresite]

I bought my G37S there and got a good deal but when I took it back this past weekend for the first service they showed how truly pathetic they are. After about 30 minutes they told me they were done and my car was ready. I left and drove around for the rest of the day.

I went home to wash my beauty and for some reason decided to open the hood. THEY HAD LEFT THE OIL CAP OFF! The oil had come out all over the engine and the underside of the hood. I called the service guy and told him and he apologized and said "It happens sometimes."

Did I mention that the same service department forgot to put one of the lock lug nuts on one of my wheels or leave the lug nut key in the trunk when they delivered the car. When I noticed and took it back they had to replace all the locks beacsue the key was lost. If I had a flat the first week I would not have been able to change the wheel.

These are things that are visible to the average person. Can you image if they did stuff like this when working of stuff you can't see -- like the brakes?

I need a recommendation on a good Infiniti dealer in South Florida to take my precious baby to for the next service. Any suggestions would be appreciated.
Modified by Foresite at 6:09 AM 3/5/2008

[neil33351]

Try Warren Henry off I 75 and Griffin Rd. They seen top notch. At least the first time I was there and the recomendations from people in my office, and yes I got my car there too.

Also were did you get your video togle installed?

Neil

[domino1c]

I agree..Warren Henry on I75 or the one on 441 in Miami. I have never had a problem at all.

[Foresite]

Great. Thanks. That's good to hear because they are right near me too.

[CYO44Baseball32]

I know you said south florida but just wanted to add my .02 that the Atlantic Infiniti dealership up in Jacksonville, FL has a great service department and I got a great deal from there too.

[G37 Man]

One of the things I did when I purchased my G37 was to walk into the service bay and talk to the service mechanic in there.I also wanted to look around and see how things were going and of course talking to people who were waiting for their cars to be serviced.

Does it mean everything is fine and no problems,no but if there is a seriousproblem with the dealerships service,I want to know right up front before buying.Getting a good deal is just not getting the best price,you got to feel good about the after sale service as well.

[TESLAASTRO]

I KNOW THEM WELL.......I HATE THEM TOO

GO TO SCHUMACHER IN WEST PALM......GAVE ME A GREAT DEAL ON MY G AND SERVICE DEPT IS GREAT......

[Q45tech]

The trick with great service is visit often, bring a big box of assorted doughnuts. make yourself stand out in a good way. So that the service manager will go to bat for you with Nissan Warranty just as if your car was a relatives. A bottle at Christmas is cheap insurance.

Pick a service writer and technican who will always work in your car and treat them right. Remember the techs may only make $20/hour in FLA.

[TESLAASTRO]

Are you joking with that reply?....bring them donuts? With the competition as fierce as it is here in South Florida, the MINIMUM level of service expected is to do the job expertly and quickly.....you shouldnt need to bribe a dealer service department in order to receive outstanding service - it should be assumed....afterall, they charge a premium for the "expert attention".....

Nevertheless, and to be fair,my experience with Infiniti of Coconut Creek has always been great ....fast service and a nice comfortable lounge area....Steve Fisher is a great service advisor too....best ever at any dealer.....human error "is what it is".....everyone makes mistakes ...Lord knows I make plenty.....

[J-Owner]

All that Q45 tech is saying is that it never hurts to form a strong relationship with your service advisor. It helps you to stand out among the throngs of other people who come through the door.

He is offering you good advice!! I have followed the same philosophy for many years now and have my service tech TRAINED to exactly how I like things. For example, I was hearing a scraping noise after having my rear pads replaced and rotors turned, I took it in to my tech and once they discovered their mistake he chewed the guy's a$$ that did the work right there in front of me without me ever having to open my mouth once to complain and he apologized profusely.

They bend over backwards to please me because I respect them and have formed a solid relationship with my tech (The fact that I give him Cowboys tickets every season also helps me).

My point is this, while I agree with you that it is the dealerships job to stand out, where in America so you actually get that service after the sale without a little work on your own behalf?? NOWHERE! My time is too damn valuable to worry about little crap or be inconvenienced. My service tech knows that, which is why when I have to bring the car back because they didn't do the job right, he know I am pissed without ever saying anything and works to handle it with me. I also get dicounts on their overpriced services because I have succeeded at distinguishing myself from the rest of the people that only come in to complain and b$tch all of the time.

Those people are the ones that the tech's hate. OR the other side of the coin is you could do nothing and continue to think that the dealer is there only to lick your boots everytime you walk through the door. Let me know how that works out for you.

[smark]

All that Q45 tech is saying is that it never hurts to form a strong relationship with your service advisor. It helps you to stand out among the throngs of other people who come through the door.

He is offering you good advice!! I have followed the same philosophy for many years now and have my service tech TRAINED to exactly how I like things. For example, I was hearing a scraping noise after having my rear pads replaced and rotors turned, I took it in to my tech and once they discovered their mistake he chewed the guy's a$$ that did the work right there in front of me without me ever having to open my mouth once to complain and he apologized profusely.

In other words, none of the things you did influenced the mechanic to perform the brake job right the first time. It's one thing to be cordial and friendly with the staff, but to bribe them to do what you paid for is nonsense.

Both Sewell Infiniti and Lexus dealerships provide snacks and drinks for their customers. It would be silly to bring them to the dealership to give to the service writers.

[J-Owner]

Forget it. I am sure you get quality service at Sewell on the first try...huh.

Enjoy those fine peanuts they have in the snack bar.

[smark]

Forget it. I am sure you get quality service at Sewell on the first try...huh.

Enjoy those fine peanuts they have in the snack bar.

Non sequitur...

[J-Owner]

Well now don't you use big words. I too am educated.

Actually my conclusion was quite clear........you and I disagree.

It is what is called in the business world as doing something nice for someone......sort of a you scratch my back I scratch yours type of thing or mutual respect if you will.

I understand that the dealership may already have doughnuts or a fancy bar with peanuts, cokes and all of that crap, but being nice to a service tech and bringing them something that shows your appreciation for what they do for you is never a bad thing (if and only if you personally choose to). Showing appreciation for services (even if you are paying for that service) IS how the business world works is it not? I know my own philosophy has made me successful.

You say it is a bribe.....I say it is an investment in a professional business relationship that will last a minimum 5 years.

So in summary (or to avoid an act of "non sequitur") we disagree. period.

[konatown]

As a current service writer at a Lexus dealer, I can honestly say that showing appreciation will get you remembered. It will, I hate to say, get you preferential treatment beyond the norm for the dealership.

I have customers that I will call if they're late on an oil appointment. These same customers send my Christmas cards, bring me cookies/candy.

You can be damn sure that I treat their vehicle as well or better than mine own.

Builds lasting relationships with that customer, their friends and their children, family members, etc.

[TESLAASTRO]

I disagree 100%.....most of my service appointments always have been for simple things like oil changes....I meet the service advisor, exchange pleasantries, and wait for my car to be finished.....you guys are so involved with your service people....why?....the Infiniti is such a great car I dont remember ever having to take the car in for anything other than basic routine maintenance....I've owned an FX35, G35 coupe, and now G37....I dont need to forge this so called relationship(nor do i want to) with service personnel because my cars, luckily, dont require frequent service....

The mere thought of "shmearing" a service employee like he was my barber or mailman at Christmas is ridiculous.......I am paying a premium bringing my car to Infiniti, a luxury dealer .......this isnt Chrysler....

Hey Konatown, if a gratuity or something of that nature is what it takes to get remembered, or receive the best service you can offer, I really question your professionalism and integrity....Moreover, I'm sure your GM wouldnt appreciate your M.O.....Then again, the old folks buying Lexus cars are easy targets, arent they?
Modified by TESLAASTRO at 4:07 PM 3/26/2008

[konatown]

Thats an awful generalization. Just terrible and it pains me to have to explain why one can't go above and beyond for everything, else there would be no above and beyond.

So no, I don't pick targets and say to my self, "Well **** Joe Blow, this elderly couple looks inviting".

Funny that you mentioned other services, but fail to see why this service should be treated in the same manner.

I have customers that are of the same mindset as you. No they don't get treated poorly. They get the same level of service as any other paying customer. I do my best to exceed their needs and expectations.

There isn't blatant favoritism and there is no extra incentive to do this. You do a great job the first few times and the customer will show you the respect you showed them.

Because on my end, it is infinitely easier to deal with a continually pleasant client. Which then leads to increased and easier communication between both parties being on the same level.

[TESLAASTRO]

being pleasant in exchange for good service is far different than offering gifts for good service....

I count as customers many of the largest and most prestigious dealerships in South Florida......If the GMs that I know thought that excellent service was somehow enhanced by customers offering and service personnel accepting gifts, heads would f****ing roll.......

[J-Owner]

Kona,

I understand and agree totally with what you are saying. I wouldn't worry about explaining/ justifying further.....Teslaastro doesn't get it.

Let it go, he can continue to do as he does. While he mentions owning several Infiniti's guess what so have I.....2 Q45's, 2 J30t's and a G Coupe Whooptido.....doesn't mean squat.

I have become bored with this post..............

[konatown]

Some people never learn, I'll chalk it up to the age of Political Correctness and Paranoia. Small town Indiana where I don't even lock my front door or garage must be mind boggling for some South Floridians...

[smark]

Kona,

I understand and agree totally with what you are saying. I wouldn't worry about explaining/ justifying further.....Teslaastro doesn't get it.

You don't get it - a "professional business relationship" doesn't require bribes and gifts if that's what it is. As you've already demonstrated, being a back-slapper didn't get your car repaired any better than it otherwise would have. Apparently the only thing it did was stroke your ego when the service writer "chewed the guy's a$$ that did the work right there in front of me." Some professional.

[konatown]

Wow, that is exactly it! He was a 'backslapper' without ever having to! No one asked him, but he did it anyway!

Common courtesies are lost on you mongoloids

[J-Owner]

Blah Blah Blah...........my ego is just fine smark....but thank you for your concern. Just to clarify I didn't tell the tech to chew his a$$, I never got to say anything at all, I just wanted my car fixed. (but I likely would have had a few choice things to say, given the opportunity to speak). How HE chose to deal with it was absolutely up to him and had nothing to do with me or my ego as you implied.

I will say that I plan to avoid you in future posts as you are getting on my nerves and you come across as a d!ck, which it is not very smart to make enemies on a site you recently joined but then you don't come across as the type to be manner oriented anyway.

Again FOR THE THIRD TIME, since you seem to have a comprehension problem, WE DISAGREE ON THIS ISSUE!!! I really think that is enough said.

You should have bought another Lexus instead of an Infiniti..........Based on your Crap in this post I can picture you in a Lexus.

[J-Owner]

Kona,

Tesla is entitled to his opinion. People just have different views on things....no biggie.

[mattsg37]

I just got my black/black 6MT there sat. They took quite a while to get the car ready for delivery. After all the time, there infiniti of coconut creek badge was still on after I specifically asked them to take it off. So I went back there yesterday to have them take it off and get some delivery residue off, wash it and gas it. It took almost 3 hours, plus I had to ride with the salesman to get gas. Something is wrong with that, do ya think?

[SOLISIMO]

I just purchased my G from Warren Henry in Davie. Had some problems with the paint on the new car and they were nothing but helpful in fixing the problem to the point where the general manager was involved. I was extrememly surprised and thought that the days of good customer service was over.

[TESLAASTRO]

....ok Kona, gloves are off...you won't beat me in verbal sparring, here goes:...I wouldnt live in Indiana to save my life....narrow minded cheap anti semites who prefer the west coast of Florida to vacation because "there are too many Jews on the east coast"....trust me, I have a friend who's stepfather is a high school principal in wonderful Indiana, Terre Haute to be exact....he calls the Florida Turnpike the "Jewish Expressway".....that may be a generalization from one bigoted cretin, but given this guy's educational background, I can only imagine that your less educated residents must think I have horns...I was one of the first Jews that my friend from Indiana met when he moved to South Florida, and he just could not believe I didnt celebrate Christmas...That same friend used to wait tables in college at the Terre Haute Red Lobster - many cheap asses used to tip him with prayer cards (LMFAO).What kind of God foresaken place is Indiana that you have the audacity to think that everyone celebrates Christmas???Are you folks that separated from real life...Life is not a Norman Rockwell painting.... I agree that South Florida isnt the greatest place to live, but f****ing Indiana??? Small town Indiana....??? and you tout that you can leave your doors unlocked?...when you are hogtied and robbed at gunpoint, you'll regret your naivete...all it would take is one meth addicted , desperate white boy....they're home grown right in your midwestern town...look at the statistics.there is no place in this country you can keep your doors unlocked at night brother....

Also,other poster, the fact that I mentioned I had 3 Infinitis was to emphasize my service experience and history with the dealer, not to brag, and no other reason.....but ok, if you insist, I make over 200k a year.....

[]
Modified by TESLAASTRO at 7:39 PM 4/4/2008

[konatown]

....ok Kona, gloves are off...you won't beat me in verbal sparring, here goes:...I wouldnt live in Indiana to save my life....narrow minded cheap anti semites who prefer the west coast of Florida to vacation because "there are too many Jews on the east coast"....trust me, I have a friend who's stepfather is a high school principal in wonderful Indiana, Terre Haute to be exact....he calls the Florida Turnpike the "Jewish Expressway".....that may be a generalization from one bigoted cretin, but given this guy's educational background, I can only imagine that your less educated residents must think I have horns...I was one of the first Jews that my friend from Indiana met when he moved to South Florida, and he just could not believe I didnt celebrate Christmas...That same friend used to wait tables in college at the Terre Haute Red Lobster - many cheap asses used to tip him with prayer cards (LMFAO).What kind of God foresaken place is Indiana that you have the audacity to think that everyone celebrates Christmas???Are you folks that separated from real life...Life is not a Norman Rockwell painting.... I agree that South Florida isnt the greatest place to live, but f****ing Indiana??? Small town Indiana....??? and you tout that you can leave your doors unlocked?...when you are hogtied and robbed at gunpoint, you'll regret your naivete...all it would take is one meth addicted , desperate white boy....they're home grown right in your midwestern town...look at the statistics.there is no place in this country you can keep your doors unlocked at night brother....

Also,other poster, the fact that I mentioned I had 3 Infinitis was to emphasize my service experience and history with the dealer, not to brag, and no other reason.....but ok, if you insist, I make over 200k a year.....

Modified by TESLAASTRO at 7:39 PM 4/4/2008

Hey man, I won't disagree with anything you say. Most of my neighborhood is Jewish and Hindu. So my views on others' belief systems are quite a bit different. BUT I have seen exactly what you're saying. And then on the other hand, I've been to Jacksonville. That place is worse than any meth-imfested moonshine swillin' town in the Midwest.

I do own a few guns, but they're not for home invasion defense, just for sport and hunting. My doors will remain unlocked. Meth addicted, desperate whiteboys usually don't make it through the gates to the neighborhood.

[SVTCOBRA]

The trick with great service is visit often, bring a big box of assorted doughnuts. make yourself stand out in a good way. So that the service manager will go to bat for you with Nissan Warranty just as if your car was a relatives. A bottle at Christmas is cheap insurance.

Pick a service writer and technican who will always work in your car and treat them right. Remember the techs may only make $20/hour in FLA.

Q45 knows what he's talking about!!

We get GREAT deals on service & parts (coupons & % discounts)!!! The guys in parts and the service advisors get hot, home baked cookies!!

If your not treating these guys good, you're paying too much!

[J-Owner]

ok........well that was interesting reading. As the "Other Poster" I am happy that you make $200K......I don't recall asking or caring how much you make but I am happy for you nonetheless. Happy Spending.