Problem with Truboost

Post by **srdrps13** » Thu Aug 11, 2005 3:58 pm

so yeh.. i got dereks sn to ask him a few questions and he seemed really nice, gave me all the information i needed for my sr project. I then sent a payment for 370 dollars for Greddy rocker arm stoppers, walbro fuel pump, cometic head gasket and arp head studs. It takes him about a month before he tells me that the head gasket is on back order. So im saying to myself, what the hell why did it take him so long to tell me that. I filed an item not received with paypal since He didn't answer his phone nor reply to emails. He then takes a few more weeks to send me the fuel pump and RAS. To this day he has not sent me a refund. He told me cancel my complain, but i didn't want him to screw me of my refund. He then calls Paypal and tells him i received everything. I have yet to receive my 209 dollar refund.

Derek was cool as hell, he helped me with all the info i needed to get my sr put in. Dont know why he would put 209 dollars before a satisfied customer.

Im new to the forums. Let me know about any events in the Tri state area. Pennsylvania, Delaware and New jersey. Ill try my best to make it

Post by **AZhitman** » Thu Aug 11, 2005 4:11 pm

Sounds more like poor communication than a screwing.

Hopefully Derek will pop in, I know him to be pretty solid (but busy as all hell).

Post by **srdrps13** » Fri Aug 12, 2005 5:21 am

he seems liek a really busy guy but i've been waiting over 2 months for my products and still haven't received my refund, i dont know what to do.

Post by **Colton** » Fri Aug 12, 2005 6:17 am

I will hold all comments towards truboost as long as my wastegate is delivered by monday (8-15-05). If you guys have issues just call Derek, he seems like a reasonable guy. I'll report back Monday.

Post by **Silverbullet91** » Fri Aug 12, 2005 8:53 am

I bought a radiator from Truboost a couple of months ago. I asked if it was in stock before I ordered it and they told me it was. However, it took over a month to get to me. They were never able to supply me a tracking # either. I'm only about 200 miles away from them. I thought a month was a pretty long turn around time for an item that was in stock.

Post by **got_boost702** » Fri Aug 12, 2005 11:55 pm

I dont know about your situation but in my dealings with Derek he has been really good business wise. Hes stayed way after closing many times to help me with my car. Ive bought a few things from him but everything I bought I drove up there and picked up. He is very very busy.Not defending waiting 2 months for parts just giving my experiences with the guy and to let you know its probably not intentional.

Post by **Colton** » Sat Aug 13, 2005 4:11 am

I think we all understand it's not intentional, but when you live in Minnesota and your summer is only 3 months long it can be frusterating when a part is guaranteed to be at your door step and it's not.

Post by **srdrps13** » Sat Aug 13, 2005 6:18 am

it may not be intentional but his failure to give me a refund is keeping me from getting my exhaust, Something i really need. Hopefully Derek will make things right.

Sat Aug 13, 2005 11:00 am

Hey guys Im a member of the Truboost staff, I can assure you if there is an issue and it was taken up through paypal and resolved all should be well. If there has been any misunderstanding, we are always up to make sure our customers are taken care of correctly. We build a lot of cars and handle lots of sales, so please bear with us if any issues arise they are always worked out. Thanks,TruBoost Staff

Post by **Bricklayer** » Thu Oct 06, 2005 7:06 am

also had a problem with TruBoost. I ordered from them since they are a forum sponsor, but I'll stick with Enjuku or Phase2 from now on. I ordered a set of SR20det head studs and a Cometic head gasket for a STOCK 86mm BORE (which means they should have sent me one that was either 86.5mm or at most 87mm). I ordered this back in July when they claimed they had just got a shipment of the headgaskets in. They screwed up my order and didnt get it processed until August 3rd. I got my head studs around the 11th and didnt get my gasket til a few days after that. They claimed they had a problem with the shipment....

Anyway, I opened the package and they had sent me a head gasket that was 88.5mm in bore. There was no way in hell I could use this. I called them somewhere around 20 times and only twice did i get them to answer. The phone would usually go to the voice mail, which was always full, so I could never leave a message. Other times, it seemed that a fax machine was hooked up. They also didnt respond to emails.

So I spoke with Derek about this issue and told him the gasket was too large in bore and he kept telling me I was wrong. I told him to check the FSM and it clearly shows the stock bore is 86mm. He continued to argue that he was correct and claimed he went into his shop and measured the bore of their block with a micrometer. I explained to him that if thats the measurement he was getting, then his block was not on a stock bore anymore. I explained to Derek that I wasnt necessarily looking for a refund, but just the correct parts. I would have been perfectly content with exchanging the head gasket for the correct one, but he was not willing to listen.

In any case, he later admitted that he was the in house SRT-4 tech and that he didnt know as much about the SR20 motors and he would have their supposed in house SR20 tech call me back. Of course I never heard from them again. I filed a VISA dispute and it is still pending since I had to supply some more information to my bank.

I would definitely NOT recommend this shop to my worst enemy. What I gave above is just a general rundown of what went on. There are a few more details involved, but I wont get into all of that.

Had they helped me to resolve the issue rather than keep telling me I'm wrong and insulting my intelligence, I probably would have left a positive post about them. Seeing as how they did not try to resolve the issue, or even contact me, then I have nothing good to say right now.

Post by **Nismo_Freak** » Thu Oct 06, 2005 7:09 am

Just wanted to step in... keep it civil on both sides or I'll lock this thread.

If you do not have direct dealings with Truboost, DO NOT post in this thread. If you do, it will be deleted. Continuation to not acknowledge this will result in possible vacation.

Post by **Bricklayer** » Thu Oct 06, 2005 7:15 am

Nismo_Freak wrote:Just wanted to step in... keep it civil on both sides or I'll lock this thread.

If you do not have direct dealings with Truboost, DO NOT post in this thread. If you do, it will be deleted. Continuation to not acknowledge this will result in possible vacation.

No problem at all. Honestly, I hope this brings about a resolution to our situations, but at this point, I'm not too optomistic.

Post by **srdrps13** » Thu Oct 06, 2005 7:26 am

brick i just sent you an email..

Post by **Bricklayer** » Fri Oct 07, 2005 3:32 am

srdrps13 wrote:brick i just sent you an email..

Replied today.

Thanks.

Post by **srdrps13** » Fri Oct 07, 2005 6:47 am

hey bro do u have aim?

Post by **Bricklayer** » Fri Oct 07, 2005 2:21 pm

yea my aim is FiftyTrimmedDSM

Post by **dareo** » Fri Oct 07, 2005 10:34 pm

ordered a koyo radiator from them, took over a month to arrive.

Post by **srdrps13** » Sat Oct 08, 2005 7:05 am

i'd like to apologize to truboost performance.. it was a big understanding.. they thought i was scamming them by not canceling the complaint. the reason why i hadn't canceled the complaint was because i thought i was being scammed.

Post by **slideshow** » Mon Oct 10, 2005 5:43 pm

Sounds all too familar. You might want to check out the topic I created.

zerothread?id=139627

Post by **srdrps13** » Tue Oct 11, 2005 2:38 am

i retract my last post

heres an email from last week

lbkOreanl: this is seriously becoming a joke.. but ill wait for that call tomorrow by the latest or im seriously taking a bus up thereDerekTruboost: yo --------------------------------------------------------------------------------Auto response from lbkOreanl: I am away from my computer right now. --------------------------------------------------------------------------------

DerekTruboost: dereks herelbkOreanl: so wats going on DerekTruboost: he said he's going to give you da moneyDerekTruboost: thats what he told me about an hour agolbkOreanl: alright cool lbkOreanl: can he do that today DerekTruboost: he went to the bank about an hour agolbkOreanl: oh icDerekTruboost: Honestly don't think he's going to be back today since we close a 430 but i'm sure it will be done tommarow for sureDerekTruboost: so thats all gravy

he promised me the refund.. i give them a call cuz he tells me to if i dont receive it and tells me he hasn't seen derek( the owner of the shop) and all i can do at this point is be patient?

i've been waiting for monthsss. how much more patient could a person get?

from the beginning i thought the products i ordered were in stock and month or 2 later i was told it was on back order? wtf

Post by **srdrps13** » Tue Oct 11, 2005 8:11 am

truboost is stillt aking their time on giving me a refund so i have to sell my exhaust to pay back a friend. Thanks a lot.

Post by **slideshow** » Wed Oct 12, 2005 11:40 am

Yeah, truboost is full of broken promises. Maybe we can get a class action suit or something started aginst them. My AIM s/n is platinumcelica if ya'll wanna get something together.

Post by **Nismo_Freak** » Wed Oct 12, 2005 12:08 pm

NICO is not a media by which to conduct litigation.

Keep all such actions, and words off the boards.

NICO is by no means affiliated or condoning such actions, and any acted measures are the sole decisions of other parties.

Problem with Truboost

TRUBOOST SCREWED ME OVER

Re: TRUBOOST SCREWED ME OVER (srdrps13)

Re: TRUBOOST SCREWED ME OVER (Colton)

Re: (got_boost702)

Re: (Colton)

Re: (Nismo_Freak)

Re: (srdrps13)

Re: (Bricklayer)

Re: (srdrps13)

Re: TRUBOOST SCREWED ME OVER (srdrps13)

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